Inizio Engage

Account Executive

• Provide P1 support to physicians about COVID-19 risk factors, disease progression, and treatment options
• Educating identified targets to ensure customer preparedness on patient identification as above.
• Build working relationships with customers through regular calls and ongoing contact with customers as defined in the Field Pharmaceutical Sales Contracted Team Statement of Work (SOW).
• Ensure close collaboration with customer-facing colleagues to ensure goals are aligned and efforts are coordinated by channel and across field deployments.
• Understand the customer and market landscape within assigned geographies and assess the business to prioritize opportunities and develop/implement a plan of action designed to maximize sales impact at the local level.
• Operate in a team environment that is based on a culture of high collaboration and that encourages ideas.
• HCP engagement will involve probing, answering questions (e.g., drug to drug interaction management, where to find supply, who is high-risk and eligible for treatment)
• Maintain an expert understanding of the Product, patient education, consumer education, and factors influencing the market environment.
• Understand and use only approved promotional materials to support marketing message.
• Maintain an in-depth and knowledge of related disease state and market dynamics, quality programs, health information technology, care trends or other account-specific considerations that allow engagement in meaningful dialogue and adding value when calling on customers.
• Implement the strategic call plan to exceed goals for assigned geographies.
• Exhibit territory knowledge through customer analysis, including analyzing previous customer interactions and available data to maximize effectiveness of each call, and based on that information, tailoring a unique sales approach for each Target office.
• Collaborate with a range of colleagues to prioritize opportunities at a local level, across channels, and develop/implement the strategy for targeted accounts.
• Guide the retail pharmacy customer interface at the local level to further sales efforts.
• Employ interaction techniques, including pre-call planning, opening, presentation focus and productive questions, issue identification and call summary.
• Customize the delivery of sales messages to align with known customer needs.
• Share information on approved support resources.
• Complete all call reporting and inventory recording responsibilities following current procedures (based on scope of SOW).
• Balance needed study and certification time, during off-territory hours, required to learn medical, product and policy information, and to maintain supplies, equipment, and records.
• Prepare for and participate in all required sales conferences and training classes at local or remote locations.
• Complete all required Compliance training within timelines set by client.

Pharmaceutical Field Sales Representative

Manager

• Serve as a patient advocate on behalf of the patient to coordinate access to medicines for timely treatment initiation, training, and ongoing shipments across HCP office, payer, and specialty pharmacy.
• Understand a patient’s support needs and interaction preferences to deliver a seamless, tailored patient experience that helps each patient complete their treatment as prescribed by the HCP (Healthcare Professional).
• Provide support to patients and HCPs (Health Care Professional) throughout the prior authorization and appeals processes.
• Educate providers and patients on relevant payer policies to help ensure patients can start and stay on therapy.
• Provide support to each assigned patient about their coverage status while maintaining accurate information in the designated computer system to support data integrity of information relayed to customers and clients.
• Manage a regional caseload promptly as defined by Service Level Agreements.
• Triage accounts and patient cases to aligned Field Access Lead based on business rules established by client.
• Identify trends regarding reimbursement delays, patient concerns, and reports to leadership.
• Communicate with assigned patients, e.g., patient insurance benefit information, available out-of-pocket support, etc.
• Communicate with Field Access Lead regarding patient updates, missing information, and delivery of benefits.
• Collaborate with targeted providers and pharmacies by following up to ensure prescriptions are being processed.
• Help ensure patients have access to all information, by compliantly navigating payer reimbursement, and mitigating any patient out-of-pocket barriers, as applicable.
• Educate on and enroll patients in Patient Support Programs.
• Provide coverage by answering inbound calls from providers, clients, patients, care givers, and pharmacies when applicable.
• Follow all requirements associated with compliance with program regulations, including HIPAA (Health Insurance Portability and Accountability) and patient privacy.

