Independence Pet Group

Data Analyst

• Drive analytics discussions with leadership and cross functional teams to build consensus on business and technical definitions of KPI/metrics.
• Create reliable and efficient queries transforming and extracting large data sets for dashboarding and data visualization.
• Build expertise in metric definitions and calculations to ensure accurate and proper interpretation of core business metrics and drivers.
• Partner with the cross functional teams to drive projects and processes that contribute to improvements in data integrity.
• Manage a small team of analytics engineers/analysts.
• Identify opportunities to optimize reporting processes, data integration, and automation and partner with the broader team to execute on enhancements.
• Use data visualization and analytic tools to grasp business insights, and to create consumable data visualizations and recommendations that influence business outcomes.
• Analyze key performance metrics to identify root cause of performance issues.
• Regularly communicate performance trends and improvements to senior management and leadership ensuring they can talk to service-specific performance.
• Ensure all programs have clear, quantifiable outcomes and measures that drive improved performance.
• Build and manage analytics pipeline processes using dbt or similar tools.

Data Analytics Manager

Business Development Rep

• Identify, cultivate, and secure new national partnerships across the broker and benefits technology landscape, expanding Pets Best’s presence within the employee benefits ecosystem.
• Lead the full partnership lifecycle—from opportunity identification to contracting, negotiation of terms, onboarding, and ongoing long-term growth and performance management.
• Represent Pets Best at trade shows, broker meetings and industry conferences as required to expand brand awareness and generate new opportunities.
• Serve as the primary point of contact for all existing employee benefits channel national/strategic partnerships, delivering exceptional support and strengthening partner engagement.
• Provide high-touch, proactive account management, ensuring partners receive timely, responsive, and solutions-oriented day-to-day support.
• Develop and execute strategic growth plans to drive employer adoption, increase enrollment, and maximize long-term partnership value.
• Support marketing and communications efforts, including benefit communication planning, campaign coordination, partner incentives, and development of customized enablement and marketing materials.
• Prepare and present annual stewardship reports and performance insights to demonstrate value, highlight outcomes, and identify opportunities for optimization.
• Collaborate cross-functionally with business development, implementation, product, marketing, IT, and client success teams to ensure alignment and deliver a seamless partner experience.
• Maintain accurate documentation and reporting, tracking partner activity, opportunities, performance metrics, and progress against goals.
• Advocate for partner and client needs, providing actionable feedback to internal teams to enhance processes, strengthen relationships, and improve product offerings.
• Drive partner satisfaction and retention, reinforcing Pets Best as a trusted, long-term strategic partner within the employee benefits channel.

Business Development Executive – National

• Drive net-new business growth by identifying, developing and closing employer group opportunities with employers, brokers and benefit technology platforms to achieve assigned sales quota.
• Build, manage and advance a full-cycle sales pipeline, from prospecting through closed-won deals, ensuring accurate forecasting and CRM discipline.
• Partner closely with the implementation team to facilitate seamless onboarding and product launch for new clients.
• Develop and maintain strong, consultative relationships with brokers and benefit technology platforms to identify growth opportunities, improve sales performance and support long-term account retention.
• Respond to RFPs and inbound inquiries from brokers and prospective clients
• Prepare and deliver internal and external sales presentations, performance updates and activity reports for prospects, brokers and leadership.
• Collaborate with clients to ensure thorough understanding of the Pets Best offering and successfully implement marking, communications and enrollment strategies.
• Represent Pets Best at trade shows, broker meetings, open enrollment events and industry conferences as required to expand brand awareness and generate new opportunities.
• Maintain a strong working knowledge of Pets Best products, pricing, underwriting guidelines, and compliance requirements relevant to the employee benefits market.
• Act as the voice of the customer, gathering feedback and insights to drive continuous improvement across product, processes and partner experience.
• Maintain up to date industry knowledge and understanding of the employee benefits market to effectively position Pets Best in the marketplace.
• Perform other duties and/or special projects as assigned.

Business Development Executive – Regional, East

Business Analyst

• Support and optimize accounting workflows for high‑transaction‑volume premium payments.
• Analyze end‑to‑end payment flows from customer payment through authorization, settlement, fees, refunds, and chargebacks.
• Partner with Accounting to design and maintain scalable cash application and exception‑handling processes.
• Support reconciliation of payment processor settlements to bank activity and D365 subledgers.
• Support accounting processes across multiple legal entities, products, and brands within the MGA structure.
• Ensure proper use of company codes, legal entities, and financial dimensions within D365.
• Serve as the accounting business lead for D365 initiatives supporting high‑volume transactions.
• Translate accounting requirements into D365 functional designs.
• Partner with IT and vendors to support integrations between payment processors and D365.
• Ensure high‑volume payment and settlement processes maintain strong internal controls over financial reporting.
• Identify and mitigate risks related to transaction volume scalability, data integrity across systems, and segregation of duties in payment processing.
• Support improvements to month‑end close processes impacted by premium volume and multi‑entity reconciliations.
• Act as a trusted advisor to Accounting leadership on system scalability, payment risks, and entity structure impacts.
• Mentor junior analysts and promote consistent business analysis standards.

