Technical Writer

• Edit and prepare outreach and communications materials for clarity, consistency, grammar, tone, and accuracy
• Review content to ensure alignment with government standards, accessibility requirements, and organizational messaging
• Support development and refinement of reports, briefings, presentations, web content, and stakeholder communications
• Collaborate with communications teams, subject matter experts, and program stakeholders to improve content quality and readability
• Ensure content is audience-appropriate and optimized for multiple communication channels
• Manage multiple editing assignments and deadlines in a structured, task-driven environment
• Support quality assurance and editorial review processes across communications deliverables
• Maintain consistency in style, formatting, terminology, and messaging across products

Technical Editor, Writer – Public Trust

Controller

• Maintain project forecasts to assist the project team with effective financial planning.
• Work side-by-side with Project Managers as the Finance Representative on project teams.
• Build collaborative relationships with various ICF departments.
• Communicate with management regarding financial results and risks.
• Review and manage project monthly revenue recognition procedures, in accordance with GAAP.
• Prepare and analyze project forecasting, including EAC and ETC.
• Set up and maintain projects in ERP (Deltek Costpoint).
• Assure data quality and ensure timely invoice processing.

Senior Project Finance Controller

Project Manager

• Provide support for field-based staff and the network of participating Trade Allies
• Maintain ongoing communications with participating contractors, customers, and consultants.
• Clarify and resolve/escalate customer/contractor concerns related to program participation as necessary.
• Build industry relationships, provide insights to ensure that programs run efficiently and effectively and constantly respond to changing market conditions.
• Collaborate with regional and national teams to provide national cohesiveness and bring efficiency & best practices to your client’s programs.
• Establish milestones and monitor adherence to program plans and schedules, identify program problems and obtain solutions, such as reallocation of resources or changing contractual specifications.
• Support and track contractor enrollment in programs.
• Assist technical teams to ensure QA/QC standards for the program are met.

Project Coordinator – Public Sector Energy Programs

Engineer

• Design and preparation of Protective Schemes
• Substation Relay One Lines and Three Lines
• AC/DC Schematics
• Substation Panel Layouts
• Substation Wiring Diagram and Cable Schedule
• SCADA and Communication Diagrams
• DC Systems Calculations
• AC Systems Calculations
• Development of Equipment Specification and Selection based on Clients Criteria
• Development of Bill of Materials based on Design Criteria
• Coordination with physical, settings, and drafting disciplines to ensure quality deliverables
• Participate in client meetings and perform site visits for data gathering as required
• Interpreting and incorporating vendor information into design deliverables
• Apply client standards related to the work
• Providing field support during construction
• Perform/ensure company’s Quality assurance/Quality Control (QA/QC) processes are being followed on all design packages
• Continuous improvement of job-related engineering, technical and professional knowledge, skills, and performance

Lead Substation Protection & Control Engineer

Business Analyst

• Provides analytical and documentation support for complex state or federally funded health initiatives.
• Supports program implementation by assisting with grant administration, procurement and deliverable tracking, reporting workflows, and compliance documentation under the direction of senior staff.
• Maintains structured trackers for milestones, deliverables, reporting deadlines, and partner/subrecipient documentation.
• Supports data extraction, cleaning, and validation activities to inform program reporting and performance monitoring.
• Assists with reconciliation of basic financial and performance information and preparation of supporting materials for recurring reports and deliverables.
• Contributes to organized, audit-ready documentation practices within compliance-driven environments and supports cross-functional workstreams requiring strong attention to detail and structured execution.

Program Business Analyst – Health Program

• Independently conducts analytical and operational activities in support of complex state or federally funded health initiatives.
• Leads defined analytical tasks related to program performance, implementation monitoring, and reporting requirements.
• Develops and maintains recurring reporting products and structured documentation aligned with state and federal grant requirements.
• Reconciles financial and performance data to ensure reporting accuracy and compliance alignment.
• Translates qualitative and quantitative data into clear, actionable narratives for internal leadership and external stakeholders.
• Maintains and improves tracking systems for procurement, grant administration, deliverables, and reporting cycles.
• Identifies documentation gaps, tracking inconsistencies, or operational risks and escalates issues appropriately.
• Supports audit preparation, monitoring activities, and structured program governance processes within compliance-driven environments.
• Collaborates across workstreams to ensure milestones and reporting obligations are met in high-volume implementation settings.
• Up to 25% travel may be required.

