Learning and Development

• Designing, developing, and delivering engaging in-person and virtual training materials for CDBGDR grantees and stakeholders, covering housing, infrastructure, mitigation, and other program implementation topics, as well as compliance and other federal grant requirement concepts
• Facilitating engaging learning sessions, incorporating interactive activities, group discussions, case studies, and role-playing exercises to maximize participant engagement and knowledge retention
• Delivering group and individual instructional trainings under the direction of a project manager, covering a range of technical, operational, and management areas
• Contributing to product development projects, including serving as a subject-matter expert and potentially as an author, researcher, or developer, based on the needs of a given assignment in creating high-quality deliverables
• Serving as a subject-matter expert for HUD disaster recovery programs, providing content expertise during training delivery and reflected in product development
• Customizing content to specific audiences based on particular needs, learning capacity, and other considerations.
• Delivering trainings on regulatory and grant-specific requirements, including but not limited to policies and procedures, national objectives, procurement, coordination with other federal funding streams, labor standards, citizen participation, and overall compliance
• Ensuring accuracy, consistency, and compliance with regulations for all developed materials

Training Specialist – Disaster Recovery, Housing and Community Development

Project Manager

• Leading the operations of large and small training and technical assistance (TTA) engagements to provide guidance to states, territories, cities, counties, and other entities receiving Community Development Block Grant Disaster Recovery (CDBG-DR) funding
• Directing cross functional teams of trainers, subject matter experts, and technical contributors, including strategizing on how to accomplish TA goals and build the capacity of TA recipients
• Serving as the primary liaison with TA recipients, and maintaining clear communications with HUD
• Coordinating delivery of trainings on regulatory and grant-specific requirements, including but not limited to policies and procedures, national objectives, procurement, coordination with other federal funding streams, labor standards, citizen participation, and overall compliance
• Drawing on experience in housing, infrastructure, public services and economic revitalization to provide guidance to TA recipients on the design and implementation of their recovery and resilience programs
• Overseeing product development work plans, including coordinating with authors, designers, subject-matter experts, and other contributors to ensure the creation of high-quality products
• Performing project management responsibilities, including overseeing schedules, staffing, and budgets to ensure the production of quality project deliverables
• Tracking priorities to ensure successful completion of projects in an accurate, timely, and cost-effective manner
• Conducting quality control for deliverables, tools, and products to ensure accuracy, consistency, and alignment with HUD guidance and regulations, including review and approval of SME-developed content

Project Manager – Disaster Recovery, Housing and Community Development Training & Technical Assistance

Community Manager

• Support a national team of training and technical assistance providers, dedicated to the field of affordable housing
• Work with a diverse set of stakeholders including cities, counties, states and nonprofit entities receiving technical assistance through HUD and other industry partners
• Focus on the field of HUD affordable housing programs, including the HOME Investment Partnerships, National Housing Trust Fund, and other related programs
• Develop/deliver training sessions, conference presentations, workshops, and webinars
• Focus on best practice and innovative strategies related to affordable housing programs
• Contribute to the design of tools, drafting of reports, and development of policy guidance

Senior Advisor, Community Development

Research Analyst

• Provide methodological and research expertise and oversight of workforce projects
• Provide training and capacity building in research methods and approaches to clients and staff
• Lead capture and develop winning proposals
• Provide writing and presentation support across an array of deliverables, analyses, program trends/outcomes reports, and stakeholder publications/products

Senior Research Consultant – On Call

ServiceNow

• Develop, configure, and enhance ServiceNow applications, ensuring alignment with business objectives and best practices.
• Stay current with ServiceNow products, features, and industry trends to drive innovation.
• Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.
• Perform unit, system, and integration testing.
• Debug and fix technical problems.
• Support the development of detailed technical documentation.
• Provide demonstrations of developed applications to product owners and end users.
• Participate in platform upgrade activities including regression testing and reconfiguration.
• Ensure the security, scalability, and maintainability of ServiceNow solutions.

