Office Manager
Quandri
Supervisor II – Quality Assurance
Dovenmuehle
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois
Visit company websiteSalary
💰 $52,000 - $54,000 per year
Job Level
Junior
About the role
- Provide supervisory support and leadership to department by monitoring and prioritizing workflow, escalated or complex issues, and serving as an expert on the services and procedures of the department
- Coordinate and monitor distribution of workflow to maximize productivity, handle overflow and understaffed areas
- Identify and communicate to management issues concerning staffing, workflow, clients, procedures
- Participate in interviewing candidates, train new employees, mentor and share development opportunities
- Work with management to set productivity goals; evaluate employee productivity against department standards
- Monitor employee work for professionalism, knowledge, competency and compliance with regulatory requirements
- Coach and counsel employees and participate in annual review process as assigned
- Assist managers with attendance tracking, payroll administration, and other HR-related administrative tasks
- Prepare and submit departmental and monthly client reports to management
- Review quality control data and address/correct any deficiencies; update QC checklists and procedure handbooks
- Hold team meetings, perform weekly 1-on-1s, oversee IM chats, handle escalations and serve as backup to Assistant Manager
- Assist and oversee special projects, transfers, conversions, and process improvement initiatives
Requirements
- Bachelor’s degree or equivalent combination of education and experience
- Proficient with Microsoft applications (including advanced Excel experience)
- Strong analytical and problem-solving skills and attention to detail
- Exceptional organizational and time-management skills
- Ability to handle complex, multiple tasks simultaneously in a fast-paced environment
- Effective verbal and written communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences
- Successfully complete annual regulatory compliance training
- Ability to perform HR-related administrative tasks (attendance tracking, payroll administration)
- May be required to lift and/or move up to 25 lbs and work for long periods on a computer
- Preferred: 1+ years’ experience with MSP Servicing Platform
- Preferred: 1+ years’ experience in the mortgage industry
