Virtual Service Representative

Inizio Engage

Virtual Service Representative supporting field teams and brand initiatives in biotechnology. Engaging Healthcare Professionals and managing client materials remotely in the United States.

Posted 7/17/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $53,000 - $98,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in pharmaceutical sales and client relationship management, with a strong focus on product knowledge and effective communication within healthcare settings. Proven ability to adapt to organizational changes and leverage customer networks to enhance brand awareness and product access.

Highest-signal resume keywords

Pharmaceutical Sales ExperienceB2B Sales ExperienceVirtual/Contact Center Sales ExperienceStrong Technical AcumenClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Ability to Build Rapport QuicklyPositive AttitudeAdaptabilityStrong Work Ethic

Certifications & Qualifications

Bachelor’s Degree or Equivalent Experience

Industry Keywords

Healthcare ProfessionalsSpecialty PharmacyBrand AwarenessProduct TrainingData EntryCall ProductivityStrategic PlansCampaign ExecutionClient Materials ManagementStakeholder Engagement

About the role

Key responsibilities & impact

Supporting field teams in the execution of strategic plans and campaigns
Support ongoing brand initiatives including transition from retail to specialty pharmacy partners
Broadening brand awareness by fulfilling basic office needs that reinforce product acquisition within healthcare settings
Engage with Healthcare Professionals in the support of product access points and management of client materials within assigned territories
Establish phone presence; commanding & disarming, ability to create rapport, network, build, and maintain productive business relationships
Adhere to new therapeutic areas and channels of business and adapt to organizational change
Leverage and use customer networks, resources and tools via phone/web to expand connectivity, reach and interest across stakeholders
Verify and complete required data entry including details of the target’s responses, notes and any follow-through actions in accordance with policies and procedures set by the client
Maintain call productivity and metrics, which are required by Inizio Engage and the client
Manage daily call activity to optimize time and maximize the achievement of objectives
Listen and respond appropriately to customer needs and questions
Demonstrate thorough knowledge of the Client’s products and ensure clear, concise and accurate communication of product information and benefits of specialty pharmacy network with target audiences
Successfully complete the Client’s product training and meet training expectations set by the Client

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
2+ years of pharmaceutical or B2B sales experience
Previous virtual/contact center sales experience required
Strong technical acumen
Strong work ethic, ability to build rapport quickly
Positive attitude, adaptable to new situations
Is open to and actively solicits feedback on performance and skill development

Benefits

Comp & perks

Competitive pay that recognizes your experience, expertise, and impact
Comprehensive benefits including medical, dental, and vision coverage
Accrued paid time off
401(k) with company match
Disability and life insurance
Paid maternity and paternity leave
Company-paid holidays
Recognition programs, contests, and awards that celebrate your contributions
Continuous growth opportunities through learning, leadership development, and career advancement support
A collaborative culture where your ideas are valued and your work makes a difference