Marketing Specialist, Personalization – Rewards

iHerb, LLC

Marketing Specialist at iHerb supporting personalized marketing campaigns and loyalty program operations while coordinating with cross-functional teams.

Posted 6/8/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $85,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Support the weekly Personalization Pod sprint cycle - coordinating asset delivery, QA, and go-live checklists.
Conduct thorough quality assurance on campaign setups.
Compile, organize, and maintain SKU-level data, product recommendation inputs, and campaign content files.
Monitor in-flight campaign performance and surface anomalies to the team.
Support post-campaign data pulls and help assemble performance readout summaries.
Support day-to-day operations for the Rewards program.
Act as the marketing point-of-contact for customer service escalations.
Help coordinate deliverables across various teams.
Maintain Rewards program documentation.
Assist with QA and user acceptance testing for new Rewards features.
Manage data preparation and file workflows.
Maintain shared project trackers, sprint boards, and stakeholder status updates.
Partner with the Marketing Analyst to retrieve customer segmentation data.
Review marketing materials to ensure quality and consistency with brand standards.
Proactively identify process gaps or workflow bottlenecks.
Work cross-functionally with internal departments.

Requirements

What you’ll need

2–5+ years of marketing experience.
Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously.
Exceptionally high attention to detail and accuracy in campaign setup, QA, and project execution.
Excellent communication and interpersonal skills for cross-functional collaboration.
Ability to thrive in a fast-paced, sprint-based environment.
Self-motivated and proactive - surfaces issues early and brings forward solutions.
Proficiency in Google Workspace (Gmail, Drive, Docs, Sheets, Forms) and collaboration tools.
Comfortable working with data: building trackers, pulling reports, organizing files, and identifying errors.
Experience with loyalty, rewards, or retention programs in a consumer-facing business.

Benefits

Comp & perks

Employees (and their families) that meet eligibility criteria are eligible to participate in medical, dental, vision, and basic life insurance programs.
Enrollment in the company’s 401(k) plan.
Eligible for Time Off and Paid Sick Leave.
Paid holidays throughout the calendar year.
Hired applicants may be awarded Restrict Stock Units and receive annual bonuses.

ATS Keywords

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Hard Skills & Tools

quality assurancedata preparationuser acceptance testingcampaign performance monitoringcustomer segmentationproject executioncampaign setup

Soft Skills

organizational skillsattention to detailcommunication skillsinterpersonal skillsproactive problem-solvingability to manage multiple taskscross-functional collaboration