iHerb, LLC

Full-stack Engineer

• Works with an agile development team that designs, develops and maintains scalable services.
• Responsible for writing technical design specifications.
• Recommend and develop an architectural and detailed design that is used by other members of the development teams.
• Coach the team on software best practices (design, coding, troubleshooting, work breakdown, work estimation, refactor strategies, automated testing, etc.)
• Work closely with the other teams to optimize system architecture and project efficiency.
• Partner with our Product Owner to plan work and prioritization.
• Maintain high standards of software quality within the team by establishing good practices and habits.
• Assist in the collection and documentation of user's requirements, development of user stories, estimates and work plans.
• Collaborate and add value through participation in peer code reviews, providing comments and suggestions.
• Analyze and resolve technical and application problems.
• Regular practice of CI/CD.
• Support, maintain and document software functionality.

Senior Software Development Engineer

Software Engineer

• Define and execute the engineering vision and multi-year technical roadmap aligned with company strategy
• Own delivery across customer-facing and back-end domains including e-commerce, Order-to-Cash (OTC), fulfillment center technology (e.g., WMS), and enterprise integrations
• Lead globally distributed teams while maintaining strong alignment, execution discipline, and cultural cohesion
• Balance speed, quality, reliability, and cost at scale
• Establish clear architectural direction while empowering teams to make strong local decisions
• Build, scale, and retain high-performing engineering teams through strong leadership, coaching, and career development
• Ensure predictable delivery through disciplined planning, prioritization, and execution across multiple time zones and regions
• Guide platform architecture across distributed systems, APIs, data platforms, cloud infrastructure, and enterprise integrations
• Partner closely with Product Management to align engineering investment with customer and business priorities

VP, Engineering

Artificial Intelligence

• Define and own iHerb's AI enablement roadmap, aligned with company OKRs and long-term growth strategy.
• Partner with the CTO and senior leadership to embed AI into iHerb's operating model, from supply chain and logistics to personalization and customer service.
• Evaluate and recommend AI tools, platforms, and vendor partnerships across the organization.
• Stay ahead of the AI landscape — identifying emerging technologies, risks, and opportunities relevant to global e-commerce and health & wellness.
• Build and lead an AI Enablement function that equips teams across iHerb to effectively use AI in their daily workflows.
• Design and roll out AI literacy programs, training curricula, and internal communities of practice for both technical and non-technical staff.
• Establish a Center of Excellence (CoE) for AI, creating standards, best practices, governance frameworks, and playbooks for responsible AI deployment.
• Champion the adoption of AI tools — including generative AI, predictive analytics, and automation — across Marketing, Merchandising, Customer Service, Finance, and Operations.
• Identify and prioritize high-value AI use cases with measurable ROI across business units.
• Partner with engineering and data science teams to move AI initiatives from proof-of-concept to production at scale.
• Define and track KPIs to measure AI adoption, productivity gains, and business impact across the organization.
• Manage a portfolio of AI enablement projects, balancing speed with quality and governance.
• Develop and enforce policies around responsible AI use, including data privacy, bias mitigation, and regulatory compliance aligned with GDPR and global standards.
• Ensure AI systems across iHerb are explainable, auditable, and aligned with iHerb's values.

Head of AI Enablement

Product Designer

• Lead end-to-end design across multiple initiatives, from early concept and problem framing through stakeholder alignment and final delivery.
• Conduct user research and usability testing to understand shopping behaviors and translate insights into effective, data-informed design solutions.
• Create high-quality wireframes, prototypes, and mockups that balance user needs, business goals, and technical constraints.
• Champion a cohesive and scalable design language, leveraging and contributing to the design system while ensuring global usability and accessibility standards.
• Partner closely with engineers to ensure designs are feasible, well-implemented, and delivered with high fidelity.
• Collaborate with product managers, engineers, data scientists, and other designers to influence product direction and design decisions.
• Maintain a high bar for design quality and consistency, from concept through implementation.
• Provide design guidance and mentorship to junior designers, helping raise overall design quality and craft.
• Stay current with UX, UI, and e-commerce best practices, and apply them thoughtfully to improve product experiences at scale.

Senior Product Designer

Analyst

• Requirements Gathering & Analysis: Work with business stakeholders (logistics, IT, supply chain) to understand pain points and translate them into SAP TM solutions
• Solution Design & Configuration: Configure SAP TM modules for transportation planning, carrier selection, freight cost management, and settlement, aligning with best practices
• Integration: Design interfaces and manage integration between SAP TM, SAP S/4HANA, SMC3, BN4L, P44 and external carrier/3PL systems
• Functional Specifications: Create detailed documents for custom developments (enhancements, reports) for technical teams
• Testing & Training: Lead system integration testing (SIT), user acceptance testing (UAT), and develop/deliver end-user training
• Support & Optimization: Troubleshoot issues, provide ongoing support, and recommend continuous process improvements for efficiency
• Project Management: Contribute to project plans, manage small-to-medium projects, and mentor teams

SAP Transportation Management, TM Analyst

• Support, configure, and optimize end-to-end supply chain planning processes within e-commerce digital operation.
• Translate business requirements into technical solutions.
• Manage system enhancements and ensure data integrity within SAP IBP and integration with SAP S/4HANA.
• Work with business stakeholders to understand pain points and translate them into SAP IBP solutions.
• Configure SAP IBP modules for Demand Planning, Inventory Optimization, Forecasting, Supply planning, Response, and Supply.
• Design interfaces and manage integration between SAP IBP, SAP S/4HANA, non-SAP legacy environments.
• Create detailed documents for custom developments for technical teams.
• Lead system integration testing (SIT), user acceptance testing (UAT), and develop/deliver end-user training.
• Troubleshoot issues, provide ongoing support, and recommend continuous process improvements.
• Contribute to project plans, manage small-to-medium projects, and mentor teams.

