ICU Medical

Project Manager

• Provide implementation project leadership, organize, and lead team through complex, multidisciplinary projects.
• May be involved in larger projects under supervision of Senior Program Manager.
• Manage Service Delivery including scope, resources and timelines
• Collaborate with customers to identify, communicate and manage engagement risks.
• Manage all engagements within predefined performance targets including customer satisfaction and profitability.
• Analyze project forecast, timeline, budget, reports, and metrics to ensure project deliverables.
• Facilitate contingency planning, project risk assessment, and other decision-making activities on an as needed basis.
• Present to a variety of audiences and varied settings.
• Support select sales activities and presentations as the subject matter expert.

Senior Project Manager – Professional Services, Consumables

Product Marketing

• Manage marketing projects involving cross functional teams with strict timelines and milestones.
• Report on the process of marketing projects to leadership with details around accomplishments and risks.
• Develop and analyze reports from our CRM tool, competitive and current install base reports.
• Work alongside Global Product Managers to track, maintain and manage marketing projects.
• Develop product knowledge and function as a resource for customers, Sales, and Contracts personnel.
• Work with the Marketing organization to provide input to product design, development and release process for the Infusion Systems portfolios.
• Support Marketing, Sales and clinical support teams through the development and maintenance of various marketing collateral.
• Develop hands-on, in-depth knowledge of competitive products and maintain technical analysis of competitive strengths and weaknesses.
• Monitor competitor activity and current industry/clinical activity through published papers, studies, and media.
• Identify opportunities to enhance existing product offerings and communicate to the upstream product development team.
• Provide product knowledge and training to internal stakeholders.
• Respond to and support RFP and RFI requests for the Infusion Systems portfolios.
• Administer our RFP response tools with CQI efforts, including RFP debriefing and analytics.
• Work on special assignments as they arise.

Associate Product Marketing Manager, Infusion Systems

Learning and Development

• Lead the Vascular Access sales education program, including product, sales process, sales methodology, the clinical why, and customer buying process
• Maintain, update, and optimize sales processes to ensure alignment with customer buying journeys and internal business objectives.
• Champion and embed sales methodologies that support consultative, insight and value-driven selling into sales education and enablement content and tools
• Lead the field trainer program to ensure consistent delivery of sales training and development.
• Partner with Sales Managers and Leaders to design and deliver leadership development programs that enhance coaching capability and sales management effectiveness.
• Provide training and resources to strengthen sales skills, professional development, and continuing education for all sales roles.
• Foster and facilitate team selling practices across business units to deliver seamless customer experiences...

Sales Learning and Development Partner – Vascular Access

Engineer

• Under the guidance of the Engineering leadership, work to improve performance of manufacturing systems, e.g. OEE improvement (quality, performance and uptime), maintenance needs, MUV and scrap reduction.
• Support project timelines and milestones and bring them to completion on time and within budget.
• Assist in completion of CAPA tasks and deliverables (Corrective and Preventive).
• Use methodical approach for root cause analysis and propose robust technical solutions.
• Process technical expert for a manufacturing production line.
• Create and edit documents to support Production.
• Support initiatives for continuous process and product improvements.
• Conduct independent analysis and develop solutions to problems.
• Develop approaches and designs where precedent usually exists.
• Perform developmental and/or test work that relies heavily on a comprehensive knowledge of theory and design.
• Receives general project direction. Solicits input from more experienced engineers.
• Work on special projects as they arise.
• Initiate and carry out projects with adherence to program-management guidelines.
• Develop innovative tool design improvements.
• Develop and characterize processes and summarize technical details.
• Work with Quality Engineers on qualification activities for new or modified processes and equipment.
• Assist in training new/current employees with respect to documentation, use of equipment, laboratory techniques and department procedures.
• Delivers communications tailored to the needs of the receiver (managers, peers, customers) with appropriate frequency to maximize its utility and promote cross-functional collaboration.

