Independence Pet Group

Customer Service Representative

Independence Pet Group

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Junior

About the role

  • Respond to 70-90 phone calls per day, providing exceptional customer service in every interaction
  • Answer customer emails promptly, addressing their inquiries and concerns professionally
  • Assist other departments with policy procedures and adjustments
  • Help Pet Parents understand coverage and options, review claims, and maintain and adjust new and existing policies
  • Collaborate with team members to ensure a supportive and efficient work environment, sharing knowledge and resources
  • Handle emotionally challenging, intense, and stressful situations with grace and resilience

Requirements

  • Strong mental and emotional resilience; ability to handle challenging customer interactions with patience and professionalism
  • Excellent interpersonal and communication skills, including empathy and the ability to build rapport with customers
  • Adaptability and the ability to multitask in a fast-paced and demanding environment
  • At least one year of experience in a customer service role, preferably in a call center setting
  • A genuine desire to make a positive impact on customers’ experiences and help them find solutions to their concerns
Benefits
  • Comprehensive full medical, dental and vision Insurance
  • Basic Life Insurance at no cost to the employee
  • Company paid short-term and long-term disability
  • 12 weeks of 100% paid Parental Leave
  • Health Savings Account (HSA)
  • Flexible Spending Accounts (FSA)
  • Retirement savings plan
  • Personal Paid Time Off
  • Paid holidays and company-wide Wellness Day off
  • Paid time off to volunteer at nonprofit organizations
  • Pet friendly office environment
  • Commuter Benefits
  • Group Pet Insurance
  • On the job training and skills development
  • Employee Assistance Program (EAP)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
emotional resiliencepatienceprofessionalisminterpersonal skillscommunication skillsempathyrapport buildingadaptabilitymultitaskingproblem-solving