Entrepreneurs'​ Organization

Director

• Contribute to the development of long-term strategic plans and KPIs for all types of product communities
• Manage operational delivery to achieve portfolio goals aligned with EO Global priorities.
• Co-create strategic direction for communities and serve as liaison to key stakeholders; act as the strategic leader for community leadership, engagement, and organizational alignment within the communities workstream.
• Provide oversight of execution processes and teams, ensuring adherence to SOPs, budgets, quality assurance standards, and protocols; evaluate existing processes and recommend continuous improvements while responding to agile stakeholder needs.
• Support portfolio initiatives by capturing trends within communities, defining member engagement, and contributing to product roadmaps; analyze data to identify trends and deliver member value in collaboration with cross-functional teams.
• Monitor overall community health, including leadership effectiveness, engagement levels, and program quality; serve as senior staff liaison for signature community events and large-scale initiatives.
• Lead the curation of training and upskilling initiatives for community leaders, trainers, members, and staff; recommend revisions to content and training based on data and feedback.
• Liaise with members and working groups to gather input, design ideas, and address program challenges.
• Manage communities staff and member volunteer leaders with clarity of roles and a focus on psychological safety; provide onsite and online supervision as needed, coach direct reports to achieve goals, and cross-train staff to support departmental success.
• Collaborate with Product and organizational leaders to advance strategic initiatives, cross-functional projects, and team development efforts.
• Provide onsite and online leadership support to other product teams, including global learning and community events, GLC, member leader training, and partnership events as requested.
• Maintain active professional learning through competitor analysis, emerging learning technologies, and industry best practices; stay informed on future trends in learning, community building, and engagement.

Senior Director, Communities

Manager

• Serve as the primary point of contact for all member and staff renewal inquiries
• Design, deploy, and maintain a comprehensive renewal training program
• Own and maintain all external renewal-related resources
• Manage and update all internal renewal support documentation
• Own the end-to-end member installment-payment experience
• Partner in the planning, optimization, and training of renewal-related technology platforms
• Lead the ongoing development and administration of EO’s supported system
• Ensure accuracy, completeness, and integrity of chapter-level financial and renewal data
• Develop and execute a standardized process for managing email communication channels
• Respond to inbound renewal-related phone calls
• Continuously improve renewal reporting capabilities
• Ensure all process documentation is promptly published and archived
• Serve as secondary escalation point for troubleshooting technology issues
• Partner with the Data & Insights team to support member exit survey
• Facilitate post-renewal feedback sessions
• Prepare and deliver renewal reports and ad hoc analyses
• Monitor installment-payment completion

Manager, Global Member Processing

Operations

• Own the end-to-end build of EO’s global marketing campaigns inside HubSpot.
• Build, test, and launch HubSpot workflows for lifecycle, nurture, onboarding, lead routing, and re-engagement.
• Create and maintain audiences using smart lists, segmentation logic, and HubSpot properties.
• Set up and QA campaign assets including emails, landing pages, forms, CTAs, and A/B tests.
• Own and continuously improve EO’s campaign operations framework, SLAs, templates, and documentation.
• Maintain lifecycle stages, lead scoring models, and routing logic connected to our global CRM ecosystem.
• Monitor data quality and partner with analytics and technology teams on cleanup, deduping, and enrichment.
• Create and maintain dashboards to track conversion, attribution, audience engagement, and campaign health.
• Gather campaign requirements from global teams, regional leaders, and product owners.

Entrepreneurs' Organization

Senior Director, Communities

Manager, Global Member Processing

Manager, Campaign – HubSpot Operations