Administration

• Administer and manage enterprise analytics and application platforms across development, test, and production environments, ensuring high availability, performance, and reliability.
• Manage role-based access controls, user provisioning, and license allocation, ensuring secure and compliant access to systems and data.
• Monitor system performance, usage, storage, and availability, and implement optimizations to improve efficiency and cost-effectiveness.
• Support installation, configuration, upgrades, and maintenance of application platforms with minimal disruption to users.
• Troubleshoot application, user access, and data issues, perform root cause analysis, and implement timely resolution.
• Maintain administrative dashboards and reporting on system usage, access, and performance metrics.
• Support automated workflows for user access and system administration processes.
• Ensure security configurations (e.g., authentication, access control, and compliance requirements) are properly implemented and maintained.
• Support backup, recovery, and operational continuity processes for application platforms.
• Coordinate system outages, maintenance activities, and communications with stakeholders and end users.
• Collaborate with infrastructure, database, and development teams to support deployments, integrations, and platform operations.
• Maintain system documentation, configurations, and operational procedures.

Application Administrator

Database Administrator

• Administer, monitor, and maintain enterprise databases across development, test, and production environments to ensure system availability and reliability.
• Perform database performance tuning, query optimization, and capacity planning to support scalable and efficient operations.
• Support and validate data flows across data warehouse and data lake environments, ensuring accuracy, completeness, and interoperability across systems.
• Troubleshoot database and data pipeline issues, perform root cause analysis, and implement corrective actions.
• Manage and execute backup, recovery, and disaster recovery (DR) processes, including testing and validation of recovery procedures.
• Support data ingestion and ETL processes, including identifying and resolving issues with missing, invalid, or delayed data.
• Collaborate with infrastructure, system, and network teams to resolve performance issues and maintain overall system health.
• Ensure database security, access controls, and compliance with federal security and data governance requirements.
• Support deployment activities, including schema updates, database changes, and integration with CI/CD processes.
• Maintain documentation for database configurations, processes, and operational procedures.

Artificial Intelligence

• Design, test, and refine prompts to optimize LLM outputs for accuracy, relevance, and tone across diverse use cases.
• Train and fine-tune LLMs using proprietary datasets and prompt engineering techniques.
• Embed AI prompts into applications and software to automate complex or repetitive tasks.
• Monitor performance data to optimize outputs and fine tune strategies.
• Support the integration of AI-powered chatbots into team workflows and enterprise platforms.
• Monitor AI system performance, analyze output quality, and iterate based on feedback and metrics.
• Measure SEO and adjust strategies to improve performance on key terms.
• Collaborate with domain subject matter experts, product, engineering, and UX teams to align AI behavior with user expectations and business goals.
• Maintain documentation of prompt libraries, model behaviors, and integration strategies.

AI Solutions Specialist

Security Analyst

• Support the day‑to‑day operation of ICF’s information security program under the guidance of senior security staff and the Cyber Security Manager
• Assist with monitoring, maintaining, and documenting security controls and technologies, including endpoint protection, access controls, vulnerability management, and security event monitoring
• Work closely with experienced analysts and internal stakeholders to identify, document, and escalate security issues
• Support routine security operations including security monitoring, service requests, evidence gathering, and incident response support
• Contribute to security assessments and reporting

Associate Cyber Security Analyst

Data Engineer

• Lead planning, execution, and delivery of data management and data engineering projects supporting OHS program oversight and operations
• Apply iterative and flexible project management approaches to prioritize work based on value, user needs, and level of effort
• Coordinate closely with the Project Manager to align data project priorities with contract deliverables and performance metrics
• Supervise and provide technical direction to data-focused staff, including Data Analysts, Data Visualization Specialists, Data Management Specialists, and Data Entry Support Specialists
• Design, build, and maintain data pipelines, integrations, and automation processes using federally compliant tools and platforms
• Support integration of data from federal systems such as HSES, AMS, GrantSolutions, and the TTA Hub into operational and analytical tools
• Maintain and enhance workflow and task tracking solutions, including Smartsheet-based tools (e.g., SmartFlow)
• Support the use of the OHS Data Layer and cloud-based infrastructure to enable scalable, secure data processing and analysis
• Ensure data accuracy, integrity, and alignment across systems, mitigating competing sources of truth
• Implement and support data quality assurance, validation processes, and governance practices appropriate for federal environments
• Ensure documentation of data structures, pipelines, and processes to support knowledge transfer and continuity
• Lead development of data products, dashboards, reports, and automated outputs that support grants management, monitoring, and leadership decision-making
• Support generation of standardized documents and correspondence through automated data integration where appropriate
• Enable data-informed decision-making through improved access to timely, relevant, and well-structured data
• Analyze data workflows and business processes to identify opportunities for efficiency, automation, and improvement
• Develop and maintain technical documentation, data dictionaries, process documentation, and handoff materials
• Support the development of training materials and guidance to promote consistent use of data tools and solutions
• Respond to data-related inquiries and support ad hoc and recurring data requests from OHS staff and leadership
• Participate in briefings, meetings, and planning sessions related to data management initiatives
• Support coordination across technical and programmatic teams to ensure solutions align with operational needs

