Independence Pet Group

Analyst

• Manage all reconciliation for 401k, plan administration, plan corrections, and plan audits to ensure we are compliant with IRS regulations working with financial advisor and Erisa counsel as needed.
• Contribute to the design, implementation, and ongoing administration of employee wellbeing programs, including physical, mental, and financial wellbeing initiatives
• Coordinate and manage wellbeing program logistics (e.g., wellness challenges, vendor programs, employee resources), including vendor interaction, invoicing support, and program tracking
• Monitor and analyze participation and utilization data for both benefits and wellbeing programs; provide insights and recommendations to improve employee engagement and program effectiveness
• Develop communications plans to ensure benefits and wellbeing programs are well understood, administered equitably and market aligned
• Partner with internal stakeholders (People Experience, Communications, HR Business Partners) to promote benefits and wellbeing initiatives and drive employee engagement
• Contribute to Benefit programs by establishing key metrics, supporting audits, support billing and general troubleshooting
• Support ongoing M&A Integration activities including 401k plan merger and communications
• Support the annual open enrollment program across brands

Senior Benefits Analyst

Product Manager

• Lead the strategic direction of the pet insurance product suite, ensuring alignment with MGA objectives, carrier expectations, and market opportunities.
• Develop and refine underwriting guidelines, appetite statements, rating algorithms, and product structures to support profitable growth.
• Identify unmet customer needs and emerging trends in the pet insurance sector, converting insights into actionable product enhancements and new product concepts.
• Own the end‑to‑end product lifecycle—from ideation and feasibility assessment to development, launch, monitoring, and iterative improvement.
• Lead comprehensive market research, competitive benchmarking, and customer segmentation to identify whitespace opportunities and inform product positioning.
• Monitor competitor pricing, coverage features, distribution strategies, and customer experience to ensure IPG’s offerings remain differentiated and relevant.
• Partner closely with actuarial teams to develop pricing strategies, risk models, and rating structures that balance competitiveness with profitability.
• Collaborate with sales, marketing, and distribution partners to design effective go‑to‑market strategies, product messaging, and launch plans.
• Serve as the internal and external subject matter expert for assigned pet insurance products, providing guidance to underwriting, claims, distribution, and customer service teams.
• Drive innovation across insurance and non‑insurance offerings, including wellness packages, loyalty programs, digital tools, and customer engagement features.
• Ensure all product materials, policy wordings, and rating structures meet regulatory and carrier requirements.

Insurance Product Manager

Technical Product Manager

• Own the end-to-end technical solution for initiatives within the value stream, spanning multiple systems, platforms, and teams.
• Translate business outcomes and product needs into holistic technical solution designs, including architecture patterns, integrations, data flows, and system interactions.
• Partner with Architects to align solutions with enterprise standards, modernization strategies, and target-state architecture.
• Evaluate solution options and clearly articulate technical tradeoffs, risks, and recommendations.
• Collaborate daily with developers and engineering leads to clarify solution intent, unblock delivery, and adjust designs as implementation details emerge.
• Ensure technical requirements are well understood and reflected in epics, features, and user stories with appropriate technical depth.
• Support sprint ceremonies by providing solution context, dependency awareness, and clarification of complex technical scenarios.
• Define and prioritize technical enablers required to deliver solutions (e.g., APIs, integrations, data models, platform capabilities, architectural runway).
• Ensure non-functional requirements (performance, scalability, reliability, security, observability) are explicitly defined and planned.
• Ensure solutions account for upstream and downstream system impacts, including data sourcing, transformations, lineage, and reporting needs.
• Partner with data, platform, and integration teams to ensure solutions are consistent, reusable, and well-documented.
• Validate that solution designs support analytics, operational reporting, and future extensibility.
• Partner with QA to ensure test strategies reflect solution complexity, edge cases, and integration points.
• Collaborate with InfoSec, Compliance, and SRE/DevOps to ensure solutions meet security, regulatory, operational, and audit requirements.

