infinit.cx

Account Executive

• Responsible for defined Key Accounts in our target industries (telecommunications, insurance, banking, retail, utilities).
• Develop account plans with clear growth targets, pipeline and executive touchpoints.
• Build robust relationships with board members/CEOs and divisional heads.
• Conduct Executive/Quarterly Business Reviews, develop joint roadmaps and pursue co‑innovation with our key customers.
• Manage the entire sales process including RFI/RFP, proposal strategy, business case/ROI, pricing/TCO and contract negotiation through to close (framework agreements, multi‑year service contracts).
• Analyze customer requirements and design solutions that deliver real value (voice, web, app, chatbot, AI).
• Establish long‑term partnerships, drive cross‑/upselling across the customer journey, and actively manage stakeholders across business units, IT, procurement and management.
• Work closely with technology and sales partners (e.g. Genesys, Sprinklr, Parloa, Google), running joint campaigns and co‑developing offers.
• Maintain reliable pipeline management, forecasting accuracy and deal reviews; collaborate closely with Presales, Delivery, Finance and Legal for smooth execution.

Enterprise Sales Executive

Call Center Representative

• As a Systems Specialist, you will be actively involved in consulting projects and in the operational environments of our clients on topics related to Customer Experience and Cloud Contact Center
• You design and integrate, as part of a team, our Cloud Contact Center platform based on Genesys Cloud
• You handle integration into our clients' system landscapes as well as the service and support of the systems
• You are committed to the continuous development and improvement of our customers' systems

Systems Specialist, Cloud Contact Center

Pre-sales Engineer

• Planning and leading consulting projects
• Developing new solution concepts for clients
• Advising IT organizations and business units on contact center, cloud, and chatbots
• Supporting client projects from conception through implementation

Pre-Sales Consultant

Sales

• Lead Generation & New Customer Acquisition: You proactively approach prospective customers, qualify leads and develop target accounts.
• Solution Selling: Consulting on digital customer service solutions across voice, web, mobile apps, chatbots and AI.
• Opportunity Management: Analyzing customer requirements and identifying opportunities for optimization.
• Proposal & Offer Management: Preparing tailored proposals that take into account technical feasibility, commercial parameters and customer requirements.
• Sales Cycle Ownership: Managing the entire sales process — from strategy and negotiation through to contract closing.
• Relationship Management: Building and maintaining long-term, trust-based customer relationships.
• Team Collaboration: Exchanging knowledge with colleagues, sharing best practices and working together to achieve common goals.

Sales Manager – m/f/d

Digital Marketing

• Work with a leading enterprise platform — Sprinklr is used by global brands.
• You will work with real data from large companies
• Learn enterprise marketing technology, not just theory
• Gain insights into omnichannel strategies (social, paid, insights)
• Optimize marketing performance
• Combine creativity and data
• Move between: content & campaigns (social, paid ads), data analysis & insights (listening, sentiment, trends)

Werkstudent:in – Digital Marketing, Social Media Analytics

Customer Support

• Du arbeitest an einem der wichtigsten Touchpoints überhaupt.
• Customer Service ist kein Callcenter-Thema mehr, sondern ein zentraler Erfolgsfaktor für Unternehmen.
• Du gestaltest echte Kundenerlebnisse mit.
• Du lernst CCaaS & CX-Skills mit extrem hoher Marktnachfrage.
• CCaaS (Contact Center as a Service) & Customer Experience sind Wachstumsthemen in welchen du Wissen zu Themen wie: Omnichannel Customer Service, Automatisierung & intelligente Routing-Logiken, Enterprise Plattformen wie Sprinklr Service aufbaust.
• Das sind Skills, die dir langfristig Türen öffnen können.
• Du arbeitest mit echter Enterprise-Technologie (nicht nur in der Theorie).
• Einblicke, wie große Organisationen Service skalieren.
• Nähe zu Beratung, Strategie & Entscheidern.
• Du arbeitest: eng mit Consultants, Solution Architects & Projektteams Requirements, Use Cases & Lösungsdesigns an Themen, die Management-Entscheidungen beeinflussen.
• Du lernst, wie aus Anforderungen funktionierende Service-Lösungen werden.

Werkstudent:in, Digital Customer Service – Sprinklr

• Du arbeitest an einem der wichtigsten Touchpoints überhaupt.
• Als Werkstudent:in arbeitest du daran, wie Unternehmen mit Kund:innen über Chat, Messaging, Social & Voice kommunizieren
• Du gestaltest echte Kundenerlebnisse mit.
• Du lernst CCaaS & CX-Skills mit extrem hoher Marktnachfrage
• Du arbeitest mit echter Enterprise-Technologie (nicht nur in der Theorie)

Werkstudent:in (w/m/d) Digital Customer Service – Sprinklr

• Work with a leading enterprise platform — Sprinklr is used by global brands.
• As a working student, you will work with real data from large companies.
• Learn enterprise marketing technology, not just theory.
• Gain insights into omnichannel strategies (Social, Paid, Insights).
• Combine creativity and data.
• You will move between: Content & Campaigns (Social, Paid Ads); Data Analysis & Insights (Listening, Sentiment, Trends); and Optimization of Marketing Performance.
• Steep learning curve and acquisition of relevant skills.

Working Student – Digital Marketing, Social Media Analytics

• You design smart, scalable customer experience architectures — technically sound, conceptually well thought-out, and delivering real added value.
• You support our sales teams in early project phases, deliver compelling demos and presentations, and advise clients on technologies, trends, and products.
• You support tender/RFP processes, estimate efforts, create technical concepts, and contribute to proposal preparation.
• You contribute your own ideas, evaluate new tools, and actively help further develop our product portfolio together with the team.
• You support internal trainings, knowledge sharing, and the enablement of sales and delivery teams.

Technical Presales Consultant – m/f/d

Project Manager

• Support with resource and time tracking as well as reporting and analyses
• Assist in capturing, maintaining and updating project plans in our project management tool (BCS)
• Support the optimization and documentation of our PM processes
• Assist with organizational and administrative tasks in day-to-day project management
• Be involved in all core processes and gain valuable insights into project management