Case Manager

• Virtually engage with HCPs and appropriate office staff about product specific prior authorization & appeals process, how to access related forms, and high-level information about submission procedures and reauthorization requirements.
• Work with in-network Specialty Pharmacies on cases where the patient has provided consent.
• Educate HCPs and appropriate office staff on specific referral processes and patient assistance programs.
• Utilize approved resources and FAQs to provide education and answer questions as needed.
• Solid understanding of reimbursement issues that work within our core classes of trade: Commercial Managed Care (Regional Plans), Medicaid (Fee for Service, Managed Care Organizations), Medicare (Part A, B, C, D; Carriers), Veteran’s Administration (VISNs), TRICARE Regional Offices, Specialty Pharmacy & Pharmacy Benefit Managers, ACOs and other Integrated Delivery Networks (IDNs), Advocacy, consumer, provider and treatment systems groups.
• Document call details within CRM with attention to data integrity to ensure compliance with program policies and business rules.
• Maintain confidentiality of Patient Health Information (PHI) and act in compliance with all laws, regulations, and company policies.
• Adhere to all Inizio and client policies, procedures, business rules, and call guides, as well as applicable laws.

Virtual Access and Reimbursement Manager

• Demonstrates full ownership of the assigned territory by understanding the healthcare environment, identifying key customers (Health Care Professionals), and engaging in the right mix of activities to support assigned product(s), always ensuring a customer‑focused approach.
• Thinks and acts strategically to develop and execute a territory business plan designed to achieve sales objectives and broader organizational goals.
• Builds and maintains trusted relationships with key accounts.
• Works effectively both independently and within a team environment.
• Operates successfully in a complex and evolving business landscape influenced by competitive dynamics, government legislation, clinical practices, and technological advancements.

Sales Representative – Women’s Health

Bilingual

• Provide intermediary service between Call Center Supervisor and Call Center Communicators.
• Support Business Unit Director, Operations Manager, Client Account Manager and Call Center Supervisor in all project business initiatives and objectives.
• Update training materials and conduct trainings as directed by Call Center Supervisor.
• Investigate inquiries and complaints and handle escalations for program.
• Inform Supervisor and Operations Team of all system failures/slow-downs.
• Assist with call monitoring; provide timely feedback to Healthcare Communicators.
• Be innovative, using creativity, imagination and information to develop ideas and suggestions for improvements.
• Assist the management team with the compilation of individual monthly program metrics.
• Disseminate all project information/directives to team.
• Lead by example, adhering to corporate compliance and demonstrating the values of quality, integrity, innovation, accountability, collaboration, and leadership.
• Maintain excellent quality and productivity standards for all client projects; adhere to project scripts and guidelines.
• Accurately collect information required by individual programs and correctly document data in specific project databases.
• Complete and accurately document Adverse Events as per client and federal guidelines.
• Exhibit effective communication and tele-management skills.
• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
• Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
• Adhere to all company policies and Standard Operating Procedures.
• Possess effective organizational skills, including working on multiple projects simultaneously.
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

Bilingual Team Lead

Sales

• Ensure that the given geography meets or exceeds all sales targets and goals
• Recruit, hire, manage, and develop/coach a high performing team
• Create and drive region strategy and short-term tactics to achieve business goals in a timely manner
• Execute Consistent and Frequent Performance Management with Sales Team
• Work in the field with sales representatives to coach and counsel on improvement of selling skills, product knowledge, and capabilities needed for successful representative development and maximum goal achievement
• Monitor data analytics information (sales trends, activity, market share) continuously to ensure full utilization of available resources and tools for maximum impact on prescribing providers while constantly looking for opportunities to improve
• Set a positive tone and high standard for the regional team in terms of work ethic, culture, expectations, business ethics
• Assess competitive threats, best practices and field learnings and share as appropriate.
• Aid in the design of business plans, employee development plans, monthly reports as required
• Organize, participate in employee training, conferences, and regional meetings
• Collaborate with Market Access and Patient Access on a regular basis.
• Collaborate with Medical Affairs as appropriate
• Drive call plan adherence and execution
• Communicate with Tonix key sales leadership regularly (written and verbal)
• Maintain compliance standards

Regional Sales Manager

Account Manager

• Maintain a proactive and methodical approach toward call objectives (e.g., clear next steps and appropriate documentation, managing to goals and putting customers at the heart of everything we do) and utilizes current digital tools effectively
• Adapts quickly to new tools for successful customer engagement; leverages analytics to assist with developing insights and next best action plans
• Proactively build and update business plans to address all customer types and opportunities in the territory
• Explore and develop new relationships, while effectively maintaining existing relationships, with key contacts and opinion leaders across varied customer base
• Ensure key stakeholder education and awareness of our products throughout the territory geography in both public and private sectors
• Engage and develop strategic partnerships with large customers to educate health professionals on our products and company resources.

