Support Triage Analyst
One80 Intermediaries
Job Level
Mid-LevelSenior
About the role
- The Service Delivery Manager is responsible for advising, guiding and delivering the desired outcome for the Customer/Partner in obtaining the most value out of the IFS Success Service.
- This role involves comprehensive service planning from an end-to-end delivery perspective.
- Additionally, the Service Delivery Manager will proactively advise their respective Customers/Partners to make efficient use of the IFS Success Service, identify opportunities to improve processes, practices, and business adoption, and lead service governance for IFS in partnership with Success Managers and executive stakeholders of the Customer/Partner.
- This process forms the foundation for successful engagements, ultimately leading to customer advocacy and value realization for both the Customer/Partner.
Requirements
- A university degree or an equivalent professional qualification
- Minimum 5 years experience in Service Delivery function in the IT industry
- Familiarity with enterprise software solutions is essential
- Understanding of IFS Applications, Field Service Management, Planning & Scheduling Optimization, as well as the delivery of the IFS Service Portfolio, will have an added advantage
- Extensive service experience dealing with all levels of the customer/partner organization
- Strong leadership skills
- Service mindset with good business acumen
- Excellent communication and negotiation skills
- Ability to speak and write English and Japanese fluently
- Good problem-solving and decision-making abilities with good situational awareness
- Understand customer contracts and collaborate with IFS Service Teams to deliver services
- Ability to work in a fast-paced environment and adapt to changing priorities