Senior Program Business Analyst, Health Program

Director

• Provides senior-level operational leadership and coordination for complex state or federally funded health transformation initiatives.
• Responsible for managing day-to-day program execution across grant administration, procurement support, financial monitoring, reporting, compliance tracking, technical assistance coordination, and stakeholder engagement.
• Establishes and maintains integrated project schedules, risk registers, action logs, and documentation workflows to ensure timely, organized, and compliant delivery of program activities.
• Coordinates cross-functional workstreams supporting procurement lifecycle activities (e.g., RFIs, RFPs, contract tracking), subrecipient onboarding, deliverable monitoring, and recurring reporting requirements.
• Oversees onboarding of new team members and establishes structured processes for training, documentation standards, workflow integration, and role clarity across workstreams.
• Ensures staff understand compliance expectations, reporting cycles, and governance processes.
• Monitors operational risks, identifies pacing or compliance concerns, and escalates issues to senior leadership as appropriate.
• Oversees preparation of recurring and ad hoc reports for state agencies and federal partners, ensuring documentation is consistent, defensible, and audit-ready.
• Supervises analysts and coordinators, maintaining quality control standards and reinforcing disciplined execution across workstreams.
• Supports rapid startup environments and high-volume implementation periods requiring structured coordination and strong internal controls.
• Up to 25% travel may be required.

PMO Director, Health Program

Administration

• Provide senior-level financial and grants management support for various grant programs, from program startup through closeout.
• Serve as a subject matter expert, lead, or support financial management frameworks, including:
• o Budget development and tracking
• o Cost estimating and cost allocation methodologies
• o Cash management and drawdown processes
• o Expenditure verification and eligibility reviews
• Apply accounting principles to ensure accurate recording, reconciliation, and reporting of grant-funded expenditures in compliance with GAAP and federal requirements.
• Manage federal funds and reconcile transactions and accounts.
• Prepare and review financial policies, procedures, desk guides, and training materials for government staff and public stakeholders.
• Assist clients with financial reporting and oversight, reconciliations, and audit support.
• Support development, implementation, and review of internal controls consistent with 2 CFR 200 Subparts D and E.
• Support subrecipient and contractor financial monitoring, including risk assessments and corrective action plans.
• Collaborate with multidisciplinary teams including program management, compliance, data, and policy specialists.

Lead Grants Administrator

• Support day‑to‑day financial and grants management activities for federally funded programs.
• Assist with budget tracking, expenditure review, and financial reconciliation activities.
• Maintain audit‑ready financial files.

Grants Administrator

ServiceNow

• Work with government stakeholders to gather, document, and validate business and functional requirements
• Translate business needs into user stories, workflows, process maps, and functional specifications
• Work closely with ServiceNow developers, architects, administrators, and QA teams during implementation and enhancement projects
• Assist with the management of requirements and collaboration sessions using tools like ServiceNow, JIRA and Confluence
• Analyze existing business processes and recommend improvements using ServiceNow best practices
• Communicate effectively with a wide variety of technical and non-technical audiences
• Create and maintain documentation including BRDs, process flows, SOPs, and training materials
• Assist with backlog grooming, sprint planning, and Agile ceremonies
• Use diagramming tools to create mockups, workflows to elicit requirements
• Facilitate workshops, meetings, demos, and UAT sessions with business users
• Support testing activities including test case creation, defect tracking, and validation
• Provide end-user support and training when needed

ServiceNow Business Analyst – Public Trust

Consultant

• Partner with teams to conduct open-source policy research and data analysis to support long-term recovery planning, hazard mitigation plans, grant funding strategies, and hazard mitigation grant application development.
• Support the coordination and operation of various large, complex federally funded programs focused on hazard mitigation, infrastructure, and housing resilience, from start-up through closeout.
• Serve in a subject matter expert role in FEMA HMA programs and advise state, local, and private non-profit clients on large-scale mitigation projects.
• Serve as a technical guide to develop hazard mitigation and long-term recovery and resilience strategies, including executing risk and vulnerability assessments and drafting grant funding roadmaps for project implementation.
• Develop and deliver presentations to client leadership and other contractors to support project implementation activities as requested.
• Lead internal project teams and provide oversight for technical work, including mitigation planning, project scoping, benefit-cost analysis, grant application development, hazard mitigation plan reviews, and grant management.
• Support key clients and projects with a focus on maintaining client satisfaction and proactively identifying opportunities for growth.
• Assist with business development activities, including participating in opportunity capture, proposal writing, white papers, opinion pieces, and other marketing support.

