Recruitment

• Staff scheduling and coordination to meet caregiver and client needs
• Understand client needs, preferences and case requirements to identify suitable caregivers
• Manage schedules of agency clients and caregivers, ensuring timely coverage
• Respond quickly to urgent staffing needs and ensure continuous coverage
• Promote caregiver satisfaction and retention by aligning work with availability/preferences
• Track and document staffing activities, shift changes, and communications
• Serve as primary point of contact between caregivers, clients and internal team
• Communicate scheduling updates, shift confirmations and changes via phone and written communication
• Proactively resolve scheduling/service issues and escalate complex concerns to leadership
• Participate in quality assurance related to caregiver performance and client satisfaction
• Provide regular updates to supervisor on staffing challenges and client concerns
• Answer incoming calls and ensure seamless transition between shifts
• Document communications and share urgent or time-sensitive updates and special instructions
• Provide nurse triage number for work-related injuries and follow incident procedures
• Ensure scheduled visit submissions are entered timely and accurately; verify client and authorization info
• Troubleshoot mobile app/time entry issues and manually adjust clock in/out times as needed

Staffing Coordinator

Salary

Job Level

About the role

Requirements

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