Director, Product Management – Global Store Discovery

iHerb, LLC

Director, Product Management leading iHerb’s global digital shopping discovery across all platforms. Driving strategy, roadmap execution, and cross-functional delivery for discovery experiences.

Posted 6/20/2026full-timeRemote • 🇺🇸 United StatesLead💰 $204,000 - $250,000 per yearWebsite

About the role

Key responsibilities & impact

Lead the global digital shopping discovery experience across desktop web, mobile web, and native apps.
Own the strategy, roadmap execution, experimentation, and cross-functional delivery for core discovery surfaces.
Define and drive the global product vision, strategy, and roadmap for store discovery experiences.
Build differentiated discovery experiences that improve product findability, browsing engagement, conversion, and customer retention.
Develop customer-centric strategies tailored for both new and returning users across the full discovery journey.
Identify emerging trends in AI-powered search, personalization, recommendation engines, and competitive discovery experiences.
Own the global homepage experience as the primary brand and discovery entry point.
Drive strategy for content layout, personalization, promotional placement, featured categories, localization, and curated product surfaces.
Optimize for engagement, new user acquisition, and returning customer activation across all devices.
Own the end-to-end search frontend product experience and drive AI/ML powered search improvements.
Own PLP experiences across category pages, brand pages, promotion pages, and search results pages.
Drive improvements in site hierarchy, interlinking, and navigational discoverability.
Own discovery surfaces for promotions, deals, seasonal events, and campaign landing pages.
Lead and mentor a team of Product Managers and potentially Product Owners across store discovery domains.
Define and monitor KPIs to measure success across discovery surfaces.

Requirements

What you’ll need

Proven experience owning large-scale customer-facing digital discovery experiences across web and mobile platforms.
Strong expertise in ecommerce search, browse, navigation, personalization, and conversion optimization.
Deep understanding of search relevance, ranking systems, filtering/faceting, and AI-powered search technologies.
Experience leading global product initiatives across multiple international markets.
Demonstrated success managing cross-functional teams and influencing executive stakeholders.
Strong analytical skills with experience using experimentation frameworks and product analytics tools.
Excellent communication, prioritization, and organizational leadership skills.
High degree of accuracy and attention to detail.
Excellent organization skills and ability to multi-task.

Benefits

Comp & perks

Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs.
May enroll in our company's 401(k) plan.
Eligible for Time Off and Paid Sick Leave pursuant to the company’s policies.
Enjoy paid holidays throughout the calendar year.
Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ecommerce searchnavigationpersonalizationconversion optimizationAI-powered searchrecommendation enginesproduct analyticsexperimentation frameworkssite hierarchyinterlinking

Soft Skills

analytical skillscommunicationprioritizationorganizational leadershipattention to detailmulti-taskingteam leadershipinfluencing stakeholderscustomer-centric strategiesmentoring