Business Intelligence Developer

• Create and maintain datasets from disparate data sources and provide analysis thereof using SQL and Tableau
• Balance technical data architecture and data flows with end user UX best practices
• Manage data visualization life cycles. Working in an Agile environment
• Simplify complex ideas to stakeholders at various levels (e.g. explain technical solutions in a manner that matches the audience)
• Ability to tell stories with data, educate effectively, and instill confidence, motivating stakeholders to act on recommendations
• Ability to influence business decisions and utilizing data at the leadership level
• Strategic thinker with ability to provide solutions for business problems
• Excellent problem-solving skills and end-to-end quantitative thinking.
• Engage with Data Engineering to build out next-level data infrastructure
• Working with the government stakeholders as well as other stakeholders to capture and document requirements.

Senior Tableau BI Analyst

Engineer

• As a Prompt Engineer, you will be responsible for designing and implementing the natural language processing (NLP) and machine learning (ML) models that power our web3 documentation chatbot
• You will work closely with our product and engineering teams to ensure that our chatbot provides accurate and helpful responses to user inquiries
• Design, develop, and implement custom generative LLMs (e.g. models similar to GPT) and discriminative LLMs (e.g. models similar to BERT)
• Create wrapper apps based on ChatGTP and other LLMs
• Design, develop, and implement systems for AI alignment, Reinforcement Learning with Human Feedback (RLHF) instruction models, and AI guardrails
• Conduct rigorous tests to evaluate LLMs across standardized performance benchmarks and custom evaluations
• Employ cutting edge Natural Language Processing (NLP) and Machine Learning (ML) techniques to solve complex natural language problems
• Translate technical findings into clear, actionable insights for a non-technical audience
• Develop and maintain documentation and best practices for our NLP and ML models
• Collaboratively develop distributed training infrastructure to train and fine tune LLMs
• Collaborate closely with our data science and core development teams, you will lead efforts in designing and implementing products from scratch
• Collaborate with data science and core development teams to integrate AI technologies into both internal and external tools
• Provide technical leadership in AI system audits, model accuracy improvements, and tool deployment
• Fine-tune AI models based on real-world performance data and stakeholder feedback

Prompt Engineer

Backend Engineer

• Be a key contributor in the creation of Drupal sites that are fully compliant with standards for design, accessibility, security, and performance
• Write automated tests that support the delivery of quality software
• Contribute to the client, ICF, and Drupal engineering communities
• Work directly with stakeholders and team members to set and manage expectations throughout the life of the project
• Operate within an agile development process

Drupal Engineer, Part-Time, On-call

Product Designer

• Collaborate with UX leadership, product owners, and researchers to implement a UX vision and strategy aligned with business objectives.
• Build empathy with users by participating in research, leading participatory design, and consuming insights to develop validated UX designs.
• Ideate individually and with teams to discover and develop user experiences that solve the most important problems.
• Create wireframes, prototypes, and high-fidelity mockups to describe, communicate, and test proposed user experiences.
• Work with quality assurance and development teams to ensure user experiences are implemented successfully.
• Clearly communicate the design process and rationale to internal and external stakeholders, advocating for users and clarifying design decisions.
• Participate in Agile ceremonies and contribute to the iterative improvement of your project’s user experience.
• Ensure designs are accessible, visually appealing, and easy to use, following design systems, style guides, and industry best practices.

Senior UX Designer

Frontend Engineer

• Design and build microservices and serverless applications in the cloud
• Implement web application changes and/or build new web applications using the React framework
• Work with Product Owner and UX design to understand and create solutions for diverse user requirements
• Collaborate in a fast-paced Agile environment
• Help our support team triage bugs and troubleshoot production issues