Data Engineer, Data Project Lead

Customer Support

• Support review, analysis, and documentation of Head Start and Early Head Start grant applications, supplemental funding requests, budget modifications, waiver requests, and post-award activities.
• Assist in reviewing applications for completeness, compliance, and adherence to federal regulations and OHS policies.
• Document analyses, recommendations, and communications in appropriate federal information systems, including HSES and GrantSolutions.
• Support preparation of funding recommendations, summaries, and grant-related correspondence as directed.
• Support ongoing grant oversight activities, including review of enrollment data, performance reports, monitoring findings, corrective action plans, and recipient correspondence.
• Assist with identification and documentation of potential programmatic or compliance issues and support follow-up activities.
• Contribute to pre-review planning, monitoring preparation, and post-review documentation activities.
• Assist in development of accurate, policy-aligned guidance and technical assistance materials.
• Assist with data collection, aggregation, and basic analysis to support grant oversight, reporting, and decision-making.
• Assist with completion of required documentation related to grant requests, monitoring activities, and administrative actions.
• Contribute to national initiatives, ad hoc program support.

Head Start Program Support Specialist

ServiceNow

• Lead requirements discovery with clients and stakeholders, clarify ambiguous needs, and design scalable ServiceNow and integrated technology solutions.
• Translate business processes into detailed technical designs aligned with both short and long term goals.
• Serve as a trusted technical advisor, providing expert guidance on platform capabilities, customization, integrations, and best practices.
• Identify potential delivery challenges early and develop innovative solutions.
• Collaborate with project teams to ensure solution designs are implemented accurately and effectively.
• Conduct code reviews and provide feedback to maintain quality, consistency, and alignment with standards.
• Design and oversee integrations and automation workflows across systems, ensuring data consistency and integrity.
• Document integration strategies, data models, and technical roadmaps.
• Apply and promote performance optimization best practices, resolving bottlenecks and improving system responsiveness.
• Develop and lead quality assurance and testing strategies for technical deliverables.
• Ensure projects are staffed with appropriately skilled and certified resources; identify and address talent gaps.
• Work closely with project managers to maintain scope, timelines, and clear communication with leadership and clients.
• Define and enforce security and compliance requirements for all solutions.
• Produce comprehensive technical documentation, including architecture diagrams, specifications, and implementation guidelines.
• Contribute to knowledge sharing across the practice through documentation, white papers, demos, and learning sessions.
• Stay current on ServiceNow and related technologies, applying new insights to improve solution design and delivery.
• Build and maintain strong client relationships, anticipating needs and guiding clients toward optimal outcomes.
• Mentor and coach team members, support career development, and contribute to best practice frameworks.
• Foster strong partnerships with ServiceNow teams, clients, and internal stakeholders to support collaboration and issue resolution.
• Lead strategic solutioning efforts, propose innovative approaches, and support go to market initiatives.
• Contribute to corporate growth by identifying new opportunities, shaping client roadmaps, supporting proposals, and presenting solutions to technical and non-technical stakeholders.

Senior ServiceNow CSM Architect - DHS Public Trust

• Design, develop, and maintain ServiceNow integrations supporting enterprise call center and case management workflows.
• Implement and support inbound/outbound integrations using REST APIs, IntegrationHub, and event-driven patterns.
• Configure and maintain data ingestion pipelines (Import Sets, Transform Maps) ensuring data quality, normalization, and deduplication.
• Develop server-side logic (Script Includes, Business Rules, Scheduled Jobs) to support integration processing and workflow automation.
• Implement asynchronous processing (events, queues, retries) to ensure reliable, scalable data exchange.
• Troubleshoot and resolve integration issues across ServiceNow and external systems; support testing, deployment, and operational monitoring.
• Collaborate with architecture and security teams to implement API-based, event-driven, or zero-copy integration patterns as appropriate.

