IMS Legal Strategies

Consultant

• Demonstrate and uphold IMS Core Values: Ownership Thinking, Humble Confidence, Quality & Excellence, Honor the Relationship, and Operate as One
• Develop territory and account strategies to grow relationships with targeted law firms and attorneys across firm sizes and practice areas
• Promote and sell all IMS service lines with confidence and clarity
• Conduct daily field visits to meet face-to-face with current and prospective law firm clients
• Build strong, lasting relationships through relationship-based sales: scheduled in-services, lunch-and-learns, and IMS-initiated or sponsored events
• Tailor presentations and discussions on the unique needs of large law firms, regional firms, and boutique litigation firms that could benefit from IMS services
• Increase awareness and preference for IMS through consistent outreach using phone calls, email, social media, and coordinated marketing campaigns
• Partner with internal teams to initiate and support new matters while ensuring a seamless client experience
• Represent IMS at industry conferences, bar association events, and firm programs to enhance brand visibility and generate new opportunities
• Complete comprehensive training across all IMS departments and service offerings to effectively cross-sell and position the full IMS portfolio
• Develop and implement tactical plans to achieve sales quotas and territory goals
• Execute required outreach and meeting activity with accuracy and consistency
• Conduct in-depth research on firms and litigators to identify opportunities and tailor outreach
• Meet productivity expectations and case initiation targets
• Function as the client’s advocate while collaborating with internal teams to meet case and project needs

Solution Consultant

Manager

• Manage consumer survey research projects, design surveys and experiments, program surveys and check programs, collect data, analyze data, write and proofread reports, and communicate with clients.
• Ensure projects are completed on time and within budget, coordinate the work of other staff on assigned projects.
• Provide clear recommendations and opinions based on data analysis.

Senior Research Manager

Business Operations

• Maintain accurate data within Dynamics CRM system, including updating opportunity details, requesting Engagement Agreements, closing engagements, and updating billing details
• Assist with case opening tasks such as adding projects to the timekeeping system and creating project folders on server
• Provide meeting support, including overseeing agendas, tracking meeting to-do lists, and coordinating follow-up tasks
• Act as a liaison and influencer between all service lines and within shared services
• Monitor emails and requests from the shared inbox and actively solve immediate needs for consultants and other key stakeholders
• Participate and collaborate in special company and/or division-wide projects; occasionally lead projects
• Assist with, support, and update training materials as needed
• Influence and support system and process adoption throughout IMS
• Lead and represent vendor contract management functions; develop and implement standard operating procedures
• Manage entire vendor lifecycle, including selection, onboarding, performance monitoring, and offboarding
• Participate in vendor selection and evaluation, review proposals, facilitate onboarding
• Negotiate contract terms, pricing, and service level agreements and manage vendor contracts for compliance
• Establish vendor relationships; monitor performance and resolve disputes or escalations
• Track contract milestones, licenses, renewals, amendments, and expirations
• Identify and mitigate risks associated with vendor relationships
• Manage budgets by optimizing vendor costs and finding opportunities for cost savings
• Collaborate cross-functionally with finance, legal, and other departments to ensure contract alignment
• Conduct regular contract audits and analyze vendor performance data
• Communicate contract terms, obligations, and changes to relevant stakeholders
• Maintain accurate records of contracts, correspondence, and vendor documentation within approved systems
• Ensure compliance with regulatory requirements, ethical standards, and internal controls throughout the contract lifecycle
• Liaison with M&A team through due diligence, integration planning, integration execution, and benefit validation and integration activities related to vendor contract management

Business Operations Analyst – Vendor Contract Management

Billing Specialist

• Prepare and issue accurate invoices for professional services rendered
• Monitor and track billing schedules to ensure timely invoicing
• Reconcile billing discrepancies and address client inquiries timely and professionally
• Maintain up-to-date and accurate records of billing activities
• Coachable and adept to change
• Collaborate with finance and client service teams to enhance billing processes
• Ensure compliance with legal regulations and company policies
• Maintain accurate and organized daily records with high attention to detail
• Critical thinking to interpret and apply complex billing instructions
• Generate detailed financial reports to support decision-making
• Serve as a subject matter expert and resource for all coding and billing processes

Accounts Receivable

• The Accounts Receivable Associate plays a key role in supporting the company’s cash flow and credit risk management by conducting daily collection activities
• Responsibilities include reaching out to customers via telephone and email to follow up on outstanding balances, resolve invoice or account-related inquiries, and ensure timely payment
• This position is responsible for issuing account statements and collection notices, resending or clarifying invoices, and investigating billing discrepancies or disputes to facilitate prompt resolution
• This position is responsible for managing accounts receivable and collections while ensuring adherence to the contract terms and conditions