InBody USA

Customer Support

• Serve as the primary contact for assigned accounts and ongoing support
• Conduct implementation calls and follow-up Q&A training sessions with customers via phone or zoom (including trade-ins and LB Web basics)
• Organize and maintain Health/Wellness, Key Accounts, and Medical/Academic accounts including goals, policy, and proper documentation
• Ensure current client success and deliver exceptional client customer service on a day-to-day basis
• Create and submit weekly and monthly work-from-home schedules
• Develop new business with existing clients and/or identify potential upselling opportunities to share with the sales team to meet quotas
• Utilize Customer Relationship Management programs to document scheduled and completed activities
• Understand and communicate any campaigns highlighting new products, services, and promotions
• Assist cross-departmentally with customer aging calls, arranging device trade-ins, and other tasks as deemed necessary
• Perform other customer support tasks asked of the sales team to help achieve revenue goal objectives

Customer Experience Manager

Account Executive

• Demonstrate, promote, and sell InBody’s professional line of Body Composition Analyzers - Strategically present functionality and key value propositions to prospective customers to meet and exceed sales quota.
• Develop and foster relationships - Maintain close communications with existing and prospective clients to close sales and promote customer retention.
• Execute sales strategies - Adhere to current and any updated strategies, KPI’s and policies.
• Meet and exceed targets - Achieve monthly, quarterly, and annual individual and team sales quota and goals for new customer acquisition.
• Track progress and results - Record prospect interactions and track goal attainment in CRM system.
• Research and understand target market - Stay abreast of industry trends, best practices, and InBody’s overall market opportunity.

Inside Sales Representative, Health & Wellness

Marketing Operations

• Oversee daily operations of the Creative and Content teams to ensure effective delivery of marketing initiatives
• Serve as lead project manager for marketing campaigns, ensuring timelines, deliverables, and stakeholder expectations are met
• Develop and maintain workflows that improve operational efficiency and visibility across multiple projects and departments
• Facilitate cross-functional communication between marketing, sales, product, and executive teams
• Maintain oversight of brand consistency and ensure all content aligns with organizational goals and target audiences
• Partner with team leads to develop capacity plans and allocate resources appropriately
• Identify and implement process improvements to support scalability and quality of output
• Manage project tracking tools and status documentation across all content and creative initiatives
• Lead regular team meetings, campaign kickoffs, and project post-mortems
• Perform other duties as needed to support the success of the department
• Supervise and support designers, content managers, and external vendors or freelancers
• Provide day-to-day guidance, prioritization support, and workflow clarity to team members
• Conduct regular performance evaluations and implement professional development plans
• Ensure alignment across individuals and departments on priorities and deadlines

Marketing Ops Manager

Inside Sales Representative, Medical – Academic

Sales Development Rep

• Lead Prospecting - Conduct research to identify and target potential customers within the defined market segment. Utilize various channels, including email, phone calls, social media, and networking events, to engage with prospects and generate new leads.
• Qualification and Nurturing - Communicate with leads to understand their needs, pain points, and challenges. Assess their level of interest and qualification to determine their potential as a valuable customer.
• Sales Pipeline Management - Effectively manage and organize leads in the CRM system, ensuring accurate and up-to-date information. Progress leads through the sales funnel, qualifying them for handover to the sales closing team.
• Collaborative Teamwork - Work closely with the sales and marketing teams to align strategies and share valuable insights gathered from interactions with prospects. Contribute to the development of effective sales and marketing campaigns.
• Relationship Building - Build and maintain positive relationships with prospects, understanding their needs and providing relevant information about our offerings.
• Continuous Learning - Stay up to date with industry trends, product knowledge, and competitive landscape to enhance your sales skills and knowledge. Participate in training sessions to improve prospecting and qualifying techniques.
• The ideal candidate is driven to meet sales targets, build network, and grow the business. It is crucial that the candidate thrives in our entrepreneurial company culture where change is constant, growth is immense, and opportunities abound.

Customer Experience Manager

Inside Sales Representative, Health & Wellness

Marketing Ops Manager

Inside Sales Representative, Medical – Academic

Sales Development Representative