Manager
Entrepreneurs' Organization
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇯🇵 Japan
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manages a portfolio of chapters throughout the region, building relationships with chapter members, and helping to provide valuable member experience.
- Serves as a main point of contact in collaboration with the rest of the team for Presidents, Chapter Staff, and Boards of those chapters, partnering with them to resolve all questions and concerns.
- Helps chapters with a variety of issues throughout the year with the main goal in mind of putting the chapter in the best possible position to succeed.
- Provides clear and concise communication regarding the direction and requirements of EO to the chapters, including ensuring proper representation of the EO brand by local chapters.
- Attends Chapter Chair and Chapter Staff calls to stay informed about challenges, support real-time decision-making, and strengthen chapter engagement.
- Promotes Healthy Chapter practices in alignment with organizational standards, and keeps chapters informed on upcoming opportunities and resources.
- Partners in chapter strategic planning and execution during annual summit meetings, monthly area calls, and other scheduled events.
- Provides administrative support to chapters, ensuring key discussions, decisions, and follow-up items are well-documented to streamline communication and improve regional alignment.
- Tracks chapter progress and providing insights that help drive better decision-making at the regional level.
- Serves as the staff liaison to the regional Area Directors and supports them in delivering support to their assigned chapters.
- Promotes the hosting of Strategy Summits annually; attends summits and supports all chapters in developing productive plans for the year ahead.
- Supports the onboarding process for new chapters as needed.
- Stimulates growth strategies within the chapters through various retention strategies.
- Maintains connection and collaborates with Member Service Center and Concierge to elevate communication throughout the region.
Requirements
- Bachelor’s degree in any field or equivalent relevant industry work experience.
- Minimum of 3 years of professional experience, preferably in a nonprofit/association/membership organization or strategic sector.
- Ability to travel up to 30% within the Japan Region.
- Native-level proficiency in Japanese and English.
- Excellent organizational and customer service and coaching skills.
- Event management and logistic experience preferred.
- Growth and global mindset; possess the ability to think creatively and adapt to changing circumstances to drive positive outcomes.
- Proficiency in collaboration tools, project management, and customer relationship management tools required.
- Experience using Monday.com, Microsoft platforms, and Canva preferred.
- Ability to interact with entrepreneurs with tact, diplomacy, and poise.
- Well-developed analytical and problem-solving skills.
- A self-starter who desires to show ownership and commitment to the job.
- Exercises confidentiality and discretion.
- Promotes cultural competency and global awareness.
- Establishes relationships proactively; shows genuine interest in the needs and concerns of others; maintain a positive attitude; build networks.
Benefits
- Flexible work environment
- Generous professional development resources
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
event managementlogisticsanalytical skillsproblem-solving skillscustomer servicecoaching skillsstrategic planningretention strategiesadministrative supportcommunication
Soft skills
organizational skillsgrowth mindsetglobal mindsetcreativityadaptabilitytactdiplomacypoiseownershipcommitment