Senior Technical Product Manager

Director

• Lead analytics and reporting continuity across legacy platforms during enterprise migration initiatives.
• Ensure no degradation of business-critical reporting across underwriting, claims, finance, customer operations, and HR.
• Establish transitional data operating models that bridge legacy and modernized platforms.
• Partner with transformation and IT leaders to define cutover analytics readiness criteria and validation frameworks.
• Mitigate data risk associated with system decommissioning, integration gaps, or platform instability.
• Deliver enterprise analytics capabilities serving Finance, IT, People, Risk, and other transversal functions.
• Establish standardized KPI frameworks that align OpCo performance to enterprise financial and operational objectives.
• Build scalable dashboards and executive reporting mechanisms supporting enterprise governance.
• Create cross-OpCo data comparability standards to enable portfolio-level transparency.
• Ensure analytics support regulatory, compliance, and audit requirements.
• Serve as the primary data analytics executive supporting Operating Companies operating on the existing stack.
• Align data capabilities with business needs while ensuring standardization across brands.
• Develop insight frameworks that support pricing, underwriting performance, claims efficiency, and customer retention.
• Partner with OpCo leaders to elevate analytics maturity and self-service capability.
• Act as executive escalation point for data reliability and insight delivery issues.
• Enforce governance standards across legacy and modern environments.
• Ensure consistent definitions for metrics, data lineage, metadata management, and quality controls.
• Partner with architecture, cybersecurity, and compliance teams to maintain regulatory integrity.
• Define transitional AI and model governance frameworks where applicable.
• Establish interoperability guardrails across third-party platforms and vendor ecosystems.
• Lead and scale data analytics teams through subordinate managers and technical leaders.
• Define capability roadmaps aligned to migration milestones and enterprise priorities.
• Own budget planning, investment prioritization, and ROI measurement for transversal analytics initiatives.
• Establish measurable KPIs linking data analytics performance to enterprise financial outcomes.
• Drive a culture of accountability, operational discipline, and executive-level communication.

Director, Data & Analytics

Insurance

• Own the enterprise technical strategy, implementation, operation, and lifecycle of the EIS platform
• Ensure platform availability, performance, resiliency, and security
• Act as the enterprise decision authority for core insurance platform architecture
• Provide leadership oversight and technical direction for core-system delivery supporting new product launches
• Establish and govern testing automation, performance testing, and UAT standards
• Own technical integrations between EIS and various platforms
• Lead system integrators and contract delivery pods

Senior Director – Core Insurance Platform

Manager

• Serve as the central liaison between internal teams (IT, Product, Operations, Compliance, Marketing) and external partners
• Lead partner onboarding, including kickoff meetings, timeline management, and expectation-setting
• Translate technical requirements into clear, business-oriented language for diverse stakeholders
• Manage intake requests, prioritization discussions, and operational readiness reviews
• Drive issue identification, troubleshooting, and resolution by: Investigating and replicating issues
• Documenting findings clearly
• Translating issues into actionable requirements for internal or external teams
• Oversee API, SFTP, and employee benefits integrations, ensuring alignment with business and partner needs
• Maintain an inventory of integrations and ensure ongoing performance, reliability, and optimization
• Validate integrations meet compliance, security, and audit requirements
• Standardize processes, documentation, and communications across partner channels
• Support continuous improvement initiatives, including workflow optimization and change management
• Act as the central coordination point for integration strategy, execution, and stakeholder alignment

Senior Partner Integration Manager

Actuary

• Completes and interprets actuarial analysis, valuations, cost estimates, and modeling using mathematics, statistical programming, and financial theory.
• Assists with the completion of rate filing documents for all states.
• Researches rate filings, as needed.
• Maintains and updates existing models, tools, and other files used for analysis.
• May prepare reserving, forecasting, rate filings, pricing analysis, and experience reports for review.
• Completes ad hoc reporting, as necessary.
• Completes appropriate database work, as necessary.
• Performs other duties and responsibilities as assigned.