Software Engineer – Node, React

Designer

• Collaborate with UX/CX researchers to conduct qualitative and quantitative research with federal customers, frontline staff, and program leaders.
• Analyze policy, operational workflows, and legacy systems to understand the full service ecosystem end-to-end.
• Develop detailed current-state and future-state service blueprints and journey maps that show how people, processes, data, and technology interact.
• Identify friction points and root causes across operations, contact centers, digital interfaces, and backend systems.
• Communicate complex systems through clear, actionable visuals and documentation.
• Design holistic services that align user needs, agency priorities, compliance requirements, and operational feasibility.
• Develop future-state concepts, experience principles, operational recommendations, and implementation of roadmaps.
• Prototype service changes including workflows, scripts, task flows, process updates, and policy concepts.
• Ensure designs meet federal accessibility (Section 508), equity, privacy, and security standards.
• Collaborate with researchers to test concepts with users, validate assumptions, and support iterative improvements.
• Partner with product, engineering, and operational teams to ensure solutions are feasible and scalable within federal constraints.
• Lead co-creation workshops and working sessions with customers, program offices, IT teams, researchers, operational staff, and policy experts.
• Build alignment among diverse stakeholders and support decision-making in complex environments.
• Serve as a bridge between research findings, business needs, and technical delivery.
• Support rollout planning, sequencing, and change management for large federal programs.
• Contribute to executive briefings, playbooks, and long-term service improvement strategies.

Senior Service Designer

Customer Support

• Provide Level 1 Maximo support services
• Respond to User Requests including handling calls, emails, chats, Teams messages, or tickets
• Log incidents and service requests accurately
• Perform Troubleshooting and Resolutions of common issues
• Guide users through step-by-step solutions
• Create and update logs, FAQs, and knowledge repositories
• Identify when to escalate issues to Tier 2 or Tier 3 support
• Monitor key metrics like First Contact Resolution and customer satisfaction
• Maintain professionalism and empathy as the face of Maximo MRO at Bombardier

Senior Maximo Support Specialist

DevOps Engineer

• Define and maintain SLIs, SLOs, and SLAs for the Internet-based Quality Improvement and Evaluation System (iQIES) application
• Performance tuning that will model load scenarios, forecasting capacity, and optimize scaling strategies
• Design and optimize the observability stack through New Relic, CloudWatch, and Jenkins CI/CD pipelines
• Participate in root cause analysis for operational issues and improve incident response process
• Participate in creating, monitoring, and optimizing actionable alerts to respond to issues in a timely manner
• Develop tools and scripts
• Develop and maintain Jenkins CI/CD pipelines, using declarative Jenkinsfiles and foundational Groovy for pipeline logic and enhancements
• Deploy services to Fargate, EKS, Lambda, Airflow, Databases
• Manage security groups and access controls
• Thoroughly understand fundamentals like security groups, IAM, managing RDS
• Apply patch management and hardening practices
• Align with DevOps and Technical Leads to ensure overall strategy
• Actively participate in releases and product launches with expectation of being online during release windows

Site Reliability Engineer

ServiceNow

• Designing, configuring, customizing, and implementing ServiceNow applications
• Collaborate with teams to implement ServiceNow solutions
• Support data migration from legacy systems to ServiceNow
• Assist in integration of ServiceNow with other systems
• Create detailed documentation of configurations and customizations
• Conduct thorough testing of ServiceNow configurations
• Support end-user training and change management efforts
• Troubleshoot and resolve technical issues related to ServiceNow

Senior App Engine ServiceNow Developer

• Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs
• Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices
• Develop and maintain complex scripts, business rules, and UI policies
• Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition
• Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields
• Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes
• Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference
• Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience
• Support end-user training to ensure a smooth adoption of the implemented solution
• Support change management efforts by assisting senior developers, architects, and users during the transition period
• Troubleshoot and resolve technical issues related to ServiceNow implementations
• Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements
• Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform

ServiceNow Developer, DHS Public Trust

Manager

• Lead a team that will support the overall management of subrecipient agreements, including coordination and providing technical assistance.
• Develop and/or refine written products, policies, procedures, and tools for subrecipients to follow to implement infrastructure and economic development projects.
• Provide guidance and expertise on CDBG-DR regulations (national objective, program income, eligible activities, Duplication of Benefits) to subrecipients.
• Provide subject matter and operations expertise on managing economic development programs, including setting up grant/loan programs, developing agreements, revolving loan funds, underwriting, and managing program income.
• Provide subject matter and operations expertise on managing infrastructure programs, including procurement, developing agreements, and implementing Davis-Bacon labor standards.
• Provide advisory and consulting services to subrecipients and clients through training sessions and one-on-one conversations.