SAP IBP Analyst

Product Manager

• Lead the development and optimization of AI-driven recommendation systems, leveraging generative AI to create personalized content and experiences that enhance product discovery and conversion.
• Explore and implement innovative applications of generative AI, including personalized product descriptions, tailored content generation, and AI-powered chat/search functionalities.
• Analyze user behavior, performance metrics, and A/B testing results to identify opportunities for optimization and improvement of recommendation and AI features.
• Define and prioritize the product roadmap for AI-driven recommendations and personalization, aligning with overall business objectives and customer needs.
• Conduct user research and analyze customer feedback to inform product decisions and ensure a customer-centric approach to AI development.
• Collaborate with engineering, data science, UX/UI, and marketing teams to define requirements, design solutions, and ensure successful product launches.
• Document detailed product requirements, user stories, and design specifications for AI-powered features, ensuring clear communication and alignment across teams.
• Actively participate in agile development processes, including sprint planning, daily stand-ups, and retrospectives.

Senior Product Manager – Recs/AI

• Own the end-to-end strategy for growth initiatives, focusing on conversion rate optimization (CRO), referral loops, and retention mechanics.
• Identify, prioritize, and execute high-impact growth opportunities across ecommerce surfaces and owned channels.
• Translate business goals into clear product requirements, participate in agile development processes, including backlog prioritization, sprint planning, and reviews.
• Design, deploy, and analyze A/B and multivariate tests across web and app platforms to improve key funnel metrics.
• Work closely with Engineering to build scalable growth features and with Marketing to align paid/organic traffic with high-converting product experiences.
• Partner with Data and Analytics to define and track North Star metrics and leading indicators.
• Lead a dedicated or cross-functional growth squad, managing backlogs and sprints with a high velocity of shipping.
• Clearly communicate results, learnings, and tradeoffs to executive and cross-functional stakeholders.
• Act as a strategic partner to Marketing, enabling personalization, lifecycle marketing, content operations, and experimentation through technology.

Senior Product Manager – Growth

Robotics

• Develop stable, secure, and scalable RPA solutions using UiPath that focus on identity and user access control processes.
• Design, develop, and maintain RPA workflows using UiPath Studio
• Integrate RPA solutions with other systems and applications, such as databases, APIs, and third-party software
• Monitor bots post-deployment, and proactively fix bugs
• Open to learning new automations and technical tools
• Direct meetings and workshops with other business units to gather requirements and design solutions.
• Document process workflows, creating technical designs, release notes, and other project documentation to support development, security, operations, and maintenance of a project.
• Ensure that RPA solutions adhere to industry best practices and compliance standards, including data security and privacy regulations
• Be available to work after hours and provide support for a 24/7 operation.

RPA Developer

• Own the strategy, roadmap, and execution of iHerb’s core Marketing Technology (MarTech) platforms and integrations.
• Lead build vs. buy decisions for current and future capabilities, including CDP, orchestration, CMS, PIM, DAM, LSP, and related platforms.
• Serve as the product owner for key third-party MarTech platforms (e.g., Simon AI, Braze), including roadmap alignment and feature adoption.
• Partner with Engineering to design and deliver scalable, reliable integrations between MarTech platforms and iHerb’s core systems.
• Translate marketing and business needs into clear technical requirements, data flows, and platform capabilities.
• Act as a strategic partner to Marketing, enabling personalization, lifecycle marketing, content operations, and experimentation through technology.
• Balance near-term marketing needs with long-term platform scalability, maintainability, and technical health.
• Define success metrics and KPIs to measure platform performance, adoption, and business impact.
• Drive cross-functional alignment across Marketing, Engineering, Data, and external vendors to ensure successful delivery.
• Participate in agile development processes, including backlog prioritization, sprint planning, and reviews.

Senior Product Manager – MarTech Platforms

Data Analyst

• Monitor and analyze master data, key data, and master relationship data within the organization
• Implement policies and procedures for the day-to-day operational and administrative management of system data
• Add value by understanding how Master Data is used in business processes and ensure that the Master Data is accurate, complete and transaction ready
• Coordinate and execute Master Data creation and maintenance
• Provide governance services in support of master data management
• Recommend and execute continuous improvement of master data management processes
• Drive global master data integrity and compliance with policies and procedures by working with cross functional partners
• Provide data expertise and guideline knowledge on downstream impacts of inaccurate data
• Provide master data conflicts/problem resolution support and education
• Support standardized data design, naming, consistent data definitions and usage
• Monitor/audit master data and remediate issues to maintain defined levels of quality
• Provide analytical support to other departments as necessary