Entrepreneurs'​ Organization

Manager

• Manages a portfolio of chapters throughout the US Central Region, building relationships with chapter members, and helping to provide valuable member experience
• Serves as main point of contact in collaboration with the rest of the US Central team for Presidents, Chapter Staff, and Boards of those chapters, partnering with them to resolve all questions and concerns
• Helps chapters with a variety of issues throughout the year with the main goal in mind of putting the chapter in the best possible position to succeed
• Provides clear and concise communication regarding the direction and requirements of EO to the chapters
• Promotes Healthy Chapter practices in alignment with organizational standards, and keeps chapters informed on upcoming opportunities and resources
• Partners in chapter strategic planning and execution during annual summit meetings, monthly area calls, and other scheduled events
• Supports the POL process by working with local chapters and identifying potential leaders
• Managing the POL application process
• Serves as the staff liaison to five Area Directors and supports them in delivering support to their assigned chapters
• Promotes the hosting of Strategy Summits annually
• Attends summits and supports all USC chapters in developing productive plans for the year ahead
• Supports the Onboarding Process for new chapters as needed
• Stimulates growth strategies within the chapters through various retention strategies
• Maintains connection and collaborates with Member Service Center and Concierge to elevate communication throughout the region
• Monitors and tracks regional co-investment requests from Chapters and works in partnership with Regional Member Leaders to promote funding opportunities for chapters
• Attends at least three EO leadership and membership conferences per year
• Supports the Regional Director in preparing for the annual Presidents’ Meeting, Alignment Meeting, Global Leadership Conference, and XCentric
• Assists the Staff Regional Director in preparing for monthly Regional Council Meetings
• Supports the annual regional programming and summits
• Weekly staff huddle, monthly EO all-staff meeting, monthly membership, weekly one-on-ones with staff, monthly Regional Council, and project meetings as required.

Manager, US Central Region

Events

• Serve as Registration lead for all designated Regional Events and Meetings
• Create event listings for each event in Cvent; ensuring registration fees, confirmation messages, cancellation policies and event waivers are accurate and up to date
• Manage registration lists and waitlists for each event
• Monitor all registration launches for all Regional Events and Meetings with Event Lead, Technology Team and other team members
• Manage and lead registration onsite for designated Regional Events and Meetings
• Create name badges and other printed material for event purposes
• Serve as liaison for vendors that supply registration services
• Respond to member calls and emails regarding all general inquiries concerning registration process and events
• Compare hotel rooming lists and the registrant lists for Regional Events and Meetings
• Assist to maintain operational plans, project execution timelines, manpower allocation charts, action lists, and project schedules

Coordinator, Regional Events – Meetings

Operations

• Serve as the strategic integrator across all areas of chapter operations, including Chapter Health, Net Growth, and Forum, ensuring these areas operate as an aligned chapter operations system rather than as separate functions; connect priorities, insights, and decision-making across teams so EO’s approach to chapter operations is cohesive, scalable, and greater than the sum of its parts.
• Develop and lead EO’s long-range chapter operations strategy, with full accountability for: (1) the overarching chapter operations strategy to support EO’s next phase of growth; and (2) strategies to serve potential non-geographic chapters in the future.
• Provide strategic oversight and governance of all chapter-facing membership policies, including Chapter Agreements, naming conventions, probation processes, and chapter closure procedures.
• Ensure these policies are current, clearly communicated, and consistently applied across all chapters and regions.
• Serve as a key organizational integrator ensuring alignment across Membership and EO’s functional teams, including Finance and Technology, as they relate to chapter operations.
• Provide executive-level oversight of the Chapter Health function. This team’s purpose is to strengthen long-term chapter performance and sustainability through proactive health measurement, lifecycle management, and scalable support frameworks.
• Provide executive-level oversight of the Net Growth function. This team’s purpose is to drive sustainable membership growth through recruitment, regional growth planning, and member engagement across the full tenure lifecycle.
• Provide executive-level oversight of the Forum function. This team’s purpose is to ensure forum health is a driver of engagement, chapter health, and ultimately member renewals.

VP, Chapter Operations

• Develop and lead a chapter leadership development strategy focused on Presidents and Area Directors.
• Align leadership development programs, training, and resources with EO’s strategic plan, Chapter Health Framework, and organizational priorities.
• Assess current leadership development offerings and identify opportunities to improve consistency, relevance, accessibility, and impact.
• Use chapter health data, stakeholder feedback, and organizational priorities to inform leadership development strategy and program improvements.
• Serve as a subject matter expert for initiatives and projects that impact Presidents, Area Directors, and chapter-facing leadership development.
• Develop and maintain standard operating procedures for chapter health and chapter operations, including success metrics, escalation processes, and recommended practices.
• Create and maintain a chapter guide and repository of best practices, templates, tools, and resources to support chapter success.
• Coordinate the development and maintenance of chapter health resources, including SOPs, best practices, training materials, and communication tools.
• Create support tools to help regions and chapters resolve common operational issues and enhance member value.
• Ensure chapter health resources are accessible, current, consistent, and aligned with EO’s broader chapter operations strategy.
• Support tools and processes to analyze chapter performance and share insights with stakeholders.
• Assist in preparing quarterly reports on chapter health metrics, trends, risks, and recommendations for leadership review.
• Monitor chapter health data, operational indicators, and stakeholder feedback to identify trends, risks, and opportunities for support.
• Support chapter lifecycle processes, including new chapter integration, chapter development, probationary support, and potential revocation of the Chapter License Agreement.
• Support at-risk chapter management by coordinating resources, interventions, communications, documentation, and escalation processes.
• Maintain documentation and operational processes related to chapter governance, chapter compliance, and standard chapter operations policies.
• Coordinate with the Senior Manager, Chapter President Success to ensure chapter health tools and insights inform President and Area Director training.
• Coordinate with the Chapter Staff Operations Manager to ensure Chapter Staff receive clear resources, communications, and support related to chapter health and chapter operations.
• Partner with regional teams, portfolios, member leaders, and staff stakeholders to ensure chapter health initiatives are implemented consistently and adapted appropriately by region.
• Draft and coordinate chapter health communications, updates, presentations, and stakeholder materials.

Manager, Chapter Operational Excellence

• Support the execution of Global Events, including Explorations, Universities, Global Leadership Conference, and Leadership Academies
• Manage and maintain all event-related lists, including registration lists, waitlists, rooming lists, activity selections, and group assignments
• Ensure alignment and accuracy across all platforms (CRM, Cvent, Eventbrite, and internal trackers)
• Support payment tracking, reporting, and coordination of attendee refunds
• Draft and compile event communication content for Event Lead review
• Manage email distribution lists and execution through platforms such as Mailchimp
• Coordinate event supplies, packing, and shipping logistics for Global Events
• Prepare the Global Events team for onsite execution
• Assist with small events or additional projects as assigned

Entrepreneurs' Organization

Manager, US Central Region

Coordinator, Regional Events – Meetings

VP, Chapter Operations

Manager, Chapter Operational Excellence

Global Events Coordinator