Senior Manager – Workday HCM
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Senior Renewals Manager
Ideagen
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Own the end-to-end renewal process for customer accounts ranging from $100K–$200K ARR, initiating multi-stakeholder negotiations up to six months in advance.\n
- Lead complex contract negotiations, driving multi-year deal structures and strategic consolidation to achieve premium GRR rates (93%+).\n
- Analyze customer health, usage patterns, and market dynamics to develop recovery plans for at-risk accounts.\n
- Collaborate cross-functionally with Finance, Legal, and Customer Success to optimize pricing, contract terms, and forecasting accuracy.\n
- Mentor junior team members, lead training sessions, and contribute to the continuous improvement of renewal strategies.\n
- Maintain highly accurate long-term forecasts and support account teams with creative solutions for challenging contracts.\n
- About Ideagen: Ideagen is a global provider of software solutions to regulated industries, helping organizations manage governance, risk and compliance.\n
Requirements
- Experience in Renewals, Account Management, or Customer Success within a software/SaaS environment.\n
- Proven success managing high-value, complex customer relationships.\n
- Advanced negotiation skills and experience handling escalations for at-risk accounts.\n
- Strong leadership and mentoring capabilities.\n
- Expert-level proficiency in Salesforce and advanced analytics tools.\n
- Deep understanding of subscription business models, revenue metrics, and renewal strategies.\n
- Excellent communication and presentation skills for senior-level engagements.\n
- Experience managing global accounts and renewal portfolios of $8M+ ARR.