Actuarial Analyst

• Own and manage the product backlog for Chameleon, ensuring it is well‑groomed, clearly prioritized, and aligned to business value
• Evaluate and prioritize work based on customer impact, revenue opportunity, retention risk, operational efficiency, and technical health
• Make informed tradeoffs to ensure the team is consistently working on the highest‑value initiatives
• Serve as the primary product point of contact for Engineering, Support, Sales, and other stakeholders
• Partner with Support to understand customer issues, identify patterns, and distinguish defects from feature or workflow gaps
• Partner with Sales and Commercial teams to assess revenue opportunities, customer impact, and market needs
• Write clear requirements, acceptance criteria, and user stories that enable efficient engineering execution
• Identify and remove blockers that impede delivery, collaborating proactively across teams
• Participate in sprint planning, reviews, and retrospectives to continuously improve team effectiveness
• Apply a disciplined, ROI‑driven approach to product investment for a legacy platform
• Balance maintenance, enhancements, and new opportunities to support customer retention, revenue continuity, and operational viability
• Contribute to roadmap planning and lifecycle decisions, ensuring transparency and alignment with company strategy
• Monitor product performance, customer feedback, and operational metrics
• Advocate for improvements that meaningfully reduce friction, improve usability, or unlock commercial value

Security Engineer

• Define and execute the security engineering strategy aligned with organizational goals and regulatory requirements
• Architect and oversee the implementation of secure systems, applications, and infrastructure across cloud and legacy environments
• Lead secure software development practices, including code reviews, threat modeling, and vulnerability remediation
• Oversee identity and access management, encryption, and key management solutions
• Collaborate with product, IT, and DevOps teams to integrate security into CI/CD pipelines and development lifecycles
• Provide security engineering guidance and oversight across all OpCos to ensure consistent standards and practices
• Evaluate and implement security tools and technologies to strengthen engineering capabilities
• Embed operational resilience principles into system design and engineering processes to minimize downtime and ensure continuity
• Partner with risk & compliance teams to ensure compliance with relevant frameworks and standards (e.g., ISO 27001, NIST, OWASP, PCI-DSS)
• Partner with Security Operations to support incident response and post-incident engineering improvements
• Develop and enforce security policies, standards, and secure coding guidelines across the development stack
• Build, mentor, and retain a high-performing security engineering team, including defining roles and career paths
• Promote a culture of security awareness and engineering excellence across the organization
• Contribute to the overall security strategy, risk management framework, and technology roadmap
• Develop metrics, dashboards, and reports for executive leadership on engineering security posture and progress
• Drive measurable improvements in application security, vulnerability closure rates, and secure development adoption

