ServiceNow Developer, CSM, Public Trust

ICF

ServiceNow Developer responsible for developing and implementing ServiceNow solutions for clients at ICF. Collaborating with teams to ensure client business requirements are met while maintaining best practices.

Posted 5/13/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $81,499 - $138,549 per yearWebsite

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNow

About the role

Key responsibilities & impact

Develop and deploy ServiceNow solutions for clients
Work closely with Solutions Architects and Business Analysts
Collaborate with cross-functional teams to implement ServiceNow solutions
Support data migration design and activities
Assist architects and senior developers in integration of ServiceNow with other systems
Create detailed documentation of configurations, customizations, and other decisions
Conduct thorough testing of ServiceNow configurations
Support end-user training
Troubleshoot and resolve technical issues related to ServiceNow implementations
Adhere to security best practices and ensure compliance
Stay updated on the latest ServiceNow features and enhancements
Collaborate with project managers and stakeholders

Requirements

What you’ll need

US Citizenship is required
Must be able to obtain a DHS Public Trust clearance
MUST RESIDE IN THE United States (U.S.)
3+ years of software development experience
1+ years of experience implementing ServiceNow solutions
1+ years of experience with CSM or ITSM
1+ years of experience troubleshooting and resolving technical issues related to ServiceNow implementations
1+ years of experience scripting beyond basic ServiceNow scripts
1+ years of experience in Agile Scrum
Certified in one or more additional mainline certifications, with preference for: ServiceNow Certified Application Developer, Certified Implementation Specialist – Human Resources, Certified Implementation Specialist – CSM, Certified Implementation Specialist – Discovery, Certified Implementation Specialist –SAM, Certified Implementation Specialist – PPM
Hands-on experience (>480 hours each) configuring or building 3 or more ServiceNow applications
In-depth knowledge of ServiceNow platform capabilities, modules, and best practices
Familiarity with ITIL processes and IT Service Management (ITSM) principles
Strong scripting skills in JavaScript and GlideScript
Strong technical skills, including workflow configuration, and business rule development
Experience in customizing UI and creating complex workflows
An understanding of integration techniques with external systems
Hands on experience troubleshooting and resolving technical issues
An active DHS or DoW clearance

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNow solutionsdata migrationscriptingAgile Scrumworkflow configurationbusiness rule developmentJavaScriptGlideScriptcustomizing UIintegration techniques

Soft Skills

collaborationtroubleshootingdocumentationend-user trainingcommunication

Certifications

ServiceNow Certified Application DeveloperCertified Implementation Specialist – Human ResourcesCertified Implementation Specialist – CSMCertified Implementation Specialist – DiscoveryCertified Implementation Specialist – SAMCertified Implementation Specialist – PPM