Staff Support Specialist
Stride, Inc.
Customer Experience Manager
InBody USA
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, California, Colorado, Florida, Idaho, Illinois, Minnesota, North Carolina, Ohio, Oregon, South Carolina, Texas, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $24 - $29 per hour
Job Level
JuniorMid-Level
About the role
- Serve as the primary contact for assigned accounts and ongoing support
- Conduct implementation calls and follow-up Q&A training sessions with customers via phone or zoom (including trade-ins and LB Web basics)
- Organize and maintain Health/Wellness, Key Accounts, and Medical/Academic accounts including goals, policy, and proper documentation
- Ensure current client success and deliver exceptional client customer service on a day-to-day basis
- Create and submit weekly and monthly work-from-home schedules
- Develop new business with existing clients and/or identify potential upselling opportunities to share with the sales team to meet quotas
- Utilize Customer Relationship Management programs to document scheduled and completed activities
- Understand and communicate any campaigns highlighting new products, services, and promotions
- Assist cross-departmentally with customer aging calls, arranging device trade-ins, and other tasks as deemed necessary
- Perform other customer support tasks asked of the sales team to help achieve revenue goal objectives
Requirements
- 2+ years in customer service and/or customer-facing role
- Excellent oral, written, and interpersonal communication skills
- Advanced organizational and time management skills with the ability to prioritize and manage multiple projects and deadlines
- Strong critical thinking, analytical and problem-solving skills
- High level of accuracy, efficiency, and accountability
- Ability to work with others as part of a team, but also be able to self-motivate and work unsupervised
- Proficiency with Microsoft Office or Google Suite
- Type a minimum of 45+ WPM
- Proficiency with CRM Software (Zoho)
- Willingness to learn other software platforms as it pertains to your role
Benefits
- Medical (PPO), dental (PPO), vision (PPO), & life insurance*
- Flexible spending account (FSA) and dependent care account (DCA)*
- 401(k) plan with up to 3% company match*
- Paid vacation and sick leave
- 11 annual paid holidays and paid time off for birthday
- Corporate wellness program, including gym membership reimbursement, monthly onsite chiropractic and acupuncture services, and ergonomic desk set-up
- Discounted pet insurance
- Job-related training reimbursement*
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecustomer-facing roleorganizational skillstime managementcritical thinkinganalytical skillsproblem-solving skillstyping (45+ WPM)CRM softwareupselling
Soft skills
oral communicationwritten communicationinterpersonal communicationself-motivationteamworkaccountabilityefficiencyprioritization
