ICU Medical

Content Manager

• Lead and own content strategies for product launches, campaigns, market education, and other initiatives
• Collaborate with Sales and Marketing to identify messaging gaps and content opportunities
• Define content types, channels, and formats needed across customer journeys
• Help Account Service shape creative briefs that are insight-driven, audience-specific, and goal-oriented
• Own content calendars and lifecycle plans, including evergreen and content repurposing
• Manage corporate brand-level content efforts including thought leadership, industry celebrations, and storytelling
• Serve as the content subject matter expert, providing clear guidance on content purpose, priorities, and planning
• Establish content frameworks and messaging architecture that ensure consistency across regions, products, and channels
• Partner with Analytics and Commercial teams to define KPIs, measure content performance, and optimize strategy based on insights
• Influence and align senior stakeholders around content priorities, trade-offs, and investment decisions

Senior Content Strategist

Analyst

• Coordinate banking setups, including opening new bank accounts, adding new bank account services, updating signatories, and responding to KYC requests
• Administering multiple banking portals and user access requests/audits
• Maintain global bank account list for accuracy including account signers and approvers
• Support cash forecasting process
• Work with different functions to streamline processes and resolve payment issues
• Review debt compliance and covenants
• Coordinate intercompany cash movements and repatriation of foreign cash balances
• Initiate FX trades in 360T (FX execution platform) and perform confirmation and settlement process
• Support internal and external audits
• Assist with other Treasury-related projects or initiatives as needed, including evaluating working capital programs, optimizing Kyriba (treasury management system), reviewing new banking products, etc.
• Support risk management activities, including interest rate and FX hedging programs

Treasury Analyst

Sales

• Ensures collaboration across the region including Clinical, Strategic Business Manager and Account Executive counterparts. Monitors execution with the customer and gives direction as needed.
• Coach and develop assigned sales team to meet both qualitative and quantitative goals.
• Create a sense of urgency that encourages prompt activation on prospective opportunities.
• Delegate ownership of accounts to salespeople while maintaining accountability for team success.
• Establishes, defines, and managers to clear strategic direction, territory plans aligned to the strategy and playbook and aligned compensation plans for sales team.
• Provide overall management of sales process and sales force effectiveness.
• Perform regional sales forecasting, analysis, and reporting.
• Develops annual budget/sales goals and respective territory plans in conjunction with the sales team, marketing, and other cross functional business partners.
• Executes the regional sales plan to meet the overall objectives of the company, aligned to the country’s strategic plan, including the revenue and gross margin objectives.
• Develops all field sales employees within the region to drive individual and group performance.
• Works closely with demand planners and supply chain as an integral part of the S&OP process to ensure that inventory forecast matches the revenue forecast.
• Work with Account Executives and Sales Training team to support the skills development in the team, drive customer satisfaction and maintain an executive presence for major geographical accounts.
• Additional duties as assigned by manager

Regional Sales Manager – Vascular Access

Recruitment

• Partnering with hiring managers and the HR team to understand position requirements.
• Screening resumes and evaluating applicants.
• Scheduling and conducting phone interviews.
• Conducting competency behavioral-based interviews.
• Providing status updates to HR and hiring managers as necessary.
• Conducting reference checks and assisting with background check processes.
• Collecting interview feedback and documenting candidate assessments throughout the interview process.
• Partnering with agencies and job board representatives.
• Provide expertise in branding, attracting, and acquiring high-performing talent.
• Develop knowledge and understanding of the ICU Medical culture, products, business model, and the medical device industry.
• Ensure candidates experience a quality recruiting and interview process.

Corporate Recruiter

Account Executive

• Achievement of all sales quotas and objectives, achieved through development of and follow through with strategic business plans for all target customers.
• Relationships at the Executive level, demonstrated through access, meetings and business discussions with customers.
• Understanding of customers’ goals, initiatives, challenges, purchasing/contracting processes and timelines for large, strategic projects.
• Knowledge around product/business unit synergies and value proposition of the broad ICU Medical portfolio.
• Inclusivity of broad portfolio team as appropriate based on customer initiatives and ICU Medical organizational goals.
• Understanding of and proficiency with ICU Medical contract structures.
• Understanding of general framework of competitive contracts/selling strategies.

Major Account Executive

Solutions Engineer

• Gather requirements, design solution and implementation in Oracle EBS
• Review cross functional solutions for all enhancements and projects to ensure the Global solution/process is not impacted
• Configure systems for modules – Financials, Distribution, Logistics, Procurement
• Operations support and Finance support for any incidents/critical incidents
• Coordinate with Business for requirements and review solution/training
• Coordinate with cross functional team and development for implementation solution
• Analyze project requirements and determine technical approach and programming required
• Support Oracle Applications Production environment (12i)
• Medium to High efficiency in pl/sql programming
• Support business needs for system processing and availability.
• Participate in 24/7 department on-call program.

