Strategic Sourcer – AI Factory Operations
Voltage Park
Cloud
Staffing Coordinator
UserWay.org
part-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $21 per hour
Job Level
Lead
About the role
- Staff scheduling and coordination to meet caregiver and client needs
- Understand client needs, preferences and case requirements to identify suitable caregivers
- Manage schedules of agency clients and caregivers, ensuring timely coverage
- Respond quickly to urgent staffing needs and ensure continuous coverage
- Promote caregiver satisfaction and retention by aligning work with availability/preferences
- Track and document staffing activities, shift changes, and communications
- Serve as primary point of contact between caregivers, clients and internal team
- Communicate scheduling updates, shift confirmations and changes via phone and written communication
- Proactively resolve scheduling/service issues and escalate complex concerns to leadership
- Participate in quality assurance related to caregiver performance and client satisfaction
- Provide regular updates to supervisor on staffing challenges and client concerns
- Answer incoming calls and ensure seamless transition between shifts
- Document communications and share urgent or time-sensitive updates and special instructions
- Provide nurse triage number for work-related injuries and follow incident procedures
- Ensure scheduled visit submissions are entered timely and accurately; verify client and authorization info
- Troubleshoot mobile app/time entry issues and manually adjust clock in/out times as needed
Requirements
- 18+ years old
- US work authorization
- High school diploma or equivalent
- Ability to pass a background check and reference check
- Valid Driver's License and reliable transportation
- Must be able to commit to working every weekend (Saturday and Sunday 8:00AM-6:00PM)
- Proficiency with Microsoft office a plus
- Previous experience in home care or healthcare staffing a plus
- Fluency in both English and Spanish preferred
- Strong organizational, multitasking and problem-solving skills
- Effective verbal and written communication
- Strong typing skills
- Ability to handle fast-paced, deadline driven environments
- Capable of handling high call volume
