Technical Support Officer – Licensing
Landye Bennett Blumstein LLP
Head of Medical Operations
Ideagen
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteJob Level
Lead
About the role
- Bridge the worlds of operational excellence and medical services, overseeing our comprehensive medical services management for cruise lines and commercial vessels worldwide
- Lead our team of account managers while serving as the primary liaison between our customers, our medical services provider partner, and our organization
- Represent our organization in the maritime healthcare sector, addressing client needs, coordinating responses to medical incidents, and providing expert guidance to stakeholders
- Own and nurture the relationship with our medical services provider partner, ensuring delivery on agreed SLAs and KPIs
- Foster a strong, collaborative working relationship with all stakeholders
- Provide overall ownership of our global clinic network
- Ensure adherence to service level agreements across all location
- Lead, motivate, and develop a high-performing team of account managers
- Apply medical and management expertise to identify and implement continuous improvements
Requirements
- Experience in maritime medicine and the maritime industry, especially cruise lines
- Strong operational excellence skills for measuring and improving performance
- People management experience and proven customer relationship management skills
- Experience working as a Doctor or Nurse in the cruise industry
- Experience using SeaCare software