Engineer II, Manufacturing

Full-stack Engineer

• Leads Post Market Risk Assessments of product issues to assess the need for Market Action
• Leads product performance investigations via failure analysis in individual complaints or through the evaluation of product-related trends (e.g., complaint, NCMR, SCAR)
• Leads the drafting of responses to regulatory enquiries associated with product performance
• Leads or participates in cross functional Complaint and CAPA Review Boards
• Owns or support product related CAPAs, as required
• Leads or participates in Quality projects and product risk file reviews, as required
• Leads and mentors, ensuring requirements associated with regulations and standards are met
• Effectively utilizes Quality tools to communicate recommendations to stakeholders
• Ensure readiness for any potential internal and/or external audits and inspections

Principal Engineer, Quality

Compliance

• Request and monitor daily report for direct orders on hold 2 x’s per day and distribute to staff.
• Request anniversary and expiration reports 120 in advance of anniversary or expiration date and distribute to staff for processing.
• Monitor that the above contracts have action taken 45 days prior to anniversary or expiration date.
• Monitor the SOX compliance report logs – Chargeback paid activity, Contract amending activity and Direct sales reports.
• Monitor the Contract Admin mailbox consisting of rebills, price requests, customer deactivations, product adds and deletes and contract extensions.
• Track and log all contracts, LOA’s and PO’s received from the sales reps and route to appropriate analyst.
• Review and approve contracts entered by analyst to ensure accuracy and to comply with SOX audits.
• Point person for request and retrieval of archived contracts.
• Notify Compliance Analyst of device shipments.
• Review Compliance statements prior to customer notification.
• Respond to contract compliance inquiries from Commercial Contracting, Sales and/or other entities regarding customers.
• Conduct 1:1’s with all direct reports monthly.
• Conduct team meetings as needed due to staff in both LF and SC.
• Manage and work with the Compliance Analyst with all failure to supply requests.
• Work on special assignments as assigned

Section Manager – Contract Admin & Compliance

• Applies scientific principles to generate new concepts and demonstrate proof of principle via design analysis and prototypes for the new medical devices design and various complex problems
• Apply medical device Design Control procedures to successfully develop concepts into products and provide engineering deliverables for all phases (concept, definition, development, qualification and launch) of the Product Development Process (PDP)
• Design products used for infusion of fluids and medication, focused on disposable, sterile products used in infusion pumping systems
• Perform engineering analysis utilizing tools such as MatLab, and ANSYS Finite Element Analysis (FEA) to assess feasibility and robustness of design
• Must be proficient in selection of medical device engineering materials, plastic and metal components design, geometric dimensioning and tolerance analysis (GD&T), critical to function (CTF) and tolerance stack-up analysis
• Expertise in medical device risk analysis and Failure Mode Effects and Criticality Analysis (FMECA) as per ISO 14971:2019 regulations, Design for Manufacturability (DFM) and Design for Testability (DFT)
• Must be familiar with Lean Management methodology
• Develop test methods and fixtures for medical device verification and Validation
• Apply analytical and statistical methodologies to support design decisions
• Provide technical leadership to internal and external partners for product development and on-market product support
• Propose original and innovative technologies and provide input to the legal department when preparing patent applications
• Coordinate the activities of designers and technicians to meet overall project objectives
• Assess the various technical and schedule risks and define appropriate contingency plans
• Communicate up and down the organization with status updates and any technical issues or issues relating to the balance between scope, resource and schedule
• Coordinates with third party development partners, specifies project deliverables, and reviews work output
• Understands medical regulations and standards and the applicability to product performance and testing requirements
• Work on special projects as they arise, including root cause, NCR and CAPA investigations, customer complaints analysis, remediation activities and other ongoing product sustaining work
• All other duties as assigned

Principal Engineer, Mechanical

Manager

• Maximize opportunities for ICU Medical revenue and margin growth by driving marketing initiatives through contract management and executing Individual and IDN Contracts and Anniversaries.
• Individual/IDN Contract Development, Implementation & Maintenance.
• Identify and pursue projects to enhance contracting and operational efficiencies.
• Action Contract Expirations and Individual/IDN Contract Amendments, LOxs, etc.
• Manage priorities effectively for the team and communicate status to leadership and key stakeholders on a regular basis.
• Develop, train and manage Tools and Templates (profit analysis, quote tool, anniversary tool, contract templates, etc.).
• Internally Collaborate with Marketing, Legal, Finance, and Field Sales to both strategically and tactically manage contracting needs including approval of non-standard terms and conditions for RFPs and contracts.
• Responsible for all analytics and contract needs for Individual/IDN RFP/RFI and bid request.
• Field Point-of-Contact.
• Develop and Manage Tools (quote tool, anniversary tool, etc.).
• Internally Collaborate with Marketing, Legal, Finance, and Field Sales to both strategically and tactically manage contracting needs.
• Maximize opportunities for ICU Medical revenue and margin growth by driving marketing initiatives through contract management and executing Individual and IDN Contracts and Anniversaries.
• Strategically develop and execute processes that enable the execution of Marketing needs while balancing resource constraints.
• Create an environment to promote development of the analysts through training, coaching, and leadership enhancement.
• Accountable for the management of all individual/IDN customer contracting activities (contract lifecycle).
• Manage bottom line revenue enhancement for ICU Medical through the anniversary process.
• Responsible for all analytics and contract needs for Individual/IDN RFP/RFI and bid requests.
• Enforce the teams adherence to ICU Medical policies by promoting, developing and monitoring Standard Operating Procedures.
• Work on special assignments as assigned.

