Field Service Engineer

ICU Medical

Field Service Engineer providing on-site technical service in electromechanical medical equipment. Driving to customer locations and ensuring satisfaction in troubleshooting and repair.

Posted 6/4/2026full-timeRemote • California, Colorado, Connecticut, Maine, Montana, New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

ATS Keywords

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Hard Skills

electromechanical device installationproduct testingdevice repairhardware updatessoftware updatesMedNet supportMedNet device configurationsdrug library installationtechnical traininginventory management

Soft Skills

customer serviceresponsivenesscommunicationcustomer satisfactionloyaltyretentionproblem-solvingattention to detailteam collaborationtime management

Tools & Technologies

Oracle Service Requestslaptopfield service softwaretechnical field projectsspare parts inventory

Certifications & Qualifications

High School diplomaGEDAssociate degree in technical discipline

Industry Keywords

cGMPhealthcarefield technical servicesfield repair servicescustomer training

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

Provide on-site field technical services that exceed customer expectations for responsiveness, delivered at a level of quality and value that results in customer satisfaction, loyalty & retention.
Drive to customer locations on a daily basis.
Provide product testing & investigation and repair of devices at customer location.
Electromechanical device installation for field-serviceable equipment.
MedNet support.
MedNet device configurations.
Install MedNet drug libraries as needed.
Provide customer Technical In-Service training.
Register Oracle Service Requests via laptop.
Implement hardware & software device updates via technical field projects.
Provide billable (i.e. non-warranty) field repair services.
Maintain inventory of field spare parts.
Proper expensing of all travel costs.

Requirements

What you’ll need

Must be at least 18 years of age.
High School diploma or GED equivalent; Associate degree in a technical discipline, or equivalent experience.
Minimum of 3 years of experience in a technical vocation. Healthcare background preferred.
Strong cGMP, process and product knowledge.
Excellent verbal and written communication skills.

Benefits

Comp & perks

Ability to use commercial air travel when necessary.
Must be able to travel on short notice.
Valid driver’s license.
Must own reliable vehicle with sufficient capacity to transport repair tools and equipment to customer sites.
Must be eligible for the corporate credit card.
Ability to work overtime as needed.
Must be willing to work in a hospital environment, typically a Biomed work area.
Must have high level of hand-eye coordination and manual dexterity to work with electro-mechanical medical devices.