iHerb, LLC

Analyst

• Drive hands-on maintenance, optimization, and day-to-day support of HR related systems focusing on Workday.
• Manage the HR Systems Servicedesk ticket queue and triage incoming tickets.
• Provide support for team members by researching and resolving system issues.
• Participate in testing new system functionalities, support end-user training, and vendor release activities.
• Maintain documentation for work instructions and process flows.
• Design, build, and maintain Workday reports and dashboards.

HRIS Analyst

Full-stack Engineer

• Build and ship catalog features end-to-end: API design, business logic, data models, and React UI.
• Use AI-driven SDLC tooling such as Claude Code as a core part of your daily workflow
• Participate in the catalog modernization effort, working on the new stack in parallel with the existing platform
• Write and maintain automated tests
• Review pull requests, maintain code standards, and contribute improvements to the shared golden path
• Collaborate with product and design to refine specs before and during implementation
• Instrument services with logging, metrics, and alerts

Senior Software Engineer II – Catalog

• Lead the build of GenAI-powered product experiences and shared AI platform infrastructure
• Design, build, and operate production AI features
• Build shared AI platform layer including retrieval infrastructure and eval frameworks
• Write LLM applications and integrations with marketing platforms and BI tools
• Evaluate model and feature quality using structured eval frameworks
• Use AI-driven SDLC tooling for AI and non-AI code
• Coordinate with the Personalization team
• Document AI system design decisions and operational lessons
• Own the observability of AI systems built including latency, cost, quality drift, and error rates

Senior Software Engineer II – AI

• Define and own catalog platform architecture
• Lead catalog modernization effort by coordinating with Catalog EM and partners
• Write production code and build proofs of concept
• Set and enforce technical standards and drive code reviews
• Identify and resolve technical dependencies with engineering teams
• Contribute catalog-specific patterns to iHerb's shared AI-driven SDLC golden path
• Drive cross-cutting technical decisions and mentor senior engineers
• Represent engineering in cross-functional conversations
• Feed architectural decisions into shared knowledge base

Principal Engineer – Catalog

• Define and own the mobile platform architecture: platform choices, app structure, shared component strategy, and native versus cross-platform patterns.
• Lead the technical scoping and execution of the mobile modernization effort, coordinating with the Mobile EM and cross-functional partners.
• Hands-on contributor: write production mobile code, build proofs of concept, and validate architecture through working software.
• Set and enforce technical standards for the Mobile team; drive code reviews and architecture reviews.
• Evaluate and decide on cross-platform frameworks where appropriate, based on engineering tradeoffs and long-term maintainability.
• Contribute mobile-specific patterns and lessons into iHerb's shared AI-driven SDLC golden path.
• Drive the hardest cross-cutting technical decisions across multiple teams and shared platform services.
• Establish and evolve iHerb's AI-driven SDLC golden path: shared standards, Claude Code skills, guardrails, and automation patterns.
• Lead complex multi-team technical efforts by coordinating architecture reviews, aligning peer Principals and EMs, and resolving competing approaches.
• Mentor and raise the technical bar across the engineering organization through code review, architecture review, and direct coaching of senior engineers.
• Represent engineering in cross-functional conversations with product, data science, security, and infrastructure.
• Feed architectural decisions into the shared knowledge base so institutional knowledge compounds across the organization.

