UserWay.org

Recruitment

• Staff scheduling and coordination to meet caregiver and client needs
• Understand client needs, preferences and case requirements to identify suitable caregivers
• Manage schedules of agency clients and caregivers, ensuring timely coverage
• Respond quickly to urgent staffing needs and ensure continuous coverage
• Promote caregiver satisfaction and retention by aligning work with availability/preferences
• Track and document staffing activities, shift changes, and communications
• Serve as primary point of contact between caregivers, clients and internal team
• Communicate scheduling updates, shift confirmations and changes via phone and written communication
• Proactively resolve scheduling/service issues and escalate complex concerns to leadership
• Participate in quality assurance related to caregiver performance and client satisfaction
• Provide regular updates to supervisor on staffing challenges and client concerns
• Answer incoming calls and ensure seamless transition between shifts
• Document communications and share urgent or time-sensitive updates and special instructions
• Provide nurse triage number for work-related injuries and follow incident procedures
• Ensure scheduled visit submissions are entered timely and accurately; verify client and authorization info
• Troubleshoot mobile app/time entry issues and manually adjust clock in/out times as needed

Staffing Coordinator

• Staff scheduling and coordination: ensure efficient and appropriate scheduling of caregivers and clients
• Understand client needs, preferences and case requirements to identify the most suitable caregiver based on skillset and availability
• Manage the schedules of agency clients and caregivers, ensuring timely and appropriate coverage
• Respond quickly to urgent staffing needs to maintain continuous coverage
• Promote caregiver satisfaction and retention by aligning work opportunities with their availability and preferences
• Track and document all staffing activities, shift changes, and client/caregiver communications
• Serve as the primary point of contact between caregivers, clients and the internal team
• Communicate scheduling updates, shift confirmations and changes via phone and written communication
• Proactively resolve service or scheduling issues and escalate complex concerns to internal leadership
• Build strong relationships with clients and caregivers through consistent follow up and empathy
• Participate in quality assurance efforts related to caregiver performance and client satisfaction
• Monitor and analyze service hours and authorizations to identify underutilized authorizations requiring staffing
• Collaborate with intake team to initiate services for new clients
• Provide regular updates to supervisor on staffing challenges, open cases or client concerns

Collections

• Accurately prepare, review, and submit claims or invoices to payer sources
• Ensure authorization where needed and monitor claim statuses
• Ensure timely claim and invoice submission according to company protocol and payer requirements
• Adhere to payer specific billing portal requirements
• Utilize unbilled billable report to ensure all billable services are invoiced
• Follow up on outstanding balances and take action on unbilled, denied or underpaid claims/invoices
• Track aging reports and complete collections activities
• Research denied or underpaid claims and appeal and/or resubmit billing as assigned
• Maintain accurate records of billing transactions, communications, and adjustments
• Provide customer service via phone or email regarding billing or collections inquiries
• Report unbillable or inaccurate records to Manager and provide billing and collections reporting as requested

Staffing Coordinator

Staffing Coordinator

Billing and Collections Specialist