iA Financial Group (Industrial Alliance)

Operations

• Perform post-trade activities and life cycle events related to private placements, fund units, and other illiquid assets, including subscriptions, capital calls, interests, settlements, and cash operations
• Collaborate with investment operations team members to solve complex problems
• Coordinate operational stages of private placement acquisitions among trading desks, portfolio managers, external lawyers, trustees, borrowers, and the private placement team
• Support internal private placement managers through requests and follow-ups
• Maintain data quality in systems
• Answer custodian questions regarding daily operations
• Review priorities and ensure operational deadlines are met
• Participate in implementing standardized monitoring processes and controls
• Optimize and scale oversight and reporting processes and tools
• Interpret fund-level legal terms, definitions, and entity structures
• Implement best practices, policies, procedures, controls, and reporting improvements
• Monitor regulatory changes and industry standards affecting client reporting
• Liaise with teams on financial reporting, accounting policies, and financial reporting impacts
• Liaise with and manage third-party service providers and fund administrators

Senior Analyst, Private Markets Operations

Communications

• Participate in developing and executing the business strategy for the Individual Insurance, Savings, and Retirement sector
• Lead go-to-market, promotion, and communication strategies for individual insurance, savings, and retirement products
• Guide delivery of differentiated campaigns tailored to target audiences, market competition, and partner needs
• Monitor market trends and competitive positioning
• Define marketing and communication budgets and manage budget tracking
• Act as strategic advisor and business partner to senior leadership and cross-functional teams
• Lead, coach, and engage approximately 20 employees to deliver initiatives and achieve business objectives

Director – Promotion and Communications

Procurement

• Maintain information, updates, and reports for procurement registries, including renewals, contract registers, and savings registers
• Manage and process administrative requests from business partners, requestors, and suppliers
• Support advisors and buyers with administrative tasks, including issuing purchase orders, resolving problematic invoices, and creating suppliers in the procurement system
• Process orders for selected goods and services and follow up according to procurement directives
• Support buyers with agreement implementation and maintenance of the S2P catalog
• Conduct product and service research using available tools
• Contribute to cost control, quality, timely delivery, and deadline adherence
• Maintain professional relationships with supplier representatives in accordance with the Code of Ethics

Procurement Technician

Manager

• Ensure compliance with company policies and regulatory requirements
• Perform Level 1 supervision of registered individuals within assigned branches
• Conduct annual branch reviews and prepare follow-up reports
• Approve KYC updates and new account openings
• Train advisors and support staff on applicable policies and procedures
• Oversee branch compliance and support advisors with regulatory adherence

Branch Manager

Actuary

• Serve as a technical reference in claims actuarial science by leading analyses of complex claims, indemnity costs, and claim settlement expense issues
• Develop, maintain, and enhance predictive models, analytical solutions, and business intelligence tools
• Analyze performance indicators, claims frequencies, costs, and trends to identify risks, opportunities, and improvement areas
• Advise business partners and operational teams with analyses and recommendations to influence decision-making
• Provide technical leadership, mentorship, knowledge sharing, and professional development for actuarial analysts
• Collaborate with stakeholders across the organization to address business needs and promote actuarial expertise
• Synthesize, simplify, and communicate complex actuarial concepts to managers, executives, and operational partners
• Adapt priorities in a fast-paced operational environment to evolving business needs and urgent situations

Actuarial Advisor

Estimator

• Traveling throughout the assigned territory to inspect damaged vehicles
• Meeting with policyholders, repair facilities, body shops, and other stakeholders to evaluate damage and understand claim requirements
• Assessing the extent of damage, determining required repairs, and preparing estimates in accordance with GAA standards, company procedures, and insurer requirements
• Using industry-recognized estimating platforms, primarily Mitchell, to produce comprehensive and accurate estimates
• Requesting teardown inspections or supplementary assessments when necessary to confirm the full extent of damages
• Researching and validating the cost of parts, materials, and equipment required for repairs, including recycled or used parts when applicable
• Determining market value or replacement value in total-loss claims
• Providing claims adjusters, policyholders, repair facilities, and partners with the information and explanations required regarding estimates produced
• Building and maintaining strong professional relationships with both internal and external stakeholders
• Responding to inquiries, ensuring timely follow-up on files, and contributing to a professional customer experience
• Analyzing and managing customer concerns or complaints related to automotive repairs
• Meeting established service standards, turnaround times, and quality expectations
• Maintaining accurate documentation and ensuring files remain up to date
• Performing any other related duties or special assignments requested by your immediate supervisor

Mobile Auto Damage Estimator

IT Support

• Acting as the primary point of contact for all IT services provided to the Industrial Alliance, Auto and Home Insurance sector.
• Advising internal partners on the selection and implementation of IT solutions.
• Overseeing the performance of solution delivery under your responsibility.
• Leading the delivery of IT services and solutions in alignment with business needs and objectives.
• Ensuring compliance with established processes, policies, and standards.
• Managing business needs, applications, information, data, infrastructure, and services while maintaining ongoing communication.
• Planning and overseeing the financial, material, and human resources of your department, and reporting on performance to senior management.

IT Service Delivery Manager

• Acting as the primary point of contact for all IT services provided to the Industrial Alliance, Auto and Home Insurance sector.
• Advising internal partners on the selection and implementation of IT solutions, including the acquisition and integration of software packages, shared and reusable services, and cloud-based solutions.
• Overseeing the performance of solution delivery under your responsibility, including security, vendors, financial data, project health, production environments, and compliance.
• Leading the delivery of IT services and solutions in alignment with business needs, Information Technology Vice-Presidency objectives, quality standards, timelines, and budgets.
• Ensuring compliance with established processes, policies, and standards, particularly in project management, design, development, procurement, configuration, testing, and compliance.
• Managing business needs, applications, information, data, infrastructure, and services while maintaining ongoing communication with business sector leaders.
• Planning and overseeing the financial, material, and human resources of your department, and reporting on performance to senior management.