Principal Engineer – Mobile

AI Engineer

• Define and own the AI platform architecture: retrieval infrastructure, model lifecycle, evals framework, guardrails, and GenAI product feature design.
• Lead the build of the shared AI platform layer consumed by all AI product features and reusable by internal business teams.
• Hands-on contributor: build production AI systems, write proofs of concept, and validate architecture through working software.
• Set and enforce technical standards for the AI Platform team; drive architecture reviews and model quality reviews.
• Coordinate with the Personalization team to define clear boundaries between the GenAI product layer and existing ML personalization infrastructure.
• Contribute AI platform-specific patterns and lessons into iHerb's shared AI-driven SDLC golden path.
• Drive the hardest cross-cutting technical decisions across multiple teams and shared platform services.
• Establish and evolve iHerb's AI-driven SDLC golden path: shared standards, Claude Code skills, guardrails, and automation patterns.
• Lead complex multi-team technical efforts by coordinating architecture reviews, aligning peer Principals and EMs, and resolving competing approaches.
• Mentor and raise the technical bar across the engineering organization through code review, architecture review, and direct coaching of senior engineers.
• Represent engineering in cross-functional conversations with product, data science, security, and infrastructure.
• Feed architectural decisions into the shared knowledge base so institutional knowledge compounds across the organization.

Principal Engineer – AI Platform

Software Engineer

• Own sprint planning, delivery commitments, and retrospectives for the Catalog team
• Carry an active IC load: writing, reviewing, and shipping full-stack production code weekly using AI-assisted tooling
• Partner with the Principal Engineer, Catalog on architectural direction and the platform roadmap
• Hire and onboard engineers; enforce a high AI-native bar in interviews
• Drive collaboration with product managers and design without waiting for top-down coordination
• Contribute improvements back to the shared AI-driven SDLC golden path and skills library

Engineering Manager

Product Manager

• Lead the global digital shopping discovery experience across desktop web, mobile web, and native apps.
• Own the strategy, roadmap execution, experimentation, and cross-functional delivery for core discovery surfaces.
• Define and drive the global product vision, strategy, and roadmap for store discovery experiences.
• Build differentiated discovery experiences that improve product findability, browsing engagement, conversion, and customer retention.
• Develop customer-centric strategies tailored for both new and returning users across the full discovery journey.
• Identify emerging trends in AI-powered search, personalization, recommendation engines, and competitive discovery experiences.
• Own the global homepage experience as the primary brand and discovery entry point.
• Drive strategy for content layout, personalization, promotional placement, featured categories, localization, and curated product surfaces.
• Optimize for engagement, new user acquisition, and returning customer activation across all devices.
• Own the end-to-end search frontend product experience and drive AI/ML powered search improvements.
• Own PLP experiences across category pages, brand pages, promotion pages, and search results pages.
• Drive improvements in site hierarchy, interlinking, and navigational discoverability.
• Own discovery surfaces for promotions, deals, seasonal events, and campaign landing pages.
• Lead and mentor a team of Product Managers and potentially Product Owners across store discovery domains.
• Define and monitor KPIs to measure success across discovery surfaces.

Director, Product Management – Global Store Discovery

• Design, build, test, and deploy IOT features and services using the .NET stack.
• Assist in the development of robust Integration and End-to-End (E2E) tests to ensure system reliability in complex automated environments.
• Implement solutions that scale in high-transaction, real-time warehouse environments.
• Write clean, maintainable, and well-documented code following established standards.
• Participate in peer code reviews, providing constructive feedback and incorporating feedback from others.
• Assist in writing technical designs and implementation plans for assigned features.
• Troubleshoot, analyze, and resolve application and system issues, including production incidents.
• Support, maintain, and document existing IOT functionality.
• Follow secure programming and web application security best practices.
• Work closely with Product Owners and senior engineers to understand requirements, break down work, and estimate effort.
• Collaborate with other engineering teams (WES, TMS, SAP, 3PL integrations) to ensure smooth system interactions.
• Provide regular updates on progress, risks, and blockers to the team.
• Maintain high standards of software quality through testing, refactoring, and adherence to best practices.
• Identify opportunities to improve system performance, reliability, and maintainability.
• Learn and apply new tools, frameworks, and patterns as guided by senior team members.