Senior Oracle Solutions Architect

Marketing

• Serve as the primary industry and product expert and function as a knowledge resource for strategic market development, key customer engagement, 3rd party strategic expansion, driving increased long-term category sales
• Ownership of global net new revenue growth in the ambulatory infusion space.
• Requires the ability to understand, collaborate with and influence key internal corporate stakeholders, including peer marketing, R&D, & operations/production.
• Will directly identify and develop KOL’s and proof source development.
• Clearly articulate product inputs into product design, development and release process for infusion systems products and maintain the product development road map, working under the direction of Marketing leadership to develop requirements for current and future products by conducting market research, collecting and analyzing market data, trends, customer attitudes and behaviors as well as the competitive landscape.
• Coordinate the collection, description, analysis and prioritization of requests for new product functionality from customers, with a strong emphasis on teamwork, collaboration and communication.
• Will participate in a supporting role for marketing, sales and clinical support teams through the development and maintenance of various technical marketing collateral including application notes, FAQs, product notes, user guides, field training presentations, online marketing content and demos.
• Develop hands-on, in-depth knowledge of competitive products and maintain technical analysis of competitive strengths and weaknesses, feature sets, underlying technology, product workflow, usability, etc. to establish technical differentiation and feature/benefit statements.
• Solicit customer, prospect and partner input (via customer calls, user groups, site visits, tradeshows, surveys, win/loss analyses, etc.) to understand global market challenges and requirements and be responsible to feed product definition insights into the product development teams.
• Work on special assignments as they arise

Director, Global Marketing – Ambulatory

Clinical Operations

• Lead and manage all phases of medical device with safety software implementation projects, ensuring on-time and within-budget delivery.
• Serve as a clinical subject matter expert to guide design, configuration, and execution of implementation plans.
• Drive continuous improvement initiatives to enhance implementation efficiency and outcomes.
• Lead remote clinical education sessions, ensuring stakeholders are trained effectively and prepared for go-live.
• Oversee go-live activities, providing on-site or remote clinical support as needed to ensure smooth transitions.
• Collaborate with internal and external teams, including clinical staff, technical teams, and customers, to align project goals and timelines.
• Develop and maintain project documentation, including timelines, clinical deliverables, and status reports.

Clinical Project Manager – Home Infusion

Product Marketing

• Serve as the leader and product(s) expert and function as a knowledge resource for strategic market development, key customer engagement, 3rd party strategic expansion, driving increased long-term category sales, & KOL and proof source development.
• Ownership of global net new revenue growth in the IV Informatics infusion space. Also, serves as the leader to ensure install base is insulated from competitive threats.
• Requires the ability to understand, collaborate with and influence key internal corporate stakeholders, including peer marketing, R&D, & operations/production, contract marketing, services and professional services.
• Clearly articulate product inputs into product design for products that operate in the cloud, in hybrid cloud and follow SaaS and hybrid Saas licensing models, and utilize advanced AI architectures, development and release process for infusion systems products and maintain the product development road map, working under the direction of product leadership to develop requirements for current and future products by conducting market research, collecting and analyzing market data, trends, customer attitudes and behaviors as well as the competitive landscape.
• Coordinate the collection, description, analysis and prioritization of requests for new product functionality from customers, with a strong emphasis on teamwork, collaboration and communication.
• Drives marketing to support sales and clinical support teams through the on-market sales, development and maintenance of various technical marketing collateral including application notes, FAQs, product release notes, user guides, field training presentations, online marketing content and product demos. Including insuring successful product launches for new products and all corresponding product patches.
• Develop hands-on, in-depth knowledge of competitive products and maintain technical analysis of competitive strengths and weaknesses, feature sets, underlying technology, product workflow, usability, etc. to establish technical differentiation and feature/benefit statements.
• Solicit customer, prospect and partner input (via customer calls, user groups, site visits, tradeshows, surveys, win/loss analyses, etc.) to understand global market challenges and requirements.
• Work on special assignments as they arise

Director, Product Marketing – IV Informatics

Customer Success Manager

• Lead, mentor, and develop the Clinical Customer Success Nurse Consultant (CSNC) team.
• Establish team goals, performance expectations, and development plans.
• Provide coaching and professional growth opportunities.
• Oversee post-implementation customer success activities.
• Ensure smooth transition from implementation to customer success.
• Build executive-level customer relationships.
• Monitor customer health metrics and implement mitigation strategies.
• Develop customer success strategy for clinical infusion products.
• Standardize processes and best practices.
• Create and track KPIs for outcomes and team performance.
• Lead cross-functional initiatives to enhance customer experience.
• Oversee analysis of infusion data and utilization metrics.
• Translate insights into actionable recommendations.
• Support strategic account planning.
• Lead development of post-implementation customer-facing tools and materials.
• Ensure accurate documentation in CRM/business systems.
• Maintain expert-level knowledge of products and clinical workflows.

