Senior Director, Business Operations

iHerb, LLC

Strategic Director leading Business Operations to optimize processes and drive efficiencies in global ecommerce at iHerb. Overseeing multiple operational teams and driving AI-enabled solutions for scalability.

Posted 6/11/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $260,000 - $285,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and develop operational teams including Content Operations, Localization & Translation Operations, Product Onboarding Operations, and Product Content Operations
Build a high-performance operational culture focused on accountability, scalability, agility, innovation, and continuous improvement
Coach and develop managers and operational leaders
Drive organizational alignment and clarity across operational functions
Establish operational performance metrics and service standards across operational teams
Lead operational strategy and continuous improvement initiatives across Commercial Operations
Design and implement scalable workflows, governance models, and operational processes
Identify operational inefficiencies and implement scalable solutions leveraging automation, AI, and process optimization
Establish operational KPIs, dashboards, reporting cadences, and executive visibility mechanisms
Partner with Compliance teams to stay current on regulatory changes impacting digital and e-commerce content

Requirements

What you’ll need

Experience leading operational teams in a high-growth ecommerce, marketplace, retail, or technology environment
Proven success driving cross-functional operational transformation and process optimization initiatives
Strong experience building scalable workflows, operational governance, and execution frameworks
Demonstrated experience evaluating or implementing AI-enabled workflows, automation initiatives, or operational technologies
Strong analytical, organizational, and problem-solving skills
Experience leading managers and operational teams
Excellent executive communication and stakeholder management skills

Benefits

Comp & perks

Health insurance
Dental insurance
Vision insurance
Basic life insurance
401(k) plan
Time Off and Paid Sick Leave
Annual bonuses
Restricted Stock Units

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operational performance metricsservice standardsoperational strategycontinuous improvementscalable workflowsgovernance modelsprocess optimizationAI-enabled workflowsautomation initiativesoperational technologies

Soft Skills

leadershipcoachingorganizational alignmentaccountabilityagilityinnovationanalytical skillsproblem-solving skillsexecutive communicationstakeholder management