iHerb, LLC

Technical Program Manager

• Build a trusted relationship with Business Team leadership, IT leadership, and project stakeholders.
• Manage all SAP workstream deliverables.
• Perform expert project management for SAP technology and processes.
• Develop and maintain project plans, identify and manage risks, and coordinate with technical teams.
• Participate in requirements gathering and design sessions and proactively follow up on outcomes.
• Monitor and report on project progress utilizing standard project management tools.

Senior Technical Program Manager

Director

• Develop and execute strategies related to product, pricing, promotions, negotiations, and vendor relations
• Drive category growth and profitability through strategic decisions
• Manage and develop Merchants as part of a cohesive team
• Negotiate with vendors to secure pricing and promotional budgets
• Oversee category metrics (KPIs) to drive performance

Director, Merchandising

Customer Success Manager

• Serve as the end-to-end owner for assigned CRM channels (e.g., direct mail/postcard, SMS/WhatsApp, push, or opt-in programs).
• Define the strategy, roadmap, and KPIs for each program, aligned with iHerb’s customer lifecycle and retention goals.
• Manage campaign planning and execution across owned channels, ensuring accurate targeting, personalization, testing, and delivery.
• Develop segmentation, audience rules, and message frameworks to improve relevance and performance.
• Oversee creative development and review processes for all campaigns and customer touchpoints.
• Define key metrics and reporting for assigned channels: opt-in rates, delivery rates, engagement (CTR, open, click), conversion, and revenue contribution.

Manager, CRM Programs

Marketing Analyst

• Analyze performance of CRM campaigns and lifecycle programs to identify drivers of engagement, conversion, and retention.
• Conduct deep dives into customer segments, behavior patterns, and opt-in journeys to uncover opportunities for optimization.
• Translate findings into actionable recommendations and present findings clearly and persuasively through dashboards, visualizations, and presentations.
• Own the customer cohort model, and forecasting retention rates and repeat customer spending as part of the overall annual company budget process.
• Work with product, data, and marketing operations to ensure accurate data pipelines and tagging for campaign tracking.

Marketing Analyst, CRM/Retention

• Lead all aspects of the Order-to-Cash (OTC) and Transportation Management (TM) domains
• Ensure delivery excellence beyond SAP boundaries
• Act as the primary bridge between onshore/offshore SI teams, internal SAP and non-SAP teams, and business stakeholders
• Oversee transport governance and ensure compliance with design standards

SAP OTC/TM Manager

Business Analyst

• Analyze key commercial and operational metrics across selection, pricing, promotions, and market performance.
• Develop reports and dashboards that track regional KPIs (sales, margin, customer acquisition, engagement, and retention).
• Partner with internal stakeholders to uncover insights that influence strategic and tactical decisions.
• Perform competitive and profitability analyses to support data-informed pricing and product mix decisions.
• Collaborate with Merchandising and Marketing teams to identify growth opportunities and optimize the MENA assortment.
• Monitor the performance of localized pricing and promotional activities.
• Translate analytical findings into executable plans; coordinate with cross-functional teams to implement changes in pricing, selection, or marketing.
• Track results of implemented initiatives and provide impact assessments and feedback loops.
• Serve as a regional data and insights partner to teams in our Chief Revenue Office, Finance, and Supply Chain.
• Collaborate with global analytics and BI teams to ensure data accuracy, consistency, and alignment with corporate metrics.
• Prepare materials and presentations for leadership reviews, business updates, and strategy sessions.
• Support regional financial forecast and planning processes in coordination with Finance.
• Perform variance analyses of financial trends, forecasts, and actual results.
• Monitor monthly revenue and expenses versus budget and communicate key variances to leadership.
• Assist in improving and automating financial reporting processes (e.g., Adaptive) to enhance accuracy and timeliness.

