Director, Global Talent Acquisition – Strategy & Operations
TASC
Staffing Coordinator
UserWay.org
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $21 per hour
Job Level
Lead
About the role
- Staff scheduling and coordination: ensure efficient and appropriate scheduling of caregivers and clients
- Understand client needs, preferences and case requirements to identify the most suitable caregiver based on skillset and availability
- Manage the schedules of agency clients and caregivers, ensuring timely and appropriate coverage
- Respond quickly to urgent staffing needs to maintain continuous coverage
- Promote caregiver satisfaction and retention by aligning work opportunities with their availability and preferences
- Track and document all staffing activities, shift changes, and client/caregiver communications
- Serve as the primary point of contact between caregivers, clients and the internal team
- Communicate scheduling updates, shift confirmations and changes via phone and written communication
- Proactively resolve service or scheduling issues and escalate complex concerns to internal leadership
- Build strong relationships with clients and caregivers through consistent follow up and empathy
- Participate in quality assurance efforts related to caregiver performance and client satisfaction
- Monitor and analyze service hours and authorizations to identify underutilized authorizations requiring staffing
- Collaborate with intake team to initiate services for new clients
- Provide regular updates to supervisor on staffing challenges, open cases or client concerns
Requirements
- High school diploma or equivalent
- 18+ years old
- US work authorization
- Ability to pass a background check and reference check
- Valid Driver's License and reliable transportation
- Strong organizational, multitasking and problem-solving skills
- Effective verbal and written communication
- Strong typing skills
- Ability to handle fast-paced, deadline driven environments
- Capable of handling high call volume
- Proficiency with Microsoft Office a plus
- Previous experience in home care or healthcare staffing a plus
- Fluency in both English and Spanish preferred
