iHerb, LLC

Data Analyst

• Monitor and analyze master data, key data, and master relationship data within the organization
• Implement policies and procedures for the day-to-day operational and administrative management of system data
• Add value by understanding how Master Data is used in business processes and ensure that the Master Data is accurate, complete and transaction ready
• Coordinate and execute Master Data creation and maintenance
• Provide governance services in support of master data management
• Recommend and execute continuous improvement of master data management processes
• Drive global master data integrity and compliance with policies and procedures by working with cross functional partners
• Provide data expertise and guideline knowledge on downstream impacts of inaccurate data
• Provide master data conflicts/problem resolution support and education
• Support standardized data design, naming, consistent data definitions and usage
• Monitor/audit master data and remediate issues to maintain defined levels of quality
• Provide analytical support to other departments as necessary

Master Data Analyst II

Operations

• Manage ocean freight forwarding, import customs clearance, and domestic trucking activities under the Ocean and Trucking Logistics Sr. Manager’s guidance.
• Coordinate daily transportation services for domestic and international shipments.
• Support Global Logistics Ocean and Trucking Logistics Sr. Manager in managing activities with ocean freight forwarders, customs brokers, trucking companies, ground operations, warehouse operations, and Global Freight Forwarding Specialists.
• Create and maintain a strong network and relationship with freight forwarders, customs brokers, and trucking companies for assigned trade lane(s).
• Schedule and monitor transportation-related activities, including ocean bookings, vessel schedules, and domestic pickups/deliveries daily.
• Continuously look for opportunities that will contribute to the enhancement of Global Logistics.
• Ensure all import documents are passed on to the customs broker in a timely manner.
• Work with various internal and external parties while managing international export schedules.
• Ensure correct, on-time, undamaged, and low-cost shipping requirements are met for inbound and outbound shipments.
• Maintain adequate driver coverage when required for weekdays, weekends, and holidays.
• Report any discrepancies and delays while working with various freight forwarders, freight brokers, and trucking companies to ensure on-time arrival.
• Keep a record of trucking companies KPI.
• Develop and maintain reliable carriers for timely performance.
• Maintain knowledge of freight forwarding and domestic trucking regulations.
• Suggest and implement corrective actions accordingly as issues arise.
• Prepare accurate shipping reports for upper management daily.
• Identify opportunities to enhance Ocean and Trucking Logistics practices and implement consistent processes across the organization.
• Perform other tasks and projects as assigned by the Ocean and Trucking Logistics Sr. Manager.
• Assist in researching new lanes/routes for global expansion.
• Assist in researching new carriers, forwarders, truckers.

Junior Operations Specialist

Financial Planning and Analysis

• Lead all aspects of the Record-To-Report (RTR) domain within the SAP S/4HANA landscape.
• Take full ownership of the functional and technical delivery from design through deployment.
• Proactively engage with SI partners and business users to clarify requirements, identify risks, and resolve issues before they escalate.
• Lead end-to-end System Integration Testing (SIT) and ensure clear accountability of SI team members.
• Provide ongoing direction to internal and external teams, ensuring project progress and proper documentation.
• Establish and enforce strong quality gates and implement structured code review processes.
• Develop and oversee comprehensive project plans, including resource allocation, risk management, and delivery milestones.
• Serve as the key liaison between SI partners, business stakeholders, and internal IT teams.

Senior Manager, Enterprise Applications – Finance Systems, SAP CoE

Data Engineer

• Designs and builds scalable data extracts, integrations, transformations, and data models.
• Ensures successful deployment and provisioning of data solutions across required environments.
• Designs and implements data architectures and applications that enable speed, quality, and operational efficiency.
• Interacts with cross-functional stakeholders to gather and define requirements and translate them into technical designs.
• Develops deep familiarity with enterprise datasets, builds domain knowledge, and advances data quality.
• Reviews requirements, identifies gaps, and drives resolution with stakeholders.
• Identifies and recommends continuous improvement opportunities, ensuring integrations are automated, governed, and observable.
• Serves as a key team member in designing and deploying a ground-up cloud data platform and pipeline.
• Partners with data scientists to design, build, and maintain reproducible machine-learning pipelines.
• Implements CI/CD for data and ML workflows.
• Builds and maintains production-grade ML infrastructure such as feature stores, model registries, and data versioning.
• Ensures ML models follow best-practice governance, including automated model performance monitoring and alerting.
• Designs scalable data pipelines optimized for ML workloads.
• Establishes MLOps standards, coding practices, and automation patterns that scale across teams.

Senior Data Engineer

Solutions Engineer

• Collaborate with Business leaders and Stakeholders to understand organizational goals and translate them into technology strategies.
• Develop and maintain the enterprise application architecture roadmap, ensuring alignment with business needs and industry best practices.
• Lead end to end design and integration of comprehensive business solutions across ERP (SAP), SCM, Finance, and other enterprise applications.
• Ensure solutions are scalable, reliable, and meet performance requirements while addressing compliance and security standards.
• Oversee the evaluation, selection, and implementation of new technologies and tools to enhance business capabilities.
• Establish integration strategies and frameworks for seamless connectivity between ERP and other Enterprise Systems.
• Ensure data consistency and process harmonization across applications to support a unified business strategy.
• Serve as the primary point of contact on end to end Business Solutions between Business and IT teams, facilitating collaboration and effective communication.
• Provide thought leadership and technical expertise to drive innovation and continuous improvement.
• Define and enforce architecture standards, best practices, and governance models for enterprise solutions.
• Conduct regular audits and reviews to ensure compliance with architectural principles and technology policies.
• Guide cross-functional teams in solution design, development, and deployment efforts.
• Mentor junior architects and technical staff, fostering a culture of learning and innovation.
• Lead troubleshooting efforts for complex issues, ensuring minimal disruption to business operations.
• Develop proactive measures and contingency plans to mitigate risks associated with enterprise solutions.
• Ensure ROI (Return on Investment) is clearly defined and account for cross-functional dependencies.
• Lead program steering committee meetings comprised of Director/Sr Director/VP/C-Suite stakeholders.
• Functional/domain experience and/or exposure to some of the following: OMS, B2B, Transportation Management (TM), Procurement (P2P), Tax, Currency, Rebate/Scanback, Payment, WMS, demand forecasting/planning and similar.
• Collaborate with iHerb’s TMO (Transformation Management Office) to define enterprise architecture standards, systems integration patterns and adherence across all iHerb enterprise systems.

