InBody USA

Customer Support

• Maintain up to date product and service knowledge base
• Create and manage support tickets
• Accurate record keeping and use of customer support software
• Provide exceptional service to external users, excelling in empathy, active listening, and ownership
• Support customers through various means of communication including email, phone, and chat
• Collaborate within your team and cross departmentally to resolve customer inquiries
• Ensure timely and successful resolutions for all customers’ issues and concerns
• Assist with consumer product returns, including refunds
• Create and maintain documents for customer units for repair and return shipments
• Create sales orders, estimates, and invoices for services using the ERP system
• Achieve desired CSAT scores

Customer Service Specialist