Management Consultant, Strategic Resilience

Operations

• Provide support for field-based staff and a network of participating Trade Allies
• Maintain ongoing communications with participating contractors, customers, and consultants.
• Address, resolve, or escalate customer and contractor questions related to program participation as needed.
• Review and process project application forms and submittals.
• Review technical specifications, calculations, and cost estimates for energy efficiency projects.
• Analyze technical specifications, calculations, and cost estimates for energy efficiency projects.
• Assist technical teams in upholding QA/QC standards and program guidelines.
• Perform energy savings calculations for prescriptive energy efficiency measures and upload records into program database.
• Process program incentive payments per established policies and procedures.
• Coordinate with or follow up on program quality control activities such as inspections and customer surveys as appropriate.

Associate Operations Specialist, Commercial Energy Efficiency Programs

Research Analyst

• Support the development of written, web-based, and training and technical assistance products, including briefs, reports, tools, and presentations
• Conduct background research and synthesize findings through literature reviews, systematic evidence reviews, evaluation reports, and practitioner- and policy-oriented briefs
• Provide foundational quantitative research and evaluation support, including programming in statistical software and conducting basic statistical analyses
• Assist with qualitative research activities such as instrument development, coding, synthesis, and documentation
• Develop and maintain workflow protocols, templates, and project tracking tools to support high-quality, on-time deliverables
• Contribute to internal knowledge management and support team collaboration across projects

Research Analyst – On-Call

• Support one or more project teams by using SN Agile and related tools to track testing progress, defects, risks, dependencies, and quality metrics across ServiceNow delivery work.
• Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives.
• Participate in requirements reviews, backlog grooming, and sprint planning to identify test scenarios, risks, and impacts to ServiceNow ITSM workflows.
• Work with the project team during sprint planning to identify risks and potential system impacts.
• Develop, document, and execute test plans, test cases, and test scripts for ServiceNow enhancements and releases.
• Perform functional, regression, and user acceptance testing for ServiceNow ITSM modules, workflows, and web-based applications.
• Partner with developers and platform administrators to troubleshoot issues, validate fixes, and support root-cause analysis for ServiceNow defects.
• Execute test cases, document defects with clear reproduction steps, and partner with developers to support bug fixes and change requests.
• Review user stories and acceptance criteria and create test scenarios and scripts for ServiceNow enhancements using clear, traceable test documentation.
• Develop and maintain test plans (automated where applicable, eg ServiceNow ATF, Playwright, or other testing tools), test cases, regression suites, and validation documentation for ServiceNow releases, update sets, and new functionality.
• Support testing for ServiceNow platform upgrades, patches, and configuration changes to confirm stability across ITSM processes.
• Advise on and advocate for rigorous QA processes and documentation on projects and within the organization.
• Conduct demos or training necessary for the successful execution of the project.
• Communicate effectively with a wide variety of technical and non-technical audiences.

Senior ServiceNow ITSM Quality Assurance Analyst

Program Manager

• Serve as the primary point of contact with DCSA leadership and the Contracting Officer’s Representative (COR), ensuring successful execution of all contract requirements and deliverables.
• Lead day-to-day program operations, providing strategic direction, oversight, and coordination across cross-functional teams to meet mission objectives.
• Manage program scope, schedule, budget, and performance metrics, proactively identifying and mitigating risks to ensure on-time, high-quality delivery.
• Oversee staffing, workforce planning, and personnel performance to ensure appropriately cleared and qualified team members are aligned to mission needs.
• Ensure compliance with federal regulations, DoW policies, security requirements, and contractual obligations, maintaining readiness for audits and reviews.
• Prepare and deliver executive-level briefings, status reports, and performance updates to government stakeholders and corporate leadership.
• Maintain a positive, results-oriented work environment by building partnerships with internal and external partners.
• Manage budgets, prepare cost estimates, and track resources using financial management tools.
• Actively communicate with clients to understand and define current needs and priorities.
• Support a full range of business development activities from pipeline development, opportunity qualification, capture strategy, and writing proposals.