Software Development Intern

Robotics

• Develop stable, secure, and scalable RPA solutions using UiPath that focus on identity and user access control processes.
• Design, develop, and maintain RPA workflows using UiPath Studio
• Integrate RPA solutions with other systems and applications, such as databases, APIs, and third-party software
• Monitor bots post-deployment, and proactively fixes bugs
• Open to learning new automations and technical tools
• Directing meetings and workshops with other business units to gather requirements and design solutions.
• Documenting process workflows, creating technical designs, release notes, and other project documentation to support development, security, operations, and maintenance of a project.
• Ensure that RPA solutions adhere to industry best practices and compliance standards, including data security and privacy regulations
• Be available to work after hours and provide support for a 24/7 operation

RPA Developer

Ecommerce

• This position is responsible for evaluating, curating, promoting, and growing the brands/products in their assigned category and cultivating strong vendor partnerships that result in mutually beneficial opportunities to grow both revenue and profit.
• The Regional Senior Vendor Manager sources new suppliers and manages assortment relevant to category, trend, and team objectives.
• Work closely with the Global Director and team to ensure all are aligned on business strategies, short and long-term growth objectives.
• Work closely with the in-market team, including Region Leaders, as a dotted line structure, to best ensure maximization of market opportunities.
• Directly responsible for key category metrics (KPI’s) for new and existing brands, new products, pricing, gross margin, promotions, and product life cycle while seeking opportunities for improvement.
• Understand and navigate supply chain complexities to ensure proper and legal buying methods.
• Partner with Compliance and Regulatory departments on catalog additions to ensure legitimacy.
• Solely procure directly from manufactures or approved distributors.
• Negotiate with vendors to secure exceptional everyday pricing, marketing & promotional budgets, special opportunity buys, growth incentives including rebates and accruals, delivery, and payment terms for large volume accounts.
• Foster relationships with large volume existing/new vendors to drive sales, product innovation, margin growth, promotional support and maintain regular and consistent communication to ensure a clear understanding of short/long-term goals and capabilities.
• Negotiation of contracts, product evaluation, quality issues, customer service questions and create and maintain supplier, product database.
• Drive the new product/brand onboarding and maintenance process to ensure timely addition to market.
• Calculate, maintain and evaluate cost, pricing, and product adjustments in system to ensure desired mark-ups, margin.
• Partner/Coordinate with Inventory Management and Planning Team in managing inventory turns, vendor forecasts, new item projections, service level, order cycles, rebate and marketing programs, special opportunity buys, and general supply chain practices.
• Develop promotional co-op activities that are profitable and highly effective in conjunction with Marketing.
• Create, review and utilize reports to enable in-depth analysis of category successes/challenges.
• Comply with company policies and procedures, including safety, business ethics, and standards of conduct.

Senior Ecommerce Vendor Manager

Business Operations

• Lead and develop operational teams including Content Operations, Localization & Translation Operations, Product Onboarding Operations, and Product Content Operations
• Build a high-performance operational culture focused on accountability, scalability, agility, innovation, and continuous improvement
• Coach and develop managers and operational leaders
• Drive organizational alignment and clarity across operational functions
• Establish operational performance metrics and service standards across operational teams
• Lead operational strategy and continuous improvement initiatives across Commercial Operations
• Design and implement scalable workflows, governance models, and operational processes
• Identify operational inefficiencies and implement scalable solutions leveraging automation, AI, and process optimization
• Establish operational KPIs, dashboards, reporting cadences, and executive visibility mechanisms
• Partner with Compliance teams to stay current on regulatory changes impacting digital and e-commerce content