CDBG-DR Economic Revitalization Grant Manager – Disaster Management

• Lead requirements discovery with clients and stakeholders, clarify ambiguous needs, and design scalable ServiceNow and integrated technology solutions.
• Translate business processes into detailed technical designs aligned with both short‑ and long‑term goals.
• Serve as a trusted technical advisor, providing expert guidance on platform capabilities, customization, integrations, and best practices.
• Identify potential delivery challenges early and develop innovative solutions.
• Collaborate with project teams to ensure solution designs are implemented accurately and effectively.
• Conduct code reviews and provide feedback to maintain quality, consistency, and alignment with standards.
• Design and oversee integrations and automation workflows across systems, ensuring data consistency and integrity.
• Document integration strategies, data models, and technical roadmaps.
• Apply and promote performance optimization best practices, resolving bottlenecks and improving system responsiveness.
• Develop and lead quality assurance and testing strategies for technical deliverables.
• Ensure projects are staffed with appropriately skilled and certified resources; identify and address talent gaps.
• Work closely with project managers to maintain scope, timelines, and clear communication with leadership and clients.
• Define and enforce security and compliance requirements for all solutions.
• Produce comprehensive technical documentation, including architecture diagrams, specifications, and implementation guidelines.
• Contribute to knowledge sharing across the practice through documentation, white papers, demos, and learning sessions.
• Stay current on ServiceNow and related technologies, applying new insights to improve solution design and delivery.
• Build and maintain strong client relationships, anticipating needs and guiding clients toward optimal outcomes.
• Mentor and coach team members, support career development, and contribute to best‑practice frameworks.
• Foster strong partnerships with ServiceNow teams, clients, and internal stakeholders to support collaboration and issue resolution.
• Lead strategic solutioning efforts, propose innovative approaches, and support go‑to‑market initiatives.
• Contribute to corporate growth by identifying new opportunities, shaping client roadmaps, supporting proposals, and presenting solutions to technical and non‑technical stakeholders.

Senior ServiceNow Architect – DHS Public Trust

Scrum Master

• Apply Scaled Agile Framework (SAFe) methodology and work closely with the release train engineer (RTE), product owner, scrum team, and other stakeholders
• Guide teams to deliver on-time, high-quality products, improve team efficiency while fostering a culture of continuous improvement
• Work with teams to identify and remove impediments that may hinder their progress
• Track and monitor team performance metrics, such as velocity, burn-down charts, to ensure optimal productivity
• Provide regular reports on team performance, risks, successes and failures to the program leadership team
• Facilitate PI planning events and working session meetings to discuss scope, schedule and requirements with product owners
• Help the Product Owner with prioritization, risk management, and scope
• Manage product quality, releases, and delivery
• Conduct all Scrum ceremonies, including Sprint Planning, daily Scrum Meetings, Sprint Reviews, and Sprint Retrospectives

Senior Scrum Master

Product Manager

• Define and maintain product vision, roadmap, and backlog aligned with business objectives and technical constraints.
• Gather, analyze, and prioritize requirements from stakeholders; translate them into epics, features, and user stories with clear technical acceptance criteria.
• Act as the primary liaison between business stakeholders and engineering teams, including architecture, ensuring transparency and shared understanding.
• Employ technical and thought leadership to drive products from inception to release, ensuring alignment with architectural standards and delivery goals.
• Collaborate with engineers to validate feasibility, clarify technical dependencies, and ensure solutions meet performance and security standards.
• Coordinate readiness efforts for releases, including pre-launch quality checks and internal sign-offs.
• Establish post-launch monitoring and analyze product performance to inform future priorities.
• Communicate product health, risks, and successes to program leadership and customer stakeholders.
• Work with and align with Training and Communications team on training needs, and provide support as necessary to both TAC and in user facing calls.

Product Owner

Procurement

• Working with the business to effectively draft, negotiate and issue legally-sound subcontractor agreements , variations, NDAs and pre-bid agreements, in line with ICF’s policies and procedures.
• Supporting the business with reports and other admin related tasks including, pricing data, raising valid requisitions and subsequently processing these to purchase orders.
• Setting up a suitable supplier relationship management process to managing the project suppliers against their agreed KPIs.
• Supporting the business in the selection of vendors.
• Ensuring that the various Due Diligence processes are carried out suitably for all new and existing vendors.