SAP Enterprise Business Solutions Architect

Director

• Develop and execute a company-wide personalization strategy to maximize customer engagement, retention, and revenue.
• Lead and develop a high-performing team of marketing professionals responsible for personalization and retention initiatives.
• Provide coaching, mentorship, and professional development to direct reports to foster innovation and growth.
• Define KPIs for personalization success, including revenue per customer, AOV, order frequency, conversion, and engagement lift.
• Establish clear goals and performance standards to ensure alignment with organizational priorities and cross-functional objectives.
• Partner cross-functionally with Marketing, Product, BI, and Engineering to design and implement a scalable personalization engine.
• Lead the design and implementation of a real-time personalization platform that delivers the right message, offer, and content to the right customer at the right time.
• Leverage generative AI, machine learning models, and predictive analytics to power customer segmentation, product recommendations, and lifecycle triggers.
• Build and manage a library of thousands of dynamic offers and messages, optimized through continuous testing and reinforcement learning.
• Collaborate with Data Science to develop customer propensity models and “next best action” algorithms.
• Redefine the customer journey by embedding personalization into every channel—site, app, email, push, and loyalty program.
• Partner with Creative and CRM teams to scale personalized content generation using AI tools and templates.
• Design and launch a next-generation personalized rewards and loyalty ecosystem, surpassing traditional programs in perceived and delivered value.
• Establish a robust experimentation framework (A/B and multivariate testing) to continuously improve personalization performance.
• Build real-time dashboards with the BI team to measure personalization impact on conversion, retention, and customer value.
• Partner with analytics and finance teams to quantify ROI and optimize investment in personalization initiatives.

Director, Personalization – Retention

Full-stack Engineer

• Design, implement and test software components based on SOLID principles
• Follow secure programming and web application security best practices
• Maintain high standards of software quality within the team by establishing good practices and habits.
• Provide regular updates on projects and team performance
• Identify and encourage areas for growth and improvement within the team.
• Assist in the collection and documentation of user's requirements, development of user stories, estimates and work plans.
• Participate in peer code reviews, providing comments and suggestions
• Collaborate with other software developers, product managers and technical leads to plan, design, develop, test, and maintain business applications.
• Analyze and resolve technical and application problems.
• Regular practice of CI/CD
• Support, maintain and document software functionality
• Research and evaluate a variety of software products

Software Development Engineer II

• Manage the planning, development, and deployment of supply chain projects.
• Lead supply chain planning efforts, including capacity modeling, network modeling, and capital budgeting.
• Identify capacity impacts to distribution centers associated with varying parameters within the supply chain, ensuring alignment with global inventory placement.
• Assist with transportation optimization initiatives and analyze cost reductions through process improvements.
• Oversee and assist with the design of distribution facilities, including new facilities, facility retrofits, conveyor changes, and other material handling equipment changes.
• Maintain relationships with key automation/material handling vendors.
• Identify and implement design changes that will improve efficiencies, capacity & throughput.
• Design and recommend department layouts and product flows in the distribution center, incorporating sustainability and energy-efficiency goals.
• Develop preferred methods/standard operating procedures for the warehouse in conjunction with operational support.
• Implement and support a labor management program and software configuration.
• Develop and maintain multi-variable labor standards utilizing modern WMS (Warehouse Management System) data.
• Troubleshoot Labor Management System and interface issues (as needed).
• Lead the engineering team to identify, define, and implement process improvement opportunities.
• Introduce and adapt improvement methodologies as appropriate to drive change (ex., Lean or Six Sigma).
• Address all aspects of change, including people, processes, systems, and equipment.
• Manage direct reports, systems, and projects to achieve unit goals in accordance with company policies and practices.
• Create an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance, and maintaining open communication.
• Guides others in resolving complex issues in own specialized area and solves complex problems with implication on cross-functional business processes and outcomes.
• Serves as an expert within own discipline.

Operational Excellence Manager

Product Designer

• Define and drive the long-term UX vision and strategy for iHerb’s web and mobile platforms.
• Oversee the end-to end user experience on our global website for all platforms (desktop, mobile web and app)
• Build, mentor, and inspire a team of UX designers, researchers, and design managers.
• Advocate for design thinking and human-centered design practices across the organization.
• Help to build a strong design culture within the organization.
• Get hands-on with projects when necessary to drive projects forward.
• Partner closely with Product Management, Engineering, CX and Marketing to align on goals, priorities, and execution.
• Translate business objectives into customer-centric design solutions that drive growth and retention.
• Establish and maintain scalable design systems, ensuring consistency across platforms.
• Oversee adoption of design software, tools, and workflows to maximize team efficiency and collaboration.
• Use research, data, and insights to inform design decisions and continuously improve usability.
• Stay ahead of industry trends, tools, and best practices to evolve iHerb’s design capabilities.
• Champion accessibility and inclusivity, ensuring products are usable by customers worldwide.