Account Manager
Ideagen
Job Level
Mid-LevelSenior
About the role
- Primary contact for strategic client accounts focused on delivering exceptional customer experiences
- Drive revenue growth through identifying upsell and cross-sell opportunities
- Manage and develop account plans for key customer accounts ensuring alignment with strategic business needs
- Oversee the contract renewal process and negotiate terms and conditions
- Compile and deliver account reports and revenue forecasts to senior management
- Serve as liaison between clients and internal teams to ensure customer satisfaction
- Collaborate across teams to deliver value and strengthen long-term partnerships
Requirements
- Proven ability to build strategic relationships within the healthcare sector and leverage CRM tools for deep client insights
- Skilled in driving upsell and cross-sell opportunities within high-ARR portfolios
- Expertise in crafting tailored value propositions to meet complex client needs
- Strong track record in securing favourable terms aligned with strategic account goals
- Proficient in data-driven forecasting and analytical reporting to project sales trends accurately
- Effective communicator with a collaborative approach to engaging internal and external stakeholders
- Experience selling into the healthcare industry