ServiceNow Developer – DHS Public Trust or Secret

Graphics Designer

• Design compelling visual brand assets across static and motion formats, including social graphics, campaign collateral, presentations, OOH, digital ads, website landing pages and assets, motion graphics, short-form videos, and more
• Partner with the Creative Director and collaborate with fellow designers, copywriters, content strategists, UX, PMs, and campaign leads to deliver high-quality creative work—while also being able to work independently and be self-sufficient as needed
• Able to juggle multiple projects at once while leveraging skills in graphic design, motion graphics, and videography—ensuring on-time, high-quality delivery for production-level and high-profile work
• A master of design fundamentals—exhibiting a high level of design excellence, innovation, and polish with impeccable creative craft, attention to detail, and work ethic
• Translate creative ideation into concept boards, storyboards, and animatics to convey/sell the initial concept
• Edit and produce video and motion content, including editing footage, adding and/or creating motion graphics, color correction, sound editing, and formatting across all platforms and aspect ratios
• Help extend and evolve the ICF brand across integrated campaigns and activations, ensuring consistency and craft while enhancing brand positioning and differentiation
• Present creative ideas, concepts, and design rationale to the larger team and internal stakeholders

Graphic Designer, Video Editor

Frontend Engineer

• Play the central role in driving innovation and using technology to drive connections through a multi-channel experience.
• Support the Department of Defense (DoD) Child and Youth Programs (CYP) program.
• Collaborate with government representatives and users to build and enhance CYP systems.
• Optimize performance through change detection strategies, lazy loading, and bundle optimization.
• Participate actively in design discussions, proposing pragmatic frontend solutions.
• Collaborate closely with designers, product owners, backend engineers, and QA.

Senior Front End Developer, Angular

Manager

• Develop and maintain strong, collegial relationships with state education agencies (SEAs) and other clients to provide high-quality, relevant, and useful capacity-building technical assistance
• Conduct needs assessments, develop and deliver technical assistance that clearly addresses client needs
• Monitor and course correct technical assistance as needed
• Assist with/ lead internal and external evaluations of education initiatives
• Liaise with clients and project staff

Senior Education TA Manager

• Develop, document, and execute test plans, test cases, and test scripts for ServiceNow enhancements and releases.
• Perform functional, regression, integration, and user acceptance testing (UAT) .
• Validate ServiceNow workflows, catalog items, forms, notifications, and integrations.
• Identify, document, and track defects using defect tracking tools.
• Verify fixes and ensure defects are resolved before production deployment.
• Test configurations and customizations within ServiceNow modules (e.g., Incident, Problem, Change, Service Catalog).
• Validate business rules, client scripts, UI policies, workflows, and integrations .
• Ensure system configurations meet functional requirements and governance standards.
• Support testing for ServiceNow upgrades and patch releases.
• Develop or maintain automated test scripts where applicable (e.g., ServiceNow ATF, Selenium, or other testing tools).
• Maintain test data and testing environments.
• Monitor test results and provide reports on quality metrics.
• Work with developers, business analysts, and product owners to clarify requirements and acceptance criteria.
• Participate in Agile ceremonies including sprint planning, backlog refinement, and retrospectives.
• Support end users during User Acceptance Testing (UAT) .
• Maintain QA documentation including test cases, test results, and defect reports.
• Provide regular status updates on testing progress and quality risks.
• Assist in developing QA standards and best practices for the ServiceNow platform.
• Communicate effectively with a wide variety of technical and non-technical audiences.