Ecommerce

• This position is responsible for evaluating, curating, promoting, and growing the brands/products in their assigned category and cultivating strong vendor partnerships that result in mutually beneficial opportunities to grow both revenue and profit.
• In addition, the Regional Senior Buyer position sources new suppliers and manages assortment relevant to category, trend, and team objectives.
• This role is the third step in the progression of the Merchandising team's buying structure, and is responsible for making merchandising decisions for large volume accounts.
• This role will focus on assortment and product strategy that is complementary to the iHerb overall Global strategy, while expanding the catalog with brands and products that are the most relevant in their assigned market.
• Identifying and onboarding regional brands, along with unlocking logistical methods to allow regional sourcing of Global brands to reduce lead time, save expense, and substitute locally approved products will be the key focus.

Senior Ecommerce Vendor Manager

Human Resources

• Partners closely with SVP, US and Global HR leadership team and HR Business Partners to optimize HR operations processes and programs.
• Provides support to HR Business Partners to ensure alignment and bridge duties for all locations.
• Provides leadership to and direct supervision of the HR operations team through effective coaching and performance management.
• Oversees HR legal compliance in partnership with SVP and iHerb legal department.
• Partners with legal team to assist in responding on company’s behalf on agency related claims for federal and state agencies such as EEOC/DFEH.
• Conducts investigations on team member related issues, including complaints of discrimination, sexual harassment and other work-related issues; recommends appropriate resolution of complaints, monitors results, writes summary reports, makes discipline recommendations in partnership with the management team.
• Provides advice, interpretation on company policies and procedures, and coordinates the resolution of specific policy-related and procedural problems and inquiries.
• Acts as a coach to management on team member performance, employee relations issues and other team member management programs.
• Oversees the absence management leave programs and processes to ensure compliance with company policy as well as state and federal regulations (FMLA, PDL, CFRA, ADA, USERRA), and for accommodation processes.
• Lead change through process mapping, continuous improvement and communication planning.
• Develops, recommends and implements HR policies and procedures, oversees and maintains team member handbooks for US, Out of State, Global locations.
• Provides support to the SVP for US and Global HR deliverables and projects as required.
• Manages the design, development, and delivery of management and team member focused programs.
• Seek, identify, and share HR best practices throughout the HR organization, implement appropriate business processes and internal controls.
• Support with a variety of HR related initiatives including but not limited to cultural innovations, flexible work schedules, telecommuting, work from home program resulting from work environment changes.
• Supports company performance management from a process and system aspect.
• Oversees the off-boarding process by ensuring termination documentation is prepared, coordinating final pay with the Payroll department, conducting termination meetings and notifying appropriate personnel.
• Maintains confidentiality with sensitive information, documents, e-mails and in handling team member relations issues, inquiries, complaints, leaves of absences.
• May provide guidance regarding Corporate training and conduct HR related training.

Director of Human Resources

Full-stack Engineer

• Design, implement and test software components based on SOLID principles
• Follow secure programming and web application security best practices
• Maintain high standards of software quality within the team by establishing good practices and habits
• Provide regular updates on projects and team performance
• Identify and encourage areas for growth and improvement within the team
• Assist in the collection and documentation of user's requirements, development of user stories, estimates and work plans
• Participate in peer code reviews, providing comments and suggestions
• Collaborate with other software developers, product managers and technical leads to plan, design, develop, test, and maintain business applications
• Analyze and resolve technical and application problems
• Regular practice of CI/CD
• Support, maintain and document software functionality
• Research and evaluate a variety of software products
• Other duties and responsibilities may be added as necessary or desirable

Software Development Engineer II

• Serve as a cross-functional partner between Enterprise IT Operations and business units to scope, design, and deliver AI-driven solutions
• Design and test AI-powered bots and workflow automations (ticket triage, endpoint automation, user self-service)
• Support prompt engineering, tool configuration, and data validation for Gen AI tools
• Assist with implementing and evaluating Ambient AI systems that monitor IT environments or trigger proactive responses
• Identify automation opportunities by analyzing and documenting processes and assessing feasibility for Gen AI integration
• Direct meetings, interviews, and workshops to gather requirements and design solutions
• Document process workflows, create technical designs, release notes, and other project documentation to support development, security, operations, and maintenance
• Collaborate with business stakeholders, agile team members, and project managers to ensure timely delivery of project deliverables
• Proactively identify, communicate, and resolve issues and risks that impede project execution
• Create how-to guides and internal documentation and run internal demos or training sessions for non-technical users
• Be available to work after hours and provide support for a 24/7 operation