Oncology Corporate Account Manager

• Engage healthcare providers and appropriate office staff to educate on access to prescribed treatments within the specialty pharmacy and HUB channel, including addressing questions about initial access, insurance approval and reauthorizations pertaining to the initiation of product.
• Educate HCP office staff about prior authorization & appeals process, how to access related forms, and high-level information about submission procedures and reauthorization requirements.
• Work compliantly and proactively to identify and resolve patient access and reimbursement issues, within assigned geography.
• Assigned geography may be adjusted based on zone and national volume.
• Provide appropriate factual process information to HCP office utilizing Personal Health Information (PHI), with appropriate patient consent.
• Serve as reimbursement expert for patient support services team for assigned geography/plans.
• Utilize approved resources and call guides/FAQs to provide education and answer questions as needed.
• Conduct ongoing payer policy reviews and contribute local, regional and national policy insights to Field Access Managers and client leadership.
• Virtually manage assigned accounts and align with Field Access and Reimbursement team, sales teams as well as specialty pharmacy and HUB team on ongoing support needs.
• Document call details with attention to data integrity to ensure compliance with program policies and business rules.
• Navigate CRM platform in daily interactions and learn internal team processes (when available).
• Maintain confidentiality of Patient Health Information (PHI) and act in compliance with all laws, regulations, and company policies.
• Triage appropriate escalations to the Field Access Manager team in accordance with the program design and business rules.
• Comply, take, and attend all required training.
• Adhere to all Inizio and client policies, procedures, business rules, and call guides, as well as applicable laws.

Access and Reimbursement Manager

• Engage healthcare providers and appropriate office staff to educate on access to prescribed treatments within the specialty pharmacy and HUB channel, including addressing questions about initial access, insurance approval and reauthorizations pertaining to the initiation of product.
• Educate HCP office staff about prior authorization & appeals process, how to access related forms, and high-level information about submission procedures and reauthorization requirements.
• Work compliantly and proactively to identify and resolve patient access and reimbursement issues, within assigned geography.
• Provide appropriate factual process information to HCP office utilizing Personal Health Information (PHI), with appropriate patient consent.
• Serve as reimbursement expert for patient support services team for assigned geography/plans.
• Utilize approved resources and call guides/FAQs to provide education and answer questions as needed.
• Conduct ongoing payer policy reviews and contribute local, regional and national policy insights to Field Access Managers and client leadership.
• Virtually manage assigned accounts and align with Field Access and Reimbursement team, sales teams as well as specialty pharmacy and HUB team on ongoing support needs.
• Document call details with attention to data integrity to ensure compliance with program policies and business rules.
• Maintain confidentiality of Patient Health Information (PHI) and act in compliance with all laws, regulations, and company policies.
• Triage appropriate escalations to the Field Access Manager team in accordance with the program design and business rules.
• Comply, take, and attend all required training. Adhere to all Inizio and client policies, procedures, business rules, and call guides, as well as applicable laws.