Senior ServiceNow Quality Assurance ATF Analyst

• Assist customer’s business needs with Low Code Application Platform modules and business process expertise
• Validate development products and ensure they meet business requirements
• Develop understanding of business needs of stakeholders and how low code platform features support those needs
• Author content and peer-review a wide array of documents including user acceptance tests and training documentation

Senior ServiceNow Business Analyst, Public Trust

Content Marketing Manager

• Manage and update digital content across Information Gateway-managed websites, systems, and platforms.
• Administer content in stage and production environments using Drupal and other content management systems.
• Maintain and publish web content, ensuring accuracy, consistency, and alignment with project standards.
• Monitor website performance, including broken links, misspellings, and content issues, and coordinate remediation.

Web Content Specialist

Director

• Grow our sales pipeline through the identification and qualification of new business opportunities that are consistent with strategic priorities for ICF’s transportation practice.
• Conduct and support client engagement activities to strengthen our relationships with our clients and increase our understanding of their needs.
• Lead and support proposal development.
• Serve in a project director, project manager, or senior advisory role for selected projects, consistent with strategic priorities.
• Provide strategic and business vision to reflect the evolving needs of the ITS industry.
• Leverage the capabilities of other ICF practice areas including digital modernization, cybersecurity, outreach and engagement, data and AI, etc. to continually advance and grow ICF’s ITS portfolio.

Intelligent Transportation Systems Director

• Provide engineering guidance to our Owner’s Advisory service practice.
• Assist developers in designing, installing, or operating their technical systems.
• Go in the field with other engineers to assess challenges and monitor the construction of various facilities.
• Manage cost, scope, and schedule of projects as primary contact for clients.
• Serve as subject matter expert in natural gas and renewable technologies.
• Evaluate designs of natural gas and renewable systems.
• Oversee development of scoping and feasibility studies.
• Travel to project sites to oversee pilot facilities and monitor construction progress.

Natural Gas Technical Expert, Project Manager

• Implement a comprehensive system of quality assurance for TTA to recipients and contract deliverables related to the work of Early Childhood Specialists
• Provide effective and timely ongoing supervision, oversight and coaching to Early Childhood Specialists
• Develop and implement professional development for EC Specialists to increase their capability to deliver TTA in key performance areas including early childhood education, coaching, curriculum implementation and fidelity, teacher-child interactions, family engagement, child and family outcomes, assessment, and data aggregation and analysis
• Review recipient TTA reports for accuracy and ensure TTA reports are submitted by the due dates outlined in the Schedule of Deliverables
• Implement a process for using, reporting, and presenting TTA data to inform and improve the quality and responsiveness of Early Childhood Specialist services and improve coordination with state, regional, and national priorities and other early childhood TTA systems, as directed by the region
• Conduct at least two field observations of the Early Childhood Specialists in each performance period to assess the quality of TTA provided and determine professional development needs
• Communicate with Area Office staff to ensure coordinated support, messaging, and prioritization of technical assistance to grant recipients
• Participate in national, regional, and state work groups and meetings as directed by the OHS COR
• Provide direct TTA to grant recipients, as requested by the Area Office
• Support emerging OHS initiatives and priorities
• Maintain CLASS Observer and/or Trainer Certifications as required
• Attend monthly meetings in the Federal Office in Dallas, Texas – schedule to be determined by the Area Office.

Head Start Early Childhood Specialist Manager – Region VI

Engineer

• Design and preparation of Protection and Control Drawings: Protective Schemes, Substation Relay One Lines and Three Lines, AC/DC Schematics, Substation Panel Layouts, Substation Wiring Diagram and Cable Schedule, SCADA and Communication Diagrams, DC Systems Calculations, AC Systems Calculations
• Development of Equipment Specification and Selection based on Clients Criteria
• Development of Bill of Materials based on Design Criteria
• Coordination with physical, settings, and drafting disciplines to ensure quality deliverables
• Participate in client meetings and perform site visits for data gathering as required
• Interpreting and incorporating vendor information into design deliverables
• Apply client standards related to the work
• Providing field support during construction
• Perform/ensure company’s Quality assurance/Quality Control (QA/QC) processes are being followed on all design packages
• Continuous improvement of job-related engineering, technical and professional knowledge, skills, and performance