Senior Director, Business Operations

Growth Marketing

• Manage paid media campaigns across global and MEA-specific performance platforms, including Google Ads, Meta Ads, TikTok Ads, Apple Search Ads, and other relevant regional paid media platforms.
• Optimize campaigns against business goals including new customer acquisition, revenue, ROAS, CAC, LTV, contribution margin, conversion rate, and payback period.
• Develop budget allocation strategies across markets, channels, campaigns, audiences, and funnel stages based on performance, incrementality, and growth potential.
• Lead performance creative testing across paid social, search, display, app, and regional media platforms.
• Partner with creative teams to develop, test, and iterate performance assets, including static ads, short-form video, UGC-style creative, localized messaging, promotional creative, landing page concepts, and app install assets.
• Build and manage structured testing roadmaps for audiences, bidding strategies, campaign structures, creative concepts, offers, landing pages, and platform-specific optimization tactics.
• Analyze campaign performance by market, channel, audience, creative, product category, device, and customer segment to identify opportunities for scale and efficiency.
• Lead measurement efforts across attribution, incrementality, media mix insights, geo testing, holdout testing, lift studies, cohort analysis, and LTV-based optimization.
• Work with analytics and data science partners to improve performance reporting, attribution accuracy, incrementality measurement, and decision-making frameworks.
• Evaluate platform-reported performance against internal measurement, incrementality, and business-level outcomes.
• Manage relationships with media platforms, regional paid media partners, and performance agencies to drive improved campaign performance and access to beta opportunities.
• Monitor performance trends, auction dynamics, competitive intensity, CPM/CPC/CVR shifts, and platform changes across MEA markets.
• Communicate performance results, insights, risks, and recommendations to leadership and cross-functional stakeholders.

Growth Marketing Manager – MEA

Procurement

• The Category Manager applies their analytical skills and business expertise to take ownership and drive growth and profitability for the category(s) while articulating a clear strategy and long-term vision
• Lead your Buyers to strategically negotiate with vendors to secure exceptional everyday pricing, marketing & promotional budgets, special opportunity buys, growth incentives including rebates and accruals, delivery, and payment terms for large volume, highly visible accounts
• Manage and analyze key category metrics (KPIs) to drive solutions for category performance, new and existing brands, new products, pricing, gross margin, promotions, and product life cycle while seeking opportunities for improvement
• Continually develop and utilize strong category knowledge to build, edit and maintain current and future assortment creating market advantage while also reflecting customer needs/requests
• Establish an action plan to capitalize on category and product innovation, industry trends, global markets, competitor offerings, consumer trends, and ways to differentiate our offering to exceed customer expectations
• Foster relationships with large volume, highly visible existing/new vendors to drive sales, product innovation, margin growth, promotional support and maintain regular and consistent communication to ensure a clear understanding of short/long-term goals and capabilities
• Negotiation of contracts, product evaluation, quality issues, customer service questions and create and maintain supplier, product database
• Drive the new product/brand onboarding and maintenance process to ensure timely addition to market
• Calculate, maintain and evaluate cost, pricing, and product adjustments in system to ensure desired mark-ups, margin and seek strategic pricing opportunities
• Partner with Inventory Management and Planning Team in managing inventory turns, vendor forecasts, new item projections, service level, order cycles, rebate and marketing programs, special opportunity buys, and general supply chain practices
• Manage and develop short/long-term promotional activities that are profitable and highly effective in conjunction with the Marketing Team
• Create, review and utilize data/reports to enable in-depth analysis of category successes/challenges
• Comply with company policies and procedures, including safety, business ethics, and standards of conduct
• Cultivate, direct and support seasoned Buyers; enabling them to further develop and grow assigned category with tools for success

Category Manager, Bath & Personal Care

Marketing

• Support the weekly Personalization Pod sprint cycle - coordinating asset delivery, QA, and go-live checklists.
• Conduct thorough quality assurance on campaign setups.
• Compile, organize, and maintain SKU-level data, product recommendation inputs, and campaign content files.
• Monitor in-flight campaign performance and surface anomalies to the team.
• Support post-campaign data pulls and help assemble performance readout summaries.
• Support day-to-day operations for the Rewards program.
• Act as the marketing point-of-contact for customer service escalations.
• Help coordinate deliverables across various teams.
• Maintain Rewards program documentation.
• Assist with QA and user acceptance testing for new Rewards features.
• Manage data preparation and file workflows.
• Maintain shared project trackers, sprint boards, and stakeholder status updates.
• Partner with the Marketing Analyst to retrieve customer segmentation data.
• Review marketing materials to ensure quality and consistency with brand standards.
• Proactively identify process gaps or workflow bottlenecks.
• Work cross-functionally with internal departments.