Manager, Clinical Customer Success

Customer Advocate

• Lead clinical investigations involving complex on market product issues, including reviewing workflows, assessing user practices, and identifying root causes that impact multiple clinical sites.
• Serve as a clinical liaison to customer nursing, pharmacy, and patient care teams to promote safe and effective use of ICU Medical devices and ensure timely resolution of serialized or systemic product concerns.
• Provide high-level clinical and technical guidance to internal teams including Field Service Engineers and Account Managers during troubleshooting and product escalations.
• Partner with the Senior Customer Advocate - Technical to provide clinical insight, documentation, and participation in remote and onsite customer assessments as needed.
• Collaborate with cross functional teams—including Technical Service support, R&D, Quality, and Regulatory —to provide clinical context that informs decision making and product enhancements.
• Model exceptional clinical professionalism and communication, especially when supporting customers experiencing challenges or complex clinical situations.
• Provide clinical feedback to engineering, helping refine product design, user guidance, and training materials based on real world clinical experience.
• Maintain advanced product competency by engaging with internal product experts, Technical Services, Professional Services, Field Service Engineers, Quality, and R&D teams to understand evolving product features and clinical applications.
• Support knowledge transfer by documenting advanced clinical workflows and troubleshooting guidance to enable streamlined handling of future cases.
• Partner with the Clinical Services and Customer Success Manager to identify and address clinical training gaps that impact customer experience or internal support performance.

Senior Customer Advocate – Clinical

• Responsible for building and maintaining ICU Medical’s Respiratory Care business in a given territory.
• Building and maintaining relationships with key decision makers that lead to the stabilization of current business and development of future business opportunities.
• Increases profitability and expands existing accounts by selling ICU Medical products and extending relationships into new areas with new accounts in both the acute and non-acute customer segments.
• Provides post sales implementation support on an ongoing basis to ensure ICU Medical customers are maintaining an overall positive experience.

Respiratory Sales Specialist

Communications

• Act as a partner for assigned Marketing Communications Manager(s), ensuring marketing initiatives are delivered on time, compliant, and aligned with objectives.
• Coordinate the flow of feedback, revisions, and approvals across marketing communications team for assigned projects.
• Facilitate day-to-day execution of Medical, Legal, and Regulatory (MLR) review workflows, including uploading, routing, versioning, and archiving assets in document control systems (e.g., Veeva Vault).
• Coordinate claims substantiation to ensure all product claims are supported by clinical, technical, or regulatory documentation.
• Coordinate the content lifecycle process—including re-approval, refresh, renewal, and retirement.

Marketing Communications Coordinator

• Prepare and manage the U.S. tax compliance of its foreign operations, including the calculation and documentation of Subpart F, GILTI, FDII, BEAT, E&P, foreign tax credits, etc.
• Prepare and review the quarterly and annual tax provision
• Review and manage the international compliance of its foreign subsidiaries.
• Perform international tax modeling and related structure maintenance
• Support the Company’s international integration, expansion, and special tax projects
• Identify and implement systems and process improvement initiatives
• Support international tax audits including drafting responses to information requests
• Ensure compliance with SOX requirements
• Research, plan and document related tax issues and positions
• Interface with outside tax advisors

Senior Manager, International Tax

Consultant

• Collaborate with customer cross-functional teams to design, configure and validate drug libraries associated with smart infusion pumps with DERS, ensuring optimal functionality and alignment with clinical workflows.
• Oversee end-to-end drug library development for smart infusion pump implementations.
• Collaborate with customer pharmacy leadership to standardize medication concentrations, dosing limits, and infusion parameters aligned with institutional policies and evidence-based practice.
• Co-lead multidisciplinary drug library review sessions.
• Recommend drug library governance model development and long-term maintenance strategies.
• Partner with cross-functional teams, including Nursing, Project Management, IT, and operational stakeholders, to ensure seamless project execution and adherence to timelines.
• Build and maintain strong relationships with key client stakeholders, addressing challenges, and providing expert guidance to achieve client satisfaction and project goals.
• Provide insights and recommendations on medication safety practices and infusion pump programming to enhance patient safety and outcomes.
• Lead advanced training sessions for pharmacy and clinical staff, ensuring effective adoption and utilization of the safety software and infusion pumps.
• Troubleshoot and resolve complex clinical issues during implementations, leveraging expertise to minimize disruptions.
• Identify opportunities to refine implementation processes and tools, contributing to the development of best practices for the organization.
• Provide regular updates to internal and external stakeholders, highlighting project status, risks, and resolutions.
• Aptitude to evaluate professional literature and understand the application of statistics.
• Possess strong communication, organizational, critical thinking and collaborative skills. They must be self-learners and possess the ability to teach others.
• Understand healthcare trends and healthcare improvement initiatives and articulate the role that ICU Medical solutions play within those initiatives.
• Ability to effectively present to groups of clinicians and possess the professional acumen to interact effectively with senior hospital clinical leadership.
• Collaborate with R&D and Upstream Marketing teams as implementation subject matter expert during the new product development lifecycle.