Senior Partner Integration Manager

Independence Pet Group

Senior Partner Integration Manager collaborating with internal teams and external partners. Leading partner onboarding and integration workflows for Pets Best's pet insurance services.

Posted 5/28/2026full-timeRemote • Idaho • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Serve as the central liaison between internal teams (IT, Product, Operations, Compliance, Marketing) and external partners
Lead partner onboarding, including kickoff meetings, timeline management, and expectation-setting
Translate technical requirements into clear, business-oriented language for diverse stakeholders
Manage intake requests, prioritization discussions, and operational readiness reviews
Drive issue identification, troubleshooting, and resolution by: Investigating and replicating issues
Documenting findings clearly
Translating issues into actionable requirements for internal or external teams
Oversee API, SFTP, and employee benefits integrations, ensuring alignment with business and partner needs
Maintain an inventory of integrations and ensure ongoing performance, reliability, and optimization
Validate integrations meet compliance, security, and audit requirements
Standardize processes, documentation, and communications across partner channels
Support continuous improvement initiatives, including workflow optimization and change management
Act as the central coordination point for integration strategy, execution, and stakeholder alignment

Requirements

What you’ll need

5+ years of experience in partner operations, vendor management, business operations, account management, or similar roles
5+ years managing external partner or vendor relationships
Proven ability to act as a bridge between technical and non-technical stakeholders
Experience leading or supporting partner onboarding and integrations coordination (no coding required)
Demonstrated success working in highly cross-functional environments
Strong project management skills, including timelines, deliverables, and stakeholder communication
Hands-on experience with API tools (e.g., Postman)

Benefits

Comp & perks

Comprehensive full medical, dental and vision Insurance
Basic Life Insurance at no cost to the employee
Company paid short-term and long-term disability
12 weeks of 100% paid Parental Leave
Health Savings Account (HSA)
Flexible Spending Accounts (FSA)
Retirement savings plan
Personal Paid Time Off
Paid holidays and company-wide Wellness Day off
Paid time off to volunteer at nonprofit organizations
Pet friendly office environment
Commuter Benefits
Group Pet Insurance
On the job training and skills development
Employee Assistance Program (EAP)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

API managementSFTP integrationsvendor managementbusiness operationspartner onboardingissue identificationtroubleshootingworkflow optimizationchange managementdocumentation

Soft Skills

communicationproject managementstakeholder alignmentcross-functional collaborationexpectation-settingproblem-solvingorganizational skillsleadershipprioritizationanalytical thinking