UserWay.org

Staffing Coordinator

UserWay.org

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $19 - $21 per hour

Job Level

Lead

About the role

  • Staff scheduling and coordination: ensure efficient and appropriate scheduling of caregivers and clients
  • Understand client needs, preferences and case requirements to identify the most suitable caregiver based on skillset and availability
  • Manage the schedules of agency clients and caregivers, ensuring timely and appropriate coverage
  • Respond quickly to urgent staffing needs to maintain continuous coverage
  • Promote caregiver satisfaction and retention by aligning work opportunities with their availability and preferences
  • Track and document all staffing activities, shift changes, and client/caregiver communications
  • Serve as the primary point of contact between caregivers, clients and the internal team
  • Communicate scheduling updates, shift confirmations and changes via phone and written communication
  • Proactively resolve service or scheduling issues and escalate complex concerns to internal leadership
  • Build strong relationships with clients and caregivers through consistent follow up and empathy
  • Participate in quality assurance efforts related to caregiver performance and client satisfaction
  • Monitor and analyze service hours and authorizations to identify underutilized authorizations requiring staffing
  • Collaborate with intake team to initiate services for new clients
  • Provide regular updates to supervisor on staffing challenges, open cases or client concerns

Requirements

  • High school diploma or equivalent
  • 18+ years old
  • US work authorization
  • Ability to pass a background check and reference check
  • Valid Driver's License and reliable transportation
  • Strong organizational, multitasking and problem-solving skills
  • Effective verbal and written communication
  • Strong typing skills
  • Ability to handle fast-paced, deadline driven environments
  • Capable of handling high call volume
  • Proficiency with Microsoft Office a plus
  • Previous experience in home care or healthcare staffing a plus
  • Fluency in both English and Spanish preferred