INFORM DataLab GmbH

Human Resources

• You will work closely with company management and your two business areas to develop and implement strategic HR initiatives.
• You advise and support managers and employees on all HR-related matters — with mutual respect and a trustworthy, solution-oriented approach.
• You design and actively accompany organizational transformations and play a key role in implementing change processes — with a clear focus on pragmatic solutions.
• Through targeted measures to promote employee engagement, you help shape our work culture sustainably and strengthen employee retention.
• In close collaboration with your HR interfaces (Recruiting, Operations & Payroll, Learning & Development), you ensure efficient, service-oriented processes.
• You actively contribute to the further development of our HRBP role and help refine our role concept as we progress through our organizational and AI-driven transformation.

HR Business Partner

Insurance

• Du berätst unsere Kunden im Versicherungssektor zum Einsatz unserer modernen Softwarelösung RiskShield
• entwickelst gemeinsam mit ihnen effektive Strategien zur Betrugsprävention
• Du führst Optimierungsworkshops und Regelabstimmungen durch
• Du identifizierst bekannte und neue Betrugsmuster
• implementierst Maßnahmen, um diese abzuwehren

Senior IT Consultant – Insurance

Customer Support

• Serve as the first point of contact for customers with technical questions via phone or email
• Analyse issues through remote access using appropriate diagnostic methods
• Guide customers clearly and effectively through the troubleshooting process
• Escalate complex cases in a structured manner to the next support level
• Document cases, keep information up to date, and follow up on open tickets
• Share customer feedback with internal teams and contribute ideas to improve our processes

IT Support, Customer Care Specialist

Risk

• You advise our customers on fraud prevention in payment transactions (issuing, acquiring), risk assessment and anti-money laundering (AML).
• You analyze requirements and develop technical solutions using RiskShield, our award-winning anti-fraud platform.
• You configure and integrate our software into complex IT environments and contribute to strategic projects.
• You conduct workshops and training sessions to enable our customers to use the full potential of our solution.
• You ensure quality through structured testing and system validation.
• You collaborate closely with internal project teams and stay informed about regulations and industry standards.

IT Consultant – Risk & Fraud

Full-stack Engineer

• Entwicklung moderner, skalierbarer und cloud-nativer Softwarelösungen – von der Architektur bis zum Deployment im DevOps-Team.
• Fullstack-Entwicklung mit Schwerpunkt auf Backend oder Frontend via REST API.
• Aktive Mitgestaltung unserer technologischen Transformation durch neue Prozesse und Tools.
• Analyse, Optimierung und Weiterentwicklung bestehender Systeme und Prozesse.
• Arbeiten in einem agilen Umfeld (Scrum/Kanban), aktiver Austausch im Team sowie Umsetzung eigener Ideen von der Skizze bis zum Go-Live.

Senior Full Stack Software Engineer – Aachen

Frontend Engineer

• Further develop our RiskShield product family
• Find innovative solutions and translate business requirements into technical implementations
• Work with your team across the entire software development lifecycle — from data processing to user interface
• Support project teams in delivering customer projects

Full Stack React Developer – Risk & Fraud

Backend Engineer

• You will further develop our software solutions for container terminals using Java or Kotlin
• You will work on the cloud transformation of our product and contribute your own ideas
• You will extend existing product features and support the implementation of customer projects (e.g., milestones, releases)
• You will integrate artificial intelligence into our software to make container terminal operations even more efficient

Software Developer – Java, Kotlin

Sales Operations Manager

• Support for the entire sales cycle – from lead generation through proposal creation, tenders (RFI/RFP) to customer projects
• Participation in sales planning, segmentation, quota allocation and forecasts
• Creation and further development of sales materials, presentations and success stories
• Operational application, optimization and automation of processes in MS Dynamics or comparable CRM/ERP systems
• Ensuring high data quality and consistent CRM data maintenance
• Strategic optimization, documentation and standardization of sales processes as well as implementation of best practices
• Initiatives to improve accuracy, consistency and efficiency in sales strategies
• Close collaboration with Marketing and Operations for targeted customer outreach, campaign planning and product launches
• Data-driven sales management through KPI analysis, reporting, derivation of actions and continuous process optimization
• You take responsibility for your tasks and projects within the team, without managerial responsibility

Sales Operations Specialist

Sales

• You will support the Sales team in researching target customers, contacts, and market potential
• You will maintain and update our CRM system (HubSpot)
• You will prepare customer data and sales statistics to serve as a basis for decision-making
• You will create and send mailings or follow-ups as part of our sales processes
• You will assist with preparing customer meetings and presentations

Student Assistant – Sales

Account Manager

• You are our external-facing representative and win new customers for our data-driven IT services
• Independently identify, approach and acquire new customers in the mid-market to enterprise segment with a focus on data-driven IT services and the Modern Data Stack
• Conduct needs analyses, presentations and product demonstrations for C-level decision-makers and IT leaders
• Manage the entire sales cycle: from lead generation and qualification through proposal and contract negotiations to successful closure
• Build and maintain long-term customer relationships and develop tailored solution approaches together with internal specialist teams (consulting, pre-sales, delivery)
• Work closely with Marketing, Business Development and consultants to develop bespoke value propositions and ensure successful implementation at the client
• Continuously monitor the market and competitors and provide feedback to the Commercial Growth team to further develop our portfolio

Senior Account Manager – Data & AI

Field Engineer

• You are the central point of contact for our customers and support them in successfully integrating our Industry 4.0 software solutions into their processes and using them productively in day-to-day operations.
• Together with your team you manage a dedicated customer portfolio and advise on technical or functional questions regarding the business-critical software infrastructure.
• You coordinate and perform complex software updates, analyze potential disruptions in customer systems and ensure their resolution — via remote maintenance and in close coordination with our development department.
• Through your efforts you ensure that our solutions remain stable and successful in the long term and optimally support the workflows of our customers in the aviation industry.

IT Service Engineer – Aviation Software

Security Engineer

• You are responsible for implementing, monitoring, and continuously improving security measures across the entire organization.
• You will work closely with central IT and other departments to effectively plan, prioritize, and coordinate security-related activities.
• Together with IT teams, you develop technical security concepts based on risk, threat, and vulnerability analyses.
• You implement security measures, optimize existing solutions, and think innovatively to continuously enhance security procedures.
• You define clear procedures and action guidelines for preventing and managing security incidents.
• In critical situations, you make quick, well-founded decisions and communicate them clearly and efficiently within the organization.
• You also take responsibility for coordinating with external security experts and service providers.