Senior ServiceNow Software Integration Developer

• Develop and deploy ServiceNow solutions for clients
• Work closely with Solutions Architects and Business Analysts
• Collaborate with cross-functional teams to implement ServiceNow solutions
• Support data migration design and activities
• Assist architects and senior developers in integration of ServiceNow with other systems
• Create detailed documentation of configurations, customizations, and other decisions
• Conduct thorough testing of ServiceNow configurations
• Support end-user training
• Troubleshoot and resolve technical issues related to ServiceNow implementations
• Adhere to security best practices and ensure compliance
• Stay updated on the latest ServiceNow features and enhancements
• Collaborate with project managers and stakeholders

ServiceNow Developer, CSM, Public Trust

• Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes
• Collaborate with cross-functional teams to implement ServiceNow solutions
• Support data migration design and activities from legacy systems to ServiceNow
• Assist architects and senior developers in the integration of ServiceNow with other systems
• Create detailed documentation of configurations, customizations, and other technical decisions
• Conduct thorough testing of ServiceNow configurations
• Support end-user training to ensure a smooth adoption of the implemented solution
• Troubleshoot and resolve technical issues related to ServiceNow implementations
• Adhere to security best practices and ensure compliance requirements are met
• Mentor Associate ServiceNow Developers

Senior ServiceNow CSM, ITSM Developer

Technical Project Manager

• Support the planning and execution of work for two cross-functional delivery teams focused on modernizing existing state and federal digital services and websites.
• Work closely with team members and clients to help prioritize deliverables based on agreed-upon roadmaps.
• Coordinate releases, track dependencies, and ensure work stays aligned to timelines and desired outcomes.
• Strengthen how teams operate: refining intake and prioritization, improving Agile ceremonies, clarifying roles and decision paths.

Digital Project Manager

• Design, develop, and maintain scalable data pipelines and ETL/ELT processes
• Build and optimize data solutions within cloud environments using AWS services and Databricks
• Ingest, transform, and integrate structured and unstructured data from multiple sources
• Develop and maintain data models, data marts, and database structures to support analytics and reporting
• Ensure data quality, integrity, and availability through validation, cleansing, and monitoring processes
• Collaborate with architects, analysts, and developers to translate business requirements into technical solutions
• Support CI/CD processes and automated deployments in collaboration with DevSecOps teams
• Participate in Agile development processes, including sprint planning, backlog grooming, and daily stand-ups
• Troubleshoot data issues, perform root cause analysis, and implement solutions in development and production environments
• Create and maintain technical documentation for data pipelines, transformations, and workflows

Program Manager

• Provide oversight of strategy, technology, engagement and analytical agile teams responsible for the delivery of a complex enterprise geospatial and land use planning program
• Translate mission and business strategies into actionable plans
• Engage with technical and non-technical stakeholders to elicit requirements and communicate progress
• Lead the design and evolution of a tailored program management framework
• Oversee hiring, onboarding, team development, and HR-related functions
• Act as the primary client interface for managing schedules, budgets, program risks, and technical priorities
• Coordinate all internal financial and contractual aspects of the program

Program Director

Manager

• Provide proposal and contracts support for Requests for Proposals and active contracts with commercial and state and local clients across the nation
• Review and negotiate reliance letters for the purpose of clients’ financial transactions
• Prepare, review, and manage documentation and forms required for state and local proposal submissions
• Lead the contract review and negotiation process for new proposals, RFP awards, amendments to existing contracts and new contracts
• Maintain all required contractual documentation
• Negotiate robust terms and conditions, including indemnification, limitation of liability, intellectual property, ownership, insurance, and liquidated damages
• Review and negotiate non-disclosure agreements, teaming agreements and subcontract agreements
• Identify contractual and/or RFP terms which may pose risk to the company and provide recommendations where applicable on strategies to mitigate
• Provide guidance and oversight, and work with client representatives to resolve operational and contractual issues
• Proactively assess critical contract obligations and contract provisions
• Advise on contract revisions to better meet the needs of the Client and ICF
• Support data calls, maintain compliance with SOX and other governmental requirements
• Handle multiple priority tasks and proposals effectively

Contracts Manager

Product Designer

• Contribute to the modernization of legacy systems through user-centered applications, by applying human-centered design principles across the full product lifecycle.
• Translate complex business processes, technical constraints, and mission requirements into intuitive UX/UI solutions for enterprise users (e.g., personnel vetting, adjudication workflows).
• Design end-to-end user experiences including: User flows, wireframes, interactive prototypes and high-fidelity UI designs and specifications.
• Ensure alignment with federal UX/UI standards, including Section 508 accessibility and system-specific design systems (e.g., NBIS UI/UX Playbook).
• Support and participate in usability testing by observing representative users performing key workflows and capturing qualitative insights.
• Collaborate with product teams to validate concepts and inform iterative design improvements.
• Translate research findings into actionable design updates that improve usability, efficiency, and user satisfaction.
• Support implementation of UX measurement tools to track user behavior and feature usage.
• Analyze UX metrics (e.g., task success, feature adoption, workflow completion) to inform design decisions and continuous improvement.
• Collaborate in sprint planning, design reviews, and program increment (PI) demos to ensure UX is integrated into delivery.
• Apply and contribute to shared UI components, patterns, and design systems to ensure consistency across enterprise applications.
• Produce clear UX/UI documentation, including design specifications, interaction patterns, and user guidance.
• Support development of training materials and user-facing documentation to enable system adoption.