Senior Business Analyst

Full-stack Engineer

• Translate product initiatives into domain-level architecture
• Define when to enhance existing bounded contexts versus introduce new domains
• Apply Domain-Driven Design (DDD) to establish clear service boundaries
• Prevent tight coupling by enforcing proper integration patterns
• Define asynchronous communication patterns using Azure Service Bus and Event Grid
• Design resilient, decoupled services that maintain data integrity in distributed systems
• Establish patterns for state management and eventual consistency
• Guide teams on trade-offs between synchronous APIs and event-based flows
• Design the application layer using our core Azure stack
• Architect how operational systems integrate with the broader data ecosystem
• Define data ownership boundaries between applications and the data platform
• Design integration patterns with Azure Data Factory and Databricks pipelines
• Define API security, versioning, and traffic management standards via APIM
• Produce Domain Design Documents (DDD) and work with Engineering to produce Technical Design Documents (TDD)
• Mentor senior engineers and tech leads on architecture and design patterns
• Review designs for alignment with platform standards
• Collaborate with DevOps to ensure designs are deployable and observable
• Promote security, resilience, and cost-aware design principles

Staff Software Architect

• Translate product initiatives into domain-level architecture
• Define when to enhance existing bounded contexts versus introduce new domains
• Apply Domain-Driven Design (DDD) to establish clear service boundaries
• Define asynchronous communication patterns using Azure Service Bus and Event Grid
• Design resilient, decoupled services that maintain data integrity in distributed systems
• Design the application layer using our core Azure stack: Azure Functions, Azure App Service, Azure Kubernetes Service (AKS), Azure API Management (APIM), Azure Front Door, Azure Key Vault
• Architect how operational systems integrate with the broader data ecosystem
• Define API security, versioning, and traffic management standards via APIM
• Produce Domain Design Documents (DDD) and Technical Design Documents (TDD) and mentor engineers

Staff Software Architect – Advanced

Systems Engineer

• Act as the proxy for the business, translating high-level vision into actionable user stories, epics, and acceptance criteria.
• Manage and prioritize the product backlog to ensure the team is always working on the highest-value features.
• Proactively use AI-driven tools to accelerate the creation of comprehensive user stories, initial mockups, and test plans, ensuring high velocity without sacrificing quality.
• Lead Agile ceremonies including Sprint Planning, Backlog Grooming, and Sprint Reviews.
• Define requirements for data ingestion from third-party partners and map them to our internal data standards.
• Work with architects to define the attributes of our Unified Data Models, ensuring we capture a comprehensive view of the customer and their needs.
• Analyze complex business workflows to identify opportunities for process optimization and service efficiency.
• Collaborate with stakeholders across our global portfolio companies to understand their specific market needs.
• Ensure that the platform is built with modularity and scalability in mind, capable of serving multiple tenants and external partners.

Senior Technical Business Systems Analyst

DevOps Engineer

• Create self-service templates, documentation, and golden paths for teams
• Coach teams on deployment patterns, observability, and cloud-native practices
• Act as a bridge between Software Engineering and Infrastructure teams
• Help teams design systems that are deployable, scalable, and cost-efficient
• Build cost awareness into deployment patterns and architectural standards

Senior DevOps Engineer

Accounting Manager

• Oversees and develops the accounting team, ensuring accurate financial records, regulatory compliance, and process improvements
• Managing reconciliations, audits, and cross-departmental collaboration while driving strategic initiatives
• Personnel management and development of the accounting team, including performance evaluation and coaching
• Reviewing of all accounting entries, bank reconciliations and other general ledger account reconciliations
• Analyzing current accounting practices and processes
• Make recommendations and implementing efficiencies within the team and the business to ensuring integrity of the general ledgers
• Manage external and regulatory reviews, audits and examinations when needed and complete requested materials
• Document policies, procedures, and workflow for assigned areas of responsibility and for other businesses within the Company
• Provide assistance to the planning & analysis function and the tax function on a routine basis
• Performing various ad hoc financial and operational analyses and contributing to department and organization special projects as assigned

Insurance

• Provide exceptional customer care to customers across multiple communication channels like phone, email, text, chat and social, in a timely and efficient manner
• Uses problem-solving skills to solve customer issues, rectify poor experiences, and maintain positive relationships with customers
• Understand company policies to ensure all claims and policies are compliant and/or know when to make an exception
• Answer customer questions and provide insurance and non-insurance related information
• Educate customers on our full product offerings and take the initiative to help them buy additional coverage
• Process new customer enrollments, incoming claims, and ongoing fulfillment tasks in accordance with company policies
• Use ticketing software, back office software, and other digital tools to manage and track performance
• Data entry for the above tasks
• Other duties as assigned