• Engage healthcare providers and appropriate office staff to educate on access to prescribed treatments within the specialty pharmacy and HUB channel, including addressing questions about initial access, insurance approval and reauthorizations pertaining to the initiation of product.
• Educate HCP office staff about prior authorization & appeals process, how to access related forms, and high-level information about submission procedures and reauthorization requirements.
• Work compliantly and proactively to identify and resolve patient access and reimbursement issues, within assigned geography.
• Provide appropriate factual process information to HCP office utilizing Personal Health Information (PHI), with appropriate patient consent.
• Serve as reimbursement expert for patient support services team for assigned geography/plans.
• Utilize approved resources and call guides/FAQs to provide education and answer questions as needed.
• Conduct ongoing payer policy reviews and contribute local, regional and national policy insights to Field Access Managers and client leadership.
• Virtually manage assigned accounts and align with Field Access and Reimbursement team, sales teams as well as specialty pharmacy and HUB team on ongoing support needs.
• Document call details with attention to data integrity to ensure compliance with program policies and business rules.
• Navigate CRM platform in daily interactions and learn internal team processes (when available).
• Maintain confidentiality of Patient Health Information (PHI) and act in compliance with all laws, regulations, and company policies.
• Triage appropriate escalations to the Field Access Manager team in accordance with the program design and business rules.
• Comply, take, and attend all required training.
• Adhere to all Inizio and client policies, procedures, business rules, and call guides, as well as applicable laws.

Call Center Representative

• Provide intermediary service between Client Account Manager or designee and Call Center Communicators.
• Support Vice President, Director, Supervisor, and Client Account Manager or designee in all project business initiatives and objectives .
• Update training materials and conduct trainings as directed by Call Center Supervisor.
• Investigate inquiries and complaints and handle escalations for program .
• Inform Supervisor and Client Account Management Team of all system failures/slow-downs .
• Assist with call monitoring; provide timely feedback to Call Center Communicators.
• Be innovative, using creativity, imagination and information to develop ideas and suggestions for improvements.
• Assist the management team with the compilation of individual monthly program metrics
• Disseminate all project information/directives to team .
• Lead by example, adhering to corporate compliance and demonstrating the values of quality, integrity, innovation, accountability, collaboration, and leadership.
• Maintain excellent quality and productivity standards for all client projects; adhere to project scripts and guidelines.
• Accurately collect information required by individual programs and correctly document data in specific project databases.
• Complete and accurately document Adverse Events and Product Quality Complaints as per client and federal guidelines.
• Exhibit effective communication and tele-management skills.
• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
• Display flexibility within department to maximize utilization , including performing administrative and non-telecommunication duties as needed.
• Adhere to all company policies and Standard Operating Procedures.
• Possess effective organizational skills, including working on multiple projects simultaneously.
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

Contact Center Team Lead

Consultant

• Deliver insight-driven client work
• Conduct research and analysis, including benchmarking, marketing analysis, and cost-benefit assessments to support client recommendations
• Participate in client engagements and presentations to understand needs, align on strategy, and support implementation planning
• Own project execution
• Play a lead role in project ownership and delivery within your assigned workstreams
• Develop high-quality project deliverables using PowerPoint, Word, Excel, Visio, and other tools as needed
• Define objectives and project schedules for areas of responsibility, ensuring work is completed on time and within scope
• Identify risks and take corrective action to keep projects on track
• Contribute beyond the client
• Support Nuvera’s business development and internal initiatives, including recruiting, marketing, knowledge management, and best-practice development
• Perform additional responsibilities as assigned to support team and firm priorities

Consultant – Life Science Consulting

• Lead one or several strategic projects for our clients, working directly with the client’s executive team, managing all aspects of the project & team, facilitating executive workshops and serving as the final quality gate for the project deliverables
• Provide project management and successful delivery of project through executive level communications and presentations
• Coordinate the Nuvera team assigned to the project and provide individual mentoring and performance reviews associated with their performance
• Help identify, define, and lead the implementation of several Nuvera infrastructure efforts
• Provide strategy and operational guidance for hub offerings
• Support business development objectives including program design, story development, etc.
• Understands and develops the requirements for program design inclusive of system, work instructions and process flows
• Able to present to leadership to better understand project status, risks and needs

Pharmaceutical Field Sales Representative

Case Manager

Pharmaceutical Field Sales Representative

Virtual Access and Reimbursement Manager

Sales Representative – Women’s Health

Bilingual Team Lead

Regional Sales Manager

Oncology Corporate Account Manager

Access and Reimbursement Manager

Access and Reimbursement Manager

Virtual Access and Reimbursement Manager

Contact Center Team Lead

Access and Reimbursement Manager

Consultant – Life Science Consulting

Life Science Consulting Manager – Hub Strategy