InBody USA

Customer Support

• Maintain up to date product and service knowledge base
• Create and manage support tickets
• Accurate record keeping and use of customer support software
• Provide exceptional service to external users, excelling in empathy, active listening, and ownership
• Support customers through various means of communication including email, phone, and chat
• Collaborate within your team and cross departmentally to resolve customer inquiries
• Ensure timely and successful resolutions for all customers’ issues and concerns
• Assist with consumer product returns, including refunds
• Create and maintain documents for customer units for repair and return shipments
• Create sales orders, estimates, and invoices for services using the ERP system
• Achieve desired CSAT scores

Customer Service Specialist

Sales

• Demonstrate, promote, and sell InBody’s professional line of Body Composition Analyzers - Strategically present functionality and key value propositions to prospective customers to meet and exceed quotas.
• Manage inbound and outbound leads via phone, email, and online channels.
• Qualify prospects, understand their needs, and deliver tailored product or solution presentations.
• Conduct in-person meetings and visits to customer sites, wellness facilities, and events.
• Develop and foster relationships - Maintain close communication with existing and prospective clients to close sales and promote customer retention within the medical, academic, and corporate market.
• Execute sales strategies - Adhere to current and updated strategies, KPIs, and policies.
• Collaborate with marketing, clinical, and product teams to align sales strategies across departments.
• Meet and exceed targets - Achieve monthly, quarterly, and annual individual and team goals for new customer acquisition.
• Track progress and results - Record prospect interactions and track goal attainment in the CRM system (Zoho). Log activities, update the pipeline, and forecast sales.
• Research and understand the target market - Stay abreast of health-tech/wellness industry trends, best practices, and InBody’s market opportunities.

Regional Sales Manager, Medical & Academic

• Demonstrate, promote, and sell InBody’s professional line of Body Composition Analyzers - Strategically present functionality and key value propositions to prospective customers to meet and exceed quotas.
• Manage inbound and outbound leads via phone, email, and online channels.
• Qualify prospects, understand their needs, and deliver tailored product or solution presentations.
• Conduct in-person meetings and visits to customer sites, wellness facilities, and events.
• Develop and foster relationships - Maintain close communication with existing and prospective clients to close sales and promote customer retention within the fitness, wellness, and corporate market.
• Execute sales strategies - Adhere to current and updated strategies, KPIs, and policies.
• Collaborate with marketing, clinical, and product teams to align sales strategies across departments.
• Meet and exceed targets - Achieve monthly, quarterly, and annual individual and team goals for new customer acquisition.
• Track progress and results - Record prospect interactions and track goal attainment in the CRM system (Zoho).
• Log activities, update the pipeline, and forecast sales.
• Research and understand the target market - Stay abreast of health-tech/wellness industry trends, best practices, and InBody’s market opportunities.

Regional Sales Manager, Health & Wellness

• Process sales on the backend using information from the CRM to create accurate sales agreements, quotes, and related documentation
• Review sales documents (Purchase Agreements, POs, quotes, sales tax exemption forms, etc.) for accuracy, completeness, and compliance with company policies
• Reproduce approved orders in the ERP system to generate Sales Orders for fulfillment and invoicing
• Identify and flag inconsistencies in sales items, prices, or discounts that do not align with sales policy guidelines
• Invoice delivered orders with correct payment terms, payment type, and supporting documentation
• Verify customer order information to ensure accuracy, including reviewing prior records to prevent duplicates or inconsistencies, and validating supporting documentation for compliance purposes
• Maintain organization, accuracy, and confidentiality when handling sensitive company and customer information, including sales documents and data
• Communicate with sales team regarding incomplete orders or issues to ensure timely and proper processing
• Process returns and other post sales-related orders in ERP according to company policy
• Support resolution of client inquiries related to orders, documentation, or billing
• Perform data entry tasks for sales figures, metrics, and other relevant information
• Perform other duties as assigned by the Finance Manager
• Assisting with shipping arrangements for Logistics for White Glove Services.
• Assisting with on/offboarding process for the HR department for MS account creation/deactivation

Sales Support Specialist

Ecommerce

• Proactively monitor and analyze emerging social media trends (e.g., formats, sounds, viral topics) across platforms like TikTok, Instagram, and YouTube.
• Translate identified trends into actionable content concepts and strategic frameworks that align with our brand identity and marketing goals.
• Serve as the primary liaison between our content team and social media ambassadors/influencers.
• Assist the influencers and E-Commerce team in curating, planning, and occasionally generating original content for our key digital channels.
• Contribute to post-campaign reporting by tracking content performance against identified trends.

Customer Service Specialist

Regional Sales Manager, Medical & Academic

Regional Sales Manager, Health & Wellness

Sales Support Specialist

E-commerce Marketing Intern