Entrepreneurs'​ Organization

Manager

• Manages a portfolio of chapters throughout the US East Region, building relationships with chapter members, and helping to provide valuable member experience
• Serves as main point of contact in collaboration with the rest of the US East team for Presidents, Chapter Staff, and Boards of those chapters, partnering with them to resolve all questions and concerns
• Helps chapters with a variety of issues throughout the year with the main goal in mind of putting the chapter in the best possible position to succeed
• Provides clear and concise communication regarding the direction and requirements of EO to the chapters
• Assists the East Region with the annual renewals process
• Promotes Healthy Chapter practices in alignment with organizational standards, and keeps chapters informed on upcoming opportunities and resources
• Partners in chapter strategic planning and execution during annual summit meetings, monthly area calls, and other scheduled events
• Supports the POL process by working with local chapters and identifying potential leaders
• Manage the POL application process
• Serves as the staff liaison to five Area Directors and supports them in delivering support to their assigned chapters
• Promotes the hosting of Strategy Summits annually
• Attends summits and supports all US East chapters in developing productive plans for the year ahead
• Supports the Onboarding Process for new chapters as needed
• Stimulates growth strategies within the chapters through various retention strategies
• Maintain connection and collaborate with Member Service Center and Concierge to elevate communication throughout the region

Manager, US East Region

Events

• Serve as Registration lead for all designated Global Events and Meetings (Europe and South Asia)
• Create event listings for each Global Event in CRM; ensuring registration fees, confirmation messages, cancellation policies and event waivers are accurate and up to date
• Manage payment processing and post event reconciliation in CRM and Microsoft Excel documents
• Manage registration lists and waitlists for each event
• Create invoices and receipts for members on request
• Compare hotel rooming lists and the registrant lists for Global Events and Meetings
• Manage the hotel rooming list for those rooms associated to the master account (staff, speakers, committee members)
• Respond to member calls and emails regarding all general inquiries concerning registration process and events.
• Provide accurate and timely registration reports to the VP, Directors, Managers
• Create name badges and other printed material for event purposes
• Manage and lead registration onsite for designated Global Events and Meetings
• Coordinate shipping and packing for each event
• Assist Event Leads with creation of Registration Launch plans – timing for each regions’ ticket release time; monitor all registration launches for all Global Events and Meetings with Event Lead, Technology Team and other team members
• Serve as the front line of customer service to our members for each event
• Manage reporting of assigned events and Meeting data. Includes registration, evaluations, hotel tracking reports, and other registration related historical data.
• Responsible for the maintenance and updating of the Events process manual, including revising existing procedures and working with team to create new procedures where needed
• Inventory all materials for Global Events and Meetings; coordinate purchasing materials with vendors
• Serve as liaison for vendors that supply registration services, such as on demand badge printing, freight shipping, name badge beaconing, mobile apps, travel agent.
• Serve as recorder in all meetings, such as program debriefings, that require documentation for record-keeping
• Provide administrative support to the Events & Meetings team as directed by manager
• Provide event registration training for other staff
• Other general logistics support for events as directed
• Help create marketing emails to promote events
• Help create registrant e-mail updates to registrants for assigned program
• Help create content for event website launches and updates
• Help create content for the on-site program book for each event
• Manage FnB Selection and dietary requirements
• Serve as project manager in consultative role for certain events
• Other duties and assignments as necessary

Coordinator, Regional Events – Meetings

• Oversees overall success and execution of Regional Events , such as LACademy and other regional events in the Americas, as assigned
• Oversee overall success and execution of meetings in the LAC Region, to include Presidents Meeting, Moderator Summit and Leadership Summit and Regional Leadership Academy
• Leads discussions with Regional Directors , Regional Event Committees and other Member Leaders regarding timing, location, financial contributions, and overall strategy of events
• Deliver member leader committee training and lead the ongoing effort in volunteer training as it relates to Events
• Manages financial oversight of events, including hotel contract management, approving event budget, and final budget reconciliation
• Coordinates all meeting set-up, Food and Beverage, Audio/Visual, and room block details with contracted hotels for meetings
• Coordinates off-site social events and transportation related to events and offers assistance as needed for any pre/post tours
• Manages internal marketing of events including updates to public site, inclusion of event info in newsletters, sharing with staff, participation in functional calls, and promotion at other regional events
• Determines staffing needs and organizes travel team including Executive Team and Board registration and travel management (work with Board Liaison and Executive Team Liaison )
• Develops post event report to include evaluations, lessons learned, and organizational impact
• Retain important event documents and reassess training and resources to ensure learnings are implemented
• Coordinates with translation and interpretation team to ensure pre-event material and onsite needs are fulfilled
• Ensures events are following best practices and minimum standards as outlined by Director
• Support Director as needed
• Other event support as assigned – such as GLC, Universities or EO meetings

Events Manager

Product Operations

• supports Entrepreneurs’ Organization.
• process leader that aligns the product portfolio and product owners to shared standards of data gathering, analytics, information presentation for stakeholders, and product evaluation.
• oversees administrative teams who gather ongoing data and work with stakeholders to evaluate changes needed.
• ensure that issues identified are prioritized in the overall product roadmap.
• manages multiple products and priorities simultaneously.
• involves designing repeatable and transparent processes for analysis, debrief, and quality assurance systems that support product design and delivery.
• bridges together operational and strategic work of the products portfolio and ensures that member volunteers have visibility and active participation in improvements.