AI Business Analyst II

• Lead and manage the SAP development team, ensuring delivery of high-quality, robust solutions that support business objectives and drive operational excellence.
• Maintain and evolve SAP CoE code/config reviews, development, integration, and testing guidelines.
• Ensure documentation completeness for all technical objects and testing artifacts.
• Provide governance oversight for vendor or AMS-delivered developments.
• Define, implement, and enforce Center of Excellence (CoE) standards and best practices for SAP development.
• Conduct and manage regular code and configuration reviews to ensure high quality and compliance with standards.
• Drive innovation by exploring and implementing AI solutions that enhance business and technical SAP processes.
• Partner with technical teams to evaluate and deploy AI/ML capabilities in SAP and identify automation opportunities.
• Lead, mentor, and develop a team of SAP technical professionals; manage team performance and set clear goals.
• Oversee all SAP development activities including ABAP programming, custom enhancements, and system modifications.
• Manage technical designs, estimations, delivery timelines, and SAP transports (creation, sequencing, migration) ensuring proper dependency management and post-migration validation.
• Lead SAP integration efforts using CPI, BTP, and related middleware tools; oversee integration architecture, design, implementation, and support.
• Develop and oversee comprehensive testing strategies including unit, integration, regression, and UAT; ensure test plans and scripts are created and executed.
• Serve as primary point of contact for SAP development matters; collaborate with project managers, architects, and functional teams; communicate progress, risks, and issues.
• Consistently seek opportunities to improve and simplify support processes; drive automation to increase efficiency and optimize operational costs.

SAP Development Manager

Bilingual

• Support in managing of projects from design through implementation that support growth and operational improvements for the company.
• Identify, drive and develop best practices, efficiencies, and process workflows.
• Perform day-to-day management of operation activities; prioritize, resolve issues and discrepancies as they surface.
• Collaborate with applicable stakeholders including Inventory Planning, Marketing, Warehouse Operations, and Engineering.
• Manage and execute multiple time-sensitive projects to meet business objectives; liaise with management on defining project scope, goals, deliverables and executing as needed.
• Support in identifying resource requirements and schedule project activities.
• Ensure that projects/tasks meet deadlines and escalate issues which may impact successful implementation/execution.
• Conduct data collection and analysis and perform reporting for projects and KPIs.
• Actively identify and scope new opportunities to improve customer service and business processes.
• Present information to people at multiple levels in and outside of iHerb.
• Perform other duties as assigned.
• Working hours between 5:30AM EST-1:30PM EST.

3PL Logistics Specialist, Arabic Speaker

Security Engineer

• Lead global information security program with emphasis on Governance, Risk, and Compliance (GRC), Data Governance, and Application/Product Security
• Drive strategy, execution, and oversight of enterprise-wide security initiatives to protect customer trust and sensitive data
• Develop a vision and multi-year strategy for governance and risk management with measurable goals and metrics
• Design, develop, coordinate, and document the secure operation of information systems and enterprise-wide data protection best practices
• Ensure application/product security practices align with industry standards, regulations, and compliance frameworks and maintain necessary certifications
• Oversee implementation of advanced security monitoring and analysis tools to detect and respond to security incidents and vulnerabilities
• Evaluate the security posture of third-party cloud providers and vendors and implement strategies to manage and mitigate associated risks
• Build, mentor, and lead security engineering, product security, cloud security, and GRC teams; foster a collaborative and innovative environment
• Oversee penetration testing, vulnerability management, and remediation processes for applications and APIs
• Partner with engineering teams to embed security into SDLC and CI/CD pipelines and champion DevSecOps practices
• Act as a trusted advisor to executive leadership and the board on emerging security threats and business risks
• Foster a security-first culture across the enterprise through training and awareness programs