InLogic

Support Engineer

• Serve as a subject-matter expert on the platform, APIs, and standard integration patterns
• Reproduce customer issues and deliver high-quality bug reports with logs, traces, and steps to reproduce
• Analyze log files, stack traces, browser traces, and thread dumps to isolate root causes
• Coordinate cross-functional fixes and track incident progress through resolution with clear customer updates
• Author customer-facing and internal knowledge base articles and lead internal knowledge sharing
• Automate repetitive diagnostics with Bash/Python scripts and propose tooling improvements
• Provide structured product feedback to Engineering and Product to improve reliability, usability, and performance
• Operate effectively in a 24x5 shift environment with strong prioritization and handoff practices

Technical Support Engineer

Lead Generation

• Growing our database of potential customers by creating and sustaining a pipeline of newly qualified leads.
• Nurturing qualified leads into Website Enquiries (requests for more information) via engaging content and communications against set monthly targets.
• Prequalifying lead companies and nurturing them to the point of expressing interest in our membership offering.
• Prospecting, researching and prequalifying prospects via platforms such as LinkedIn and industry news sites.
• Sending direct messages to prospects to generate downloads of our lead magnet content.
• Creating and delivering compelling email campaigns to nurture existing leads into Website enquiries against monthly targets.
• Maintaining and updating our Pipedrive CRM database for recording of lead generation activity.
• Using other digital content marketing tools such as Canva and Kajabi when required.
• Updating our company LinkedIn page as and when required.
• Acting as the company champion for all top of funnel outbound digital marketing activity.

Technical Support Engineer

Marketing Executive – Lead Generation