InBody USA

Sales Development Rep

• Lead Prospecting - Conduct research to identify and target potential customers within the defined market segment.
• Qualification and Nurturing - Communicate with leads to understand their needs, pain points, and challenges.
• Sales Pipeline Management - Effectively manage and organize leads in the CRM system, ensuring accurate and up-to-date information.
• Collaborative Teamwork - Work closely with the sales and marketing teams to align strategies and share valuable insights gathered from interactions with prospects.
• Relationship Building - Build and maintain positive relationships with prospects, understanding their needs and providing relevant information about our offerings.
• Continuous Learning - Stay up to date with industry trends, product knowledge, and competitive landscape to enhance your sales skills and knowledge.

Sales Development Representative

Ecommerce

• Manage the daily processing, validation, and posting of high-volume marketplace invoices in ERP, Dynamics 365 (D365)
• Lead and execute the department’s weekly invoicing close process to ensure all marketplace and storefront invoices are completed accurately
• Conduct routine audits of Amazon shipments and inventory movements
• File, track, and manage reimbursement claims through marketplace portals to recover lost revenue and maximize profitability
• Coordinate and audit product disbursements related to promotional samples, marketing partnerships, and gifting initiatives
• Maintain marketplace backend configurations, including tax settings, business licensing requirements, and product variant accuracy across third-party platforms
• Analyze marketplace data, including conversion rates, fee fluctuations, and competitor pricing, to identify trends and support strategic decision-making
• Track inventory levels and manage procurement for packaging materials, shipping supplies, product accessories, and office fulfillment items
• Serve as the primary E-Commerce representative for internal requests, including employee purchases and consumer product inquiries
• Process vendor payment requests and maintain detailed tracking of marketing expenditures against approved budgets

E-Commerce Sales Operations Specialist

• Support initiatives to improve advertising efficiency and return on investment (ROI)
• Analyze marketing campaigns and e-commerce performance to identify opportunities for improvement
• Support A/B testing for creatives, landing pages, and product listings
• Organize and maintain marketing data, documentation, and project files
• Help develop and optimize product detail pages (PDPs)
• Support the creation of marketing assets, including images and basic design materials
• Coordinate with external agencies and content creators on marketing initiatives

E-Commerce Marketing Operations Intern

• Manage daily customer inquiries across multiple e-commerce platforms, including Amazon Buyer-Seller Messaging, Walmart, eBay, and other online marketplaces
• Maintain timely responses that meet marketplace service-level agreements and support account health and compliance requirements
• Serve as the primary point of contact for customer inquiries received through alternative channels, ensuring all communications are routed through established support processes
• Review and resolve complex customer issues, including warranty claims, replacement requests, partial refunds, and escalated disputes
• Monitor and respond to public product reviews and customer feedback to protect brand reputation and improve customer satisfaction
• Create and maintain customer education materials, FAQs, macro responses, and product guides to enhance the post-purchase experience and reduce return rates
• Troubleshoot product, application, and connectivity issues while coordinating with Customer Service, Product Management, Quality Control, and other internal teams as needed
• Coordinate product returns, warranty verification, fulfillment investigations, and return inventory tracking
• Develop and maintain standardized operating procedures (SOPs) for E-Commerce customer support processes
• Track recurring customer concerns, product defects, and application issues, and communicate findings to internal stakeholders and global headquarters to support continuous product improvement

E-Commerce Customer Support Specialist

Customer Support

• Maintain up to date product and service knowledge base
• Create and manage support tickets
• Accurate record keeping and use of customer support software
• Provide exceptional service to external users, excelling in empathy, active listening, and ownership
• Support customers through various means of communication including email, phone, and chat
• Collaborate within your team and cross departmentally to resolve customer inquiries
• Ensure timely and successful resolutions for all customer’s issues and concerns
• Assist with consumer product returns, including refunds
• Create and maintain documents for customer units for repair and return shipments
• Create sales orders, estimates, and invoices for services using the ERP system
• Achieve desired CSAT scores

Customer Support Specialist

Project Manager

• Support the operations of clinical studies under the supervision of the Principal Scientist
• Communicate with PIs, study coordinators, and research teams
• Maintain study trackers and action logs for site status, enrollment, data collection, protocol deviations, missing documents, and open issues
• Lead regular site check-ins and follow up on action items
• Track site startup progress, required documents, and training needs
• Prepare clear study updates with current status, risks, blockers, decisions needed, and next steps
• Organize internal clinical documents and maintain version control
• Support occasional site visits for startup, training, troubleshooting, or relationship-building
• Help improve clinical operations workflows, trackers, and reporting processes

Clinical Project Coordinator

Designer

• Concept, design, and deliver promotional content across digital, print, environmental, and dimensional formats including but not limited to campaigns, digital content, sales collateral, trade-show booth graphics, event signage, branded merchandise and swag, and swag packaging.
• Design artwork and graphics for trade-show booths and environmental installations to vendor-provided specs, with full understanding of scale, sightlines, resolution, and large-format production requirements.
• Produce design mockups and in-situ comps that show how an asset will look in its final context whether it’s web placement, print application, booth or event environment, apparel, or physical merchandise.
• Deliver final work that is visually polished, error-free, and on-brand: correct logo usage and clear space, clean alignment, consistent type system, accurate color, and production-ready file specs.
• Prep and release final files for production across both flat and large-format/dimensional output, including bleed, trim, safe area, color profile, resolution, embedded fonts, and packaged links.
• Source and manage vendors across print, large-format, signage, fabrication, promotional products, and apparel, reviewing proofs and physical samples for quality and accuracy.
• Provide creative guidance during project consultation and planning, and stay current on design and category trends to inform the work.
• Develop drafts and final deliverables, while collaborating with adjacent internal departments, third-party vendors to produce assets for marketing, trade shows, and e-commerce.
• Design and organize professional presentation decks for recaps, proposals, and executive reviews.

Senior Creative Designer – Hybrid

• Lead Prospecting – Conduct research to identify and target potential customers within the defined market segment.
• Qualification and Nurturing – Communicate with leads to understand their needs, pain points, and challenges.
• Sales Pipeline Management - Effectively manage and organize leads in the CRM system, ensuring accurate and up-to-date information.
• Collaborative Teamwork – Work closely with the sales and marketing teams to align strategies and share valuable insights gathered from interactions with prospects.
• Relationship Building – Build and maintain positive relationships with prospects, understanding their needs and providing relevant information about our offerings.
• Continuous Learning – Stay up to date with industry trends, product knowledge, and competitive landscape to enhance your sales skills and knowledge.