Senior Customer Experience Representative
Ingram Micro
full-time
Posted on:
Location Type: Hybrid
Location: Scottsdale • Arizona • New York • United States
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Salary
💰 $56,000 - $89,600 per year
Job Level
About the role
- Drive insights and actions for reseller partners and vendors
- Identify opportunities to increase usage of the Xvantage platform
- Focus on a portfolio of customers or vendors to build a full solution
- Stay up to date with industry trends, technological advancements, and competitive offerings
- Collaborate with the sales team to identify customer needs and recommend suitable solutions
- Proactively engage with customers to understand their challenges, goals, and requirements
Requirements
- A four-year college degree (or additional experience in a related field)
- 3 years functional experience
- Minimum 1 year position specific experience
- Strong proficiencies of CRM functionality and utilization
- Advanced knowledge and business acumen of the customer/vendor solutions category
Benefits
- healthcare benefits
- paid time off
- parental leave
- 401(k) plan and company match
- short-term and long-term disability coverage
- basic life insurance
- wellbeing benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRM functionalitybusiness acumen
Soft Skills
collaborationcustomer engagementproblem-solving