Billing and Collections Specialist
UserWay.org
Staffing Coordinator
UserWay.org
full-time
Posted on:
Origin: • 🇺🇸 United States • California
Visit company websiteSalary
💰 $19 - $21 per hour
Job Level
Lead
About the role
- Ensure efficient and appropriate scheduling of caregivers and clients to meet needs
- Understand client needs, preferences and case requirements to identify suitable caregiver
- Manage schedules of agency clients and caregivers, ensure timely and appropriate coverage
- Respond quickly to urgent staffing needs to maintain continuous coverage
- Promote caregiver satisfaction and retention by aligning opportunities with availability and preferences
- Track and document staffing activities, shift changes, and client/caregiver communications
- Serve as primary point of contact between caregivers, clients and internal team
- Communicate promptly and professionally with clients and caregivers regarding scheduling updates and changes
- Proactively resolve service or scheduling issues and escalate complex concerns
- Build strong relationships with clients and caregivers and participate in quality assurance efforts
- Monitor and analyze service hours and ensure utilization across contracts
- Collaborate with intake team to initiate services for new clients and nurture payer/client relations
Requirements
- High school diploma or equivalent
- Strong organizational, multitasking and problem-solving skills
- Effective verbal and written communication
- Strong typing skills
- Ability to handle fast-paced, deadline driven environments
- Capable of handling high call volume
- Proficiency with Microsoft office a plus
- Previous experience in home care or healthcare staffing a plus
- Fluency in both English and Spanish preferred
- 18+ years old
- US work authorization
- Ability to pass a background check and reference check
- Valid Driver's License and reliable transportation
- Must document COVID-19 vaccination status or undergo weekly testing if exempt
