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Senior ServiceNow CSM, ITSM Developer
ICFSenior ServiceNow Developer at ICF designing and deploying ServiceNow solutions for clients. Collaborating with architects and teams to ensure effective implementation and compliance.
Posted 5/13/2026full-timeRemote • Virginia • 🇺🇸 United StatesSenior💰 $98,614 - $167,644 per yearWebsite
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes
- Collaborate with cross-functional teams to implement ServiceNow solutions
- Support data migration design and activities from legacy systems to ServiceNow
- Assist architects and senior developers in the integration of ServiceNow with other systems
- Create detailed documentation of configurations, customizations, and other technical decisions
- Conduct thorough testing of ServiceNow configurations
- Support end-user training to ensure a smooth adoption of the implemented solution
- Troubleshoot and resolve technical issues related to ServiceNow implementations
- Adhere to security best practices and ensure compliance requirements are met
- Mentor Associate ServiceNow Developers
Requirements
What you’ll need- 6+ years of software development experience
- 2+ years of experience implementing ServiceNow solutions
- 1+ years of experience in CSM or ITSM
- 2+ year experience troubleshooting and resolving technical issues related to ServiceNow implementations.
- 1+ years of experience with Portal customization
- 1+ years of experience scripting beyond basic ServiceNow scripts
- 1+ years of experience in Agile Scrum
- Active DHS or DoW government clearance
- 1+ years of experience in App Engine
- Certified in one or more additional mainline certifications
Benefits
Comp & perks- Reasonable Accommodations are available
- Health insurance
- Flexible working hours
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowdata migrationPortal customizationscriptingAgile ScrumApp Enginetroubleshootingtechnical documentationtestingcustomization
Soft Skills
collaborationmentoringcommunicationproblem-solvingtraining
Certifications
ServiceNow certificationsDHS clearanceDoW clearance