Contracts Manager – Consumables

Sales Development Rep

• Lead the Vascular Access sales education program, including product, sales process, sales methodology, the clinical why, and customer buying process
• Maintain, update, and optimize sales processes to ensure alignment with customer buying journeys and internal business objectives.
• Champion and embed sales methodologies that support consultative, insight and value-driven selling into sales education and enablement content and tools.
• Lead the field trainer program to ensure consistent delivery of sales training and development.
• Partner with Sales Managers and Leaders to design and deliver leadership development programs that enhance coaching capability and sales management effectiveness.
• Provide training and resources to strengthen sales skills, professional development, and continuing education for all sales roles.
• Foster and facilitate team selling practices across business units to deliver seamless customer experiences.
• Conduct ride-alongs with sales representatives to provide in-the-moment coaching, feedback, and skill development.
• Deliver clinical sales coaching and education to ensure reps can confidently address complex product and industry conversations.
• Work cross functionally to collaborate on the design and optimization of the onboarding process to improve time to effectiveness for new sales representatives and sales leaders.
• Monitor and share competitive intelligence and industry trends to keep sales education programs up to date with current, relevant insights.
• Align internal processes, tools, and resources with both sales and customer buying processes to improve effectiveness and efficiency.
• Partner with cross-functional teams (e.g., marketing, product, operations) to ensure unified messaging and enablement strategies.

Clinical Sales Development Consultant

Software Engineer

• Proficiency in integrating Oracle e-business suite with EDI (IBM SI B2b) tool
• Working knowledge of the 3PL EDI integration with oracle (850/810/940/945)
• Analyze project requirements and determine technical approach and programming required
• Support Oracle Applications Production environment (12i)
• Medium to High efficiency in PL/SQL programming
• Demonstrate technical knowledge (RICE components) in EBS O2C and P2P cycles
• Rewrite to remove errors to adapt to new requirements
• Support business needs for system processing and availability
• Participate in 24/7 department on-call program

Applications Programmer, EDI, Oracle

Data Analyst

• Support curation and delivery of customer data packages
• Data Analytics Team Support and Automation: ensure analyst team is delivering, adhering to processes and fully utilizing automation tools.
• Utilize Salesforce CRM to track on time delivery of contracted services and reports overview calls
• Leverage real time analytics to track customer satisfaction
• Define requirements and assist in tool development for enhanced analytics
• Develop and deliver training materials for analytics
• Educate internal departments on any new or revised service offerings
• Lead Voice of the Customer activity to understand customer needs
• Work cross functionally to create optimization and value-add services for current install base
• Work with contracts and legal department to create and review service contract language.

Program Manager, Professional Services – Data Analytics

Analyst

• Enforces established pricing guidelines and generation of Margin Analysis for internal review & approvals
• Update and maintain the Model N contract system as required (i.e., new, amendments, etc.)
• Provide data and/or analytics for assigned regions and contracts
• Manages contract expirations & renewals
• Communicates price changes, renewals and price list extensions to marketing, field sales and trading partners as appropriate
• Support incoming Trading Partner & ICU Medical associate contracting requests or questions
• Manage & Execute Chargeback process with Trading Partners
• Approves tier activations via GPO membership portals
• Applies tier changes, membership adds/deletes and address updates
• Collaborate with accounts receivable department to resolve billing discrepancies pursuant to contractual terms and conditions
• Review contracts for signature
• Create price lists and membership lists to include in standard contract templates
• Collaborate with Membership in tying of accounts to execute commercial contracts
• Collaborate on relevant project teams and work groups
• Provide support for process improvement, standardization or strategic initiatives
• Work on special projects as assigned