Ingram Micro

Support Engineer

• Responding to complex inbound Billing & Technical service requests over the phone and email per day directly with customers.
• Diagnose, troubleshoot, and resolve technical problems across software, APIs, integrations, and infrastructure.
• Reconciling invoicing to vendor invoice or SAP and making data driven conclusions on resolution.
• Ability to process credit and debits as needed
• Reproduce issues, conduct root cause analysis, and work closely with engineering on bug fixes and feature requests
• Create and maintain internal runbooks, FAQs, and technical documentation
• Lead incident response or participate in on-call rotation for critical issues
• Identify billing support trends and partner with Product & Engineering on long-term solutions
• Accurately and efficiently log all issues and status updates in our internal tracking system.
• Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success.
• Supporting multiple cloud and hardware solutions
• Contributing to the development of service desk processes and procedures.
• Interacts closely with various departments and vendors to provide timely resolution on issues.
• Handling support requests from resellers, by staying on top of new features and enhancements and being a subject matter expert, and providing diagnoses and issue resolution on our Platform.
• Triaging to internal and external teams, pushing for resolution within SLO’s by being the Customer advocate with Engineering, Development and 3rd party Vendor teams.

Technical Billing Support Engineer

Financial Planning and Analysis

• Ensure accurate and timely financial reporting compliant with US GAAP and Ingram Micro accounting policies
• Own statutory audit processes and build effective relationships with external auditors and tax advisors
• Enhance the financial control environment and consult with the UK&I Head of Finance on technical matters
• Partner with FP&A to develop decision-driving financial reports and performance metrics
• Support regional and global finance queries and act as primary escalation contact for financial matters
• Lead and mentor 2 direct reports, fostering a high-performance culture through coaching and development

Finance Lead

Manager

• Set the strategy for the solution category and leverage data insights to create go-to-market strategies
• Responsible for the financial health of the category
• Establish and nurture strong partnerships with key vendors
• Drive business growth and ensure seamless cooperation with vendors
• Negotiate favorable terms, pricing, and agreements with vendors
• Report and inspect vendor performance to ensure objectives are achieved
• Coordinate with supply chain for product delivery and inventory management

Business Manager

Sales Engineer

• You will work as a dedicated sales representative for Microsoft Azure Fabric solutions.
• Manage a portfolio of clients and prospects and conduct regular visits.
• Analyze and understand clients' needs.
• Sell solutions tailored to clients' requirements.
• Promote the company's products and services offering.
• Grow business with prospective customers.
• Report on commercial activity.
• Participate in communication and marketing activities (trade shows, etc.).
• Assist in managing client relationships alongside our inside sales teams.
• Handle any commercial disputes in liaison with the client.
• Build a trusting relationship and a strong partnership with Microsoft teams.

Sales Engineer, Microsoft Azure Fabric

Operations

• The Regional Support Operations Manager is accountable for platform performance and customer support operations across a designated region, while maintaining a global mindset and alignment with enterprise-wide standards.
• This role oversees the regional Elite partner program, ensures high-touch, proactive service for strategic customers, and drives operational excellence.
• The position also owns platform strategy and execution across multiple platforms (X4A, X4C, XI, X4V), serving as a critical bridge between regional execution, global strategy, Product, and Engineering teams.
• Partner closely with Product and Engineering to drive platform improvements, resolve systemic issues, and enhance usability and performance within and across the regions.
• Develop and communicate platform strategy recommendations, ensuring alignment with long-term business goals.

Regional Support Operations Manager

Marketing

• drive marketing programs across the full spectrum of U.S. Public Sector markets
• take a hands-on role in planning and executing demand-generation programs
• deliver compelling value to vendors through integrated campaigns
• enable partners to provide complete solutions and value-added services to end customers

Marketing Manager – Public Sector

Account Manager

• Building and maintaining relationships with customers
• Growth acquisition
• Manages assigned existing accounts to create strategic plans that enhance reseller go-to-market growth, initiatives, and strategies.
• Generates revenue, drives profit and advance market-share by positioning and selling Ingram's products, programs, and services.

Account Representative II

Business Development Rep

• Identifying, developing, and expanding relationships with reseller partners
• Conducting regular customer visits, onsite meetings, and strategic business reviews
• Attending industry events, trade shows, and partner engagements
• Making proactive outbound calls to drive engagement
• Building strong, trust-based relationships with reseller partners and internal stakeholders
• Identifying emerging market opportunities and positioning solutions accordingly
• Maintaining accurate account planning, forecasting, and territory management

Business Development Executive

Customer Support

• Drive insights and actions for reseller partners and vendors
• Identify opportunities to increase usage of the Xvantage platform
• Develop a comprehensive understanding of products and services
• Stay updated with industry trends, technological advancements, and competitive offerings
• Conduct training sessions to ensure understanding of category solutions
• Collaborate with the sales team to identify customer needs and recommend solutions
• Proactively engage with customers to understand their challenges and goals
• Work close with key vendors to stay informed about product updates

Customer Experience Representative

• Responding to complex inbound Azure Technical service requests over the phone and email directly with customers (VMs, Networking, Storage, Identity, etc.)
• Diagnose, troubleshoot, and resolve technical problems across software, APIs, integrations, and infrastructure.
• Diagnose and resolve system outages, performance issues, and configuration errors
• Provide Tier 2 support for cloud-based infrastructure and applications
• Guide users through Azure features, configurations, and best practices
• Escalate unresolved issues to engineering or Tier 3 support teams
• Document issues and resolutions in the support ticket system for future reference
• Create and maintain internal runbooks, FAQs, and technical documentation
• Lead incident response or participate in on-call rotation for critical issues
• Identify support trends and partner with Product & Engineering on long-term solutions
• Accurately and efficiently log all issues and status updates in our internal tracking system.
• Understands client's business objectives/impact and applies their expertise to timely resolve issues and ensure customer success.
• Supporting multiple cloud and hardware solutions
• Contributing to the development of service desk processes and procedures.
• Interacts closely with various departments and vendors to provide timely resolution on issues.
• Handling support requests from resellers, by staying on top of new features and enhancements and being a subject matter expert, and providing diagnoses and issue resolution on our Platform.
• Triaging to internal and external teams, pushing for resolution within SLO’s by being the Customer advocate with Engineering, Development and 3rd party Vendor teams

Technical Support Engineer – Azure

• Mentor and manage a team of cloud engineers, support specialists, and Azure support engineers
• Define and monitor KPIs such as MTTR, ticket volume, and CSAT
• Drive automation of diagnostics and resolution workflows using Azure-native tools
• Lead a team that troubleshoots and resolves Azure-related incidents, outages, and performance issues
• Serve as escalation point for high-impact customer Azure issues across networking, storage, compute, and identity
• Present weekly insights, trends, and recommendations to leadership