Manager, Product Operations

Community Manager

• Support Entrepreneurs’ Organization by engaging staff professionals working with EO’s Chapters.
• Act as the primary liaison between EO’s internal teams and EO’s chapter staff.
• Ensure EO Chapter Staff professionals are equipped and aligned with the organization’s strategic goals.
• Drive operational consistency, resource management, and cross-functional coordination.
• Monitor and evaluate project outcomes to improve operations and deliver value to the chapter staff community.
• Establish and maintain the global training lifecycle and onboarding framework for Chapter Staff.
• Develop initiatives to foster community amongst EO’s Chapter Staff.

Manager, Chapter Staff Community

• Manages a portfolio of chapters throughout the US Central Region, building relationships with chapter members, and helping to provide valuable member experience
• Serves as main point of contact in collaboration with the rest of the US Central team for Presidents, Chapter Staff, and Boards of those chapters
• Helps chapters with a variety of issues throughout the year with the main goal in mind of putting the chapter in the best possible position to succeed
• Provides clear and concise communication regarding the direction and requirements of EO to the chapters
• Promotes Healthy Chapter practices in alignment with organizational standards
• Partners in chapter strategic planning and execution during annual summit meetings, monthly area calls, and other scheduled events
• Supports the POL process by working with local chapters and identifying potential leaders
• Serves as the staff liaison to five Area Directors and supports them in delivering support to their assigned chapters
• Promotes the hosting of Strategy Summits annually
• Attends summits and support all USC chapters in developing productive plans for the year ahead
• Supports the Onboarding Process for new chapters as needed
• Stimulates growth strategies within the chapters through various retention strategies
• Maintains connection and collaborate with Member Service Center and Concierge to elevate communication throughout the region

Manager, Central Region

Director

• Establish and chair the cross-functional Data Review Board to resolve cross-organizational metric definitions and schema discrepancies.
• Establish and maintain the business KPI glossary and metric lineage; publish change logs and release notes.
• Build enterprise alignment around shared definitions of success, proactively managing tradeoffs and conflicts across functions and regions.
• Develop and maintain data governance protocols covering access, retention, and quality controls.
• Oversee the team that manages end-to-end delivery of executive dashboards and operational reports, mentoring them as needed.
• Translate leadership questions into technical work orders and executive-level reporting.
• Embed the enterprise KPI framework into monthly, quarterly, and annual operating and reporting rhythms.
• Serve as the final quality gate for KPI accuracy and confidence across Executive, Board, and Chapter reporting.
• Deliver enterprise performance reporting and insights to executive leadership and the Global Board.
• Provide clear, actionable recommendations on AI strategy, identifying where AI can improve business intelligence and where it introduces risk.
• Develop Data Playbooks and role-based training for staff and volunteer leaders.
• Lead enterprise change adoption by influencing leaders at all levels toward consistent, data-informed decision-making.
• Serve as the Business Product Owner for BI and data platform vendors; negotiate SLAs and hold vendors accountable to performance commitments.

Senior Director, Data – Organizational Intelligence

• Contribute to the development of long-term strategic plans and KPIs for all types of product communities
• Manage operational delivery to achieve portfolio goals aligned with EO Global priorities.
• Co-create strategic direction for communities and serve as liaison to key stakeholders; act as the strategic leader for community leadership, engagement, and organizational alignment within the communities workstream.
• Provide oversight of execution processes and teams, ensuring adherence to SOPs, budgets, quality assurance standards, and protocols; evaluate existing processes and recommend continuous improvements while responding to agile stakeholder needs.
• Support portfolio initiatives by capturing trends within communities, defining member engagement, and contributing to product roadmaps; analyze data to identify trends and deliver member value in collaboration with cross-functional teams.
• Monitor overall community health, including leadership effectiveness, engagement levels, and program quality; serve as senior staff liaison for signature community events and large-scale initiatives.
• Lead the curation of training and upskilling initiatives for community leaders, trainers, members, and staff; recommend revisions to content and training based on data and feedback.
• Liaise with members and working groups to gather input, design ideas, and address program challenges.
• Manage communities staff and member volunteer leaders with clarity of roles and a focus on psychological safety; provide onsite and online supervision as needed, coach direct reports to achieve goals, and cross-train staff to support departmental success.
• Collaborate with Product and organizational leaders to advance strategic initiatives, cross-functional projects, and team development efforts.
• Provide onsite and online leadership support to other product teams, including global learning and community events, GLC, member leader training, and partnership events as requested.
• Maintain active professional learning through competitor analysis, emerging learning technologies, and industry best practices; stay informed on future trends in learning, community building, and engagement.

Senior Director, Communities

• Serve as the primary point of contact for all member and staff renewal inquiries
• Design, deploy, and maintain a comprehensive renewal training program
• Own and maintain all external renewal-related resources
• Manage and update all internal renewal support documentation
• Own the end-to-end member installment-payment experience
• Partner in the planning, optimization, and training of renewal-related technology platforms
• Lead the ongoing development and administration of EO’s supported system
• Ensure accuracy, completeness, and integrity of chapter-level financial and renewal data
• Develop and execute a standardized process for managing email communication channels
• Respond to inbound renewal-related phone calls
• Continuously improve renewal reporting capabilities
• Ensure all process documentation is promptly published and archived
• Serve as secondary escalation point for troubleshooting technology issues
• Partner with the Data & Insights team to support member exit survey
• Facilitate post-renewal feedback sessions
• Prepare and deliver renewal reports and ad hoc analyses
• Monitor installment-payment completion

Entrepreneurs' Organization