Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
JobTailor Logo

See all jobs on JobTailor

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
ICF

ServiceNow Business Analyst – Public Trust

ICF

ServiceNow Business Analyst handling requirements for federal government projects, delivering scalable ServiceNow capabilities. Collaborating with stakeholders and teams to enhance operational efficiency.

Posted 5/28/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $67,355 - $114,503 per yearWebsite

Tech Stack

Tools & technologies
ServiceNow

About the role

Key responsibilities & impact
  • Work with government stakeholders to gather, document, and validate business and functional requirements
  • Translate business needs into user stories, workflows, process maps, and functional specifications
  • Work closely with ServiceNow developers, architects, administrators, and QA teams during implementation and enhancement projects
  • Assist with the management of requirements and collaboration sessions using tools like ServiceNow, JIRA and Confluence
  • Analyze existing business processes and recommend improvements using ServiceNow best practices
  • Communicate effectively with a wide variety of technical and non-technical audiences
  • Create and maintain documentation including BRDs, process flows, SOPs, and training materials
  • Assist with backlog grooming, sprint planning, and Agile ceremonies
  • Use diagramming tools to create mockups, workflows to elicit requirements
  • Facilitate workshops, meetings, demos, and UAT sessions with business users
  • Support testing activities including test case creation, defect tracking, and validation
  • Provide end-user support and training when needed

Requirements

What you’ll need
  • Bachelor’s Degree from an accredited institution
  • 4+ years’ experience as a Business Analyst in a fast-paced client facing solution delivery environment
  • 4+ years of recent experience working in an Agile development environment as a business analyst (i.e., Scrum, Kanban, etc.)
  • 4+ years of experience facilitating requirements gathering, Joint Application Design (JAD) sessions, capturing client requirements and feedback
  • 4+ years of hands-on experience working with projects on the ServiceNow Platform, Jira and Confluence
  • 1+ years of experience with ServiceNow platform capabilities and workflows
  • 1+ years of experience with Agile/Scrum methodologies
  • Must be a United States (U.S.) Citizen or Green card
  • Candidate must reside in the U.S., be authorized to work in the U.S.

Benefits

Comp & perks
  • Health insurance
  • Retirement plans
  • Flexible work arrangements
  • Professional development

ATS Keywords

✓ Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
business analysisrequirements gatheringuser storiesprocess mappingfunctional specificationstest case creationdefect trackingAgile methodologiesServiceNow platformworkflow analysis
Soft Skills
communicationcollaborationfacilitationproblem-solvingdocumentationtrainingclient-facingorganizationalanalyticalinterpersonal
Certifications
Bachelor's Degree