Independence Pet Group

DevOps Engineer

• Ensure Azure services are deployed in a consistent, production-ready manner
• Drive consistent and repeatable deployment processes across services
• Create reusable pipeline templates and deployment patterns
• Coach teams on deployment patterns and cloud-native practices
• Help teams design systems that are deployable, scalable, and cost-efficient
• Build cost awareness into deployment patterns
• Optimize serverless and messaging usage for performance per dollar
• Monitor and manage cloud spend to prevent waste

Claims Specialist

• Works closely with veterinary hospitals, and policyholders to evaluate and review a pet’s medical history to determine a baseline of health.
• Investigates and processes assigned insurance claims, verifies coverage, and compensation amounts, per insurance policy.
• Updates Explanation of Benefits (EOB), pays and closes claim.
• May order medical records from providers.
• May communicate with clients and providers during treatment.
• Performs other duties and responsibilities as assigned.

Claims Adjuster – Associate

Administration

• Supports sales leaders’ team to achieve sales targets through active participation in contractual/reporting execution of tasks.
• Acts as liaison with internal and external customers and cross functional sales teams to create functional RFP process and manages the pipeline of proposals and quotes.
• Performs audit functions to identify weaknesses in data gathering/reporting and providing recommendations in order to ensure overall integrity.
• Facilitates successful implementation of new programs as they pertain to contracts by ensuring a well-defined and efficient process and communication plan.
• Generate reports related to sales activities and revenue data.
• Responsible for renewal process and notification to sales.
• Reconciles with accounting revenue - in cooperation with Finance.
• Follows-up with Customers for collection of accounts receivable.
• Monitors and improves our contract management process.
• Performs other duties and responsibilities as assigned.

Sales Contract Administrator

Customer Support

• Respond to 70-90 phone calls per day, providing exceptional customer service in every interaction
• Answer customer emails promptly, addressing their inquiries and concerns professionally
• Assist other departments with policy procedures and adjustments
• Help Pet Parents understand coverage and options, review claims, and maintain and adjust new and existing policies
• Collaborate with team members to ensure a supportive and efficient work environment, sharing knowledge and resources
• Handle emotionally challenging, intense, and stressful situations with grace and resilience

Customer Service Representative

Social Media Manager

• Build the enterprise-wide social media strategy, including channel roles, audience segmentation, content pillars, publishing cadence, and measurement framework.
• Develop a cross-funnel approach that supports brand awareness, community building, engagement, conversion, and retention.
• Establish the governance model (policies, workflows, R&R’s, escalation paths).
• Recommend tools and platforms needed for publishing, analytics, monitoring, and customer care.
• Create and manage an integrated content calendar aligned to marketing campaigns, product launches, and company initiatives.
• Write, edit, and produce compelling social-first content across formats (copy, short-form video, graphics, paid social assets).
• Optimize each channel for best practices across LinkedIn, Facebook, Instagram, TikTok, YouTube, X/Twitter, Reddit, and emerging platforms.
• Maintain brand voice consistency while adapting messaging appropriately by channel and audience.
• Grow brand presence and visibility by cultivating authentic, two-way engagement with target audiences.
• Develop a community strategy that fosters conversation, advocacy, and loyalty.
• Collaborate with demand gen, digital, and product marketing teams to design full-funnel paid + organic social campaigns.
• Implement a social listening framework to monitor brand sentiment, competitive signals, and emerging issues.
• Establish KPI architecture spanning awareness, engagement, community growth, lead generation, and customer satisfaction.

Senior Social Media Marketing

Account Executive

• Own and manage a diverse portfolio of strategic partnerships, overseeing relationship growth and business development initiatives
• Works with brokerages, insurance, private label and other potential partners, to reach, educate and convert into new opportunities
• Collaborate with internal stakeholders—including product, marketing, sales, analytics, and voice of customer teams—to deliver integrated, data-driven partnership strategies
• Build and execute scalable go-to-market plans, engagement strategies, marketing materials and agent programs aligned to partner and company goals
• Define and track key performance indicators (KPIs) to evaluate and optimize partnership performance
• Lead and oversee the execution of partnership programs, including timelines, deliverables, and risk mitigation planning
• Stay ahead of industry trends and apply program management best practices to strengthen partnership impact and operational excellence
• Conduct market research and prospecting to identify new business development opportunities with a focus on D2C and agent businesses
• Maintain a deep understanding of Embrace Pet Insurance and insurance products to advocate for the business and establish Embrace as a competitive and valued partner
• Develop marketing and learning materials tailored to partnership needs and goals, while addressing short and long-term solutions

Full-stack Engineer

• Lead technically across 2–3 pods — provide day-to-day technical direction and oversight for contractor engineering teams
• Author Technical Design Documents (TDDs) for complex features, setting the blueprint before code gets written
• Own quality and architecture compliance — enforce standards, run code reviews, and hold merge/block authority
• Shape the backlog — provide technical feasibility input during grooming so the team isn't chasing things that won't work
• Write code — stay hands-on (20–30% of your time) to keep context sharp and lead by example
• Retain knowledge — build and maintain documentation so critical context doesn't walk out the door
• Coordinate with TPMs on pod capacity and delivery health
• Serve as the on-call escalation point for your assigned pods