Head of Information Security Engineering

Compliance

• Own and maintain the enterprise-wide information security compliance posture across all operating entities, ensuring alignment with regulatory expectations and internal risk appetite.
• Establish a defensible, evidence-driven control environment capable of withstanding regulatory scrutiny across multiple jurisdictions.
• Serve as the authoritative leader for compliance strategy across MGAs and carrier entities with differing regulatory obligations.
• Design and implement a unified GRC operating model across multiple insurance entities with varying levels of maturity.
• Establish a control-centric framework leveraging NIST 800-53, ISO 27001, SOC 2, and PCI DSS.
• Transition the organization from periodic, interview-based assessments to continuous, evidence-driven compliance measurement.
• Define and operationalize KRIs, control effectiveness metrics, and executive reporting.
• Serve as the central point of accountability for regulatory readiness, including NYDFS, state insurance regulators, and international frameworks where applicable.
• Lead enterprise-wide audit strategy (SOC 2 Type II, ISO 27001, internal audits).
• Interface directly with regulators and external auditors to ensure consistent narratives, defensible controls, and successful audit outcomes.
• Drive enterprise remediation strategies with measurable timelines and executive accountability.
• Build and scale a comprehensive TPRM program across the full vendor lifecycle.
• Establish risk tiering, due diligence, and continuous monitoring aligned with enterprise risk tolerance.
• Integrate TPRM into procurement, legal, and business operations to ensure consistent enforcement.
• Oversee risk acceptance and exception governance frameworks.
• Harmonize fragmented GRC practices across acquired entities into a centralized and scalable function.
• Drive automation strategy leveraging GRC platforms (auditboard, Drata, or equivalent) to enable real-time compliance visibility and evidence collection.
• Embed security, privacy, and identity governance into enterprise-wide control frameworks.
• Advance organizational maturity toward a “Security First” operating model.
• Provide regular reporting to executive leadership and board-level stakeholders (e.g., Audit Committee, Risk Committee).
• Collaborate daily with the Chief Privacy Officer (CPO) and Chief Risk Officer (CRO) organizations to ensure alignment across privacy, enterprise risk management, and information security compliance.
• Translate complex regulatory and technical requirements into business-aligned decision frameworks.
• Influence enterprise investment decisions through quantified risk exposure and control effectiveness.
• Lead a multi-layered global GRC and TPRM organization, including: 4 senior GRC functional leaders, a transversal offshore operations team, a dedicated outsourced delivery pod (India-based) supporting scaled compliance and assessment activities.
• Establish governance models, performance management, and operational rigor across distributed teams.
• Drive talent strategy, succession planning, and capability development aligned to enterprise scale.

Director of Governance, Risk, and Compliance – TPRM

Risk

• Develop, implement, and maintain enterprise data governance policies, standards, and processes
• Lead a small team to ensure data stewardship of data assets
• Establish data classification, retention, access management, and usage policies
• Drive adoption of governance best practices across data domains
• Define and operationalize governance practices specific to Azure Databricks
• Partner with Data Engineering to ensure governance controls are aligned
• Define and maintain data quality rules, metrics, thresholds, and monitoring processes
• Implement proactive measures to ensure accuracy, completeness, and consistency of data
• Lead the adoption and utilization of metadata and cataloging tools
• Ensure visibility into data assets, lineage, ownership, and usage
• Promote data discoverability and literacy across the organization
• Partner with Security, Privacy, and Legal teams to ensure compliance with standards
• Identify gaps in data controls and manage remediation
• Champion data governance as a repeatable practice

Senior Manager, Data Governance

• Develop portfolio P&L strategies on our Product offering suite that are specific to the varying state departments of insurance expectations.
• Analyze product and portfolio P&L performance, opportunities, new product performance metrics and initiative results, to lead to influence changes to the Products or strategies themselves.
• Collaborate across teams to create long-term roadmaps optimizing product, state, and operational goals.
• Prioritize product and pricing opportunities based on strategic alignment and key objectives.
• Serve as the key voice of product to assess impacts of prospective changes and their potential impacts.
• Lead portfolio profitability and growth strategies, such as targeting ideal customer segments, within their assigned domain.
• Contributes to development of company objectives & strategies to achieve goals.
• Support new product development and state-specific launches with Product CoE and Administrators.
• Excels in utilizing experience and instincts to bring intangibles into decision making.
• Seen as subject matter expert of Insurance Portfolio management.
• Build structured data insights from multiple sources to inform strategic decisions.
• Leverage market intelligence tools like S&P Global and Ratefilings.com to shape strategies.
• May manage Product Analyst(s) who support the state strategies and portfolio analysis needs.
• Partners and influences with Actuarial and Underwriting to identify relevant portfolio views, profit opportunities, emerging themes, to improve performance and minimize risk.

Customer Support

• Responds promptly and professionally to inbound calls, online chats, and emails regarding policy coverage and claims.
• Builds rapport with policyholder, by using customer service skills to listen, understand and respond to requests and inquiries.
• Works to retain policyholders who inquire about canceling, by making recommendations for policy changes or coverage enhancements.
• Helps policyholders understand their policy coverage, claims processing and reimbursement process.
• Demonstrates ability to work in a metric environment and meeting performance expectations.
• Maintains understanding of federal and state regulations to include compliance.
• Ability to utilize multiple technical systems effectively and efficiently.
• Perform other duties and/or special projects as assigned.

Customer Care Representative

Technical Program Manager

• Lead and coordinate delivery activities across enterprise data and analytics initiatives, including cloud data platforms, reporting modernization, data integrations, governance enablement, and AI-related capabilities
• Drive integrated planning and execution coordination with business program managers, data leaders, engineering teams, architects, and system integrators
• Lead Agile / SAFe delivery routines, including planning sessions, dependency management, status reviews, RAID management, and execution tracking activities
• Lead integrated roadmap coordination across data engineering, analytics, integrations, infrastructure, security, and business workstreams
• Drive visibility and accountability for program milestones, dependencies, risks, issues, financials, and action items across multiple delivery teams
• Lead coordination with vendors and third-party delivery partners to monitor deliverables, escalate blockers, and ensure execution accountability
• Build and maintain executive-ready delivery dashboards, status reporting, and operational metrics across enterprise data initiatives
• Partner with Enterprise Architecture, Infrastructure, Information Security, and Engineering teams to ensure aligned and predictable delivery outcomes
• Lead operational readiness, release coordination, testing alignment, and deployment planning activities across data and analytics initiatives
• Ensure delivery activities align with TPDO governance standards, reporting requirements, financial controls, and operational processes
• Collaborate closely with business and IDEA leadership to ensure alignment between technology delivery activities and broader enterprise data transformation objectives
• Contribute to continuous improvement of delivery governance, operational cadence, reporting standards, and transformation execution practices

Technology Program Manager – Data & Analytics

• Lead and coordinate delivery activities across enterprise infrastructure, digital workplace, and enterprise platform initiatives, including Microsoft 365, Azure, Teams, SharePoint, Exchange Online, Workday, Dynamics 365, endpoint modernization, identity platforms, and enterprise operational systems
• Drive integrated planning and execution coordination with infrastructure leaders, enterprise application teams, workplace technology teams, enterprise architecture, security, HR technology, finance technology, operations, and third-party delivery partners
• Lead Agile / hybrid enterprise delivery routines, including planning sessions, dependency management, RAID management, status reviews, operational readiness tracking, and execution governance activities
• Lead integrated roadmap coordination across Azure infrastructure, Microsoft 365 services, enterprise applications, networking, identity & access management, endpoint management, security, and operational technology workstreams
• Drive visibility and accountability for program milestones, migration readiness, dependencies, risks, issues, financials, and operational impacts across multiple enterprise technology initiatives
• Lead coordination with vendors, managed service providers, and system integrators to monitor deliverables, resolve blockers, and ensure execution accountability
• Build and maintain executive-ready dashboards, operational reporting, migration metrics, readiness tracking, and delivery status updates across enterprise platform and infrastructure modernization initiatives
• Partner with Enterprise Architecture, Information Security, Infrastructure Operations, Enterprise Applications, Engineering, and Service Delivery teams to ensure aligned and predictable execution outcomes
• Lead operational readiness, cutover planning, migration coordination, environment readiness, deployment governance, and support transition activities
• Ensure delivery activities align with TPDO governance standards, operational processes, compliance requirements, financial controls, and enterprise delivery practices
• Collaborate closely with business and technology leadership to ensure enterprise modernization initiatives support broader transformation objectives and operational needs
• Contribute to continuous improvement of enterprise delivery governance, operational cadence, reporting standards, migration practices, and transformation execution methodologies

Senior Benefits Analyst

Insurance Product Manager

Senior Technical Product Manager

Director, Data & Analytics

Senior Director – Core Insurance Platform

Senior Partner Integration Manager

Actuarial Analyst

Senior Technical Product Manager

Head of Information Security Engineering

Director of Governance, Risk, and Compliance – TPRM

Senior Manager, Data Governance

Product Manager

Customer Care Representative

Technology Program Manager – Data & Analytics

Technology Program Manager – Infrastructure, Digital Workplace