Manager, IT Service Delivery

General

• Taking ownership of and coordinating major and critical incidents.
• Assessing the impact, urgency, and priority of incidents and initiating escalation procedures when required.
• Coordinating support, operations, infrastructure, and development teams involved in incident resolution.
• Leading incident bridges and crisis response teams, assigning actions to technical teams, and maintaining an overall view of incident progress.
• Preparing and distributing incident start, status update, and resolution communications to relevant stakeholders.
• Participating in root cause analyses, identifying trends, and contributing to problem management activities to prevent incident recurrence.
• Ensuring adherence to ITSM/ITIL practices, contributing to process improvements, and participating in preparedness exercises and post-incident reviews.

IT Incident Coordinator

Clerk

• Participating in the opening of new client requests within the administrative system.
• Routing requests to the appropriate transactional teams.
• Sending contract amendment documents through electronic delivery.
• Updating and correcting client information to ensure compliance with Canada Post standards.
• Entering information into various systems.
• Processing returned mail related to incorrect addresses.
• Filing required letters and documents in client records to support transactional teams in completing files.

Administrative Support Clerk

Director

• Manage a team of Senior Branch Managers and Branch Managers
• Oversee compliance reporting, product due diligence, and regulatory inquiries
• Support Senior Branch Managers in servicing advisors
• Responsible for branch visit program and supervision
• Develop policy and procedure changes based on regulations
• Train and develop Tier 1 employees
• Act as Compliance subject matter expert on firm initiatives
• Update Policy and Procedures as needed

Director, Tier 1 Supervision

Artificial Intelligence

• Lead the end-to-end delivery of Data and AI initiatives supporting Wealth Management priorities, including planning, prioritization, execution, release management, stakeholder alignment, budget oversight, and value realization.
• Translate Wealth business priorities and enterprise Data and AI strategies into practical technology roadmaps with clear milestones, dependencies, outcomes, and delivery timelines.
• Oversee the implementation of data platforms, data pipelines, reporting and analytics solutions, AI-enabled capabilities, automation initiatives, integrations, APIs, and operational data products.
• Ensure compliance with enterprise standards related to cybersecurity, privacy, data governance, AI governance, architecture, regulatory requirements, operational resilience, and risk management.
• Partner with architecture, cloud, infrastructure, security, and data engineering teams to deliver scalable, secure, reusable, and supportable technology solutions.
• Manage a portfolio of Data and AI initiatives, including intake management, estimation, funding, capacity planning, dependency management, reporting, issue resolution, and executive escalation.
• Foster delivery excellence through disciplined agile practices, backlog management, sprint execution, testing, deployment, release readiness, production support, and continuous improvement.
• Build strong partnerships with Wealth business leaders, product owners, advisors, operations teams, compliance, risk, vendors, and technology stakeholders to align delivery priorities with business outcomes.
• Lead, coach, mentor, and develop multidisciplinary technology teams, including product owners, developers, data engineers, analysts, QA professionals, solution designers, and support resources.

Director, IT Delivery – Data and AI

Systems Engineer

• Actively participate in analyzing business and technical requirements with business analysts
• Design and produce functional and/or technical solution designs (flows, business rules, integrations, application components)
• Ensure solutions are aligned with the target architecture, IT standards, and organizational best practices
• Collaborate closely with architects, development teams, and quality assurance (QA) throughout the delivery lifecycle
• Support teams during solution implementation and contribute to estimations and planning activities
• Support testing phases, analyze defects, and help resolve them
• Maintain clear, accurate, and up-to-date design documentation
• Act as a subject-matter expert during deployments and support production support activities
• Mentor team members and promote knowledge sharing within the IT community

Systems Architect

• Define, communicate, and evolve the vision of the AI Squad in alignment with organizational strategic priorities and business needs
• Build, lead, and grow a multidisciplinary team encompassing expertise in product management, data, AI engineering, software development, and delivery
• Oversee the selection, prioritization, and execution of a portfolio of high-impact AI use cases, balancing business value, technical feasibility, risk, and delivery capacity
• Drive the transformation of ideas, proofs of concept, and prototypes into robust, secure, measurable, and production-ready solutions
• Collaborate closely with business, IT, architecture, data, cybersecurity, compliance, privacy, risk, and operations teams to ensure the responsible and seamless integration of AI solutions
• Establish AI delivery practices, standards, and frameworks, including RAG architectures, AI agents, LLMOps/MLOps practices, model evaluation, observability, security, and governance
• Promote the responsible use of artificial intelligence by integrating principles of ethics, transparency, privacy, security, and risk management
• Implement value measurement mechanisms to assess adoption, business outcomes, solution quality, and overall initiative performance
• Support strategic decisions related to AI platforms, models, cloud services, and technology roadmaps
• Develop team talent through coaching, recruiting, prioritization, and capability building
• Represent the AI function with internal partners and executive governance bodies
• Maintain active awareness of emerging trends, innovations, and best practices in artificial intelligence and digital solution delivery.

Director, Artificial Intelligence

Analyst

• Collaborate with business partners, architects, designers and delivery teams to define and translate needs into concrete, high‑value solutions.
• Analyze and document processes, business rules, user journeys and the impacts of change.
• Contribute to the design and evolution of digital solutions supporting Collective Savings and Retirement.
• Participate in impact analyses, estimations, planning, testing and production deployments.
• Support the integration and adoption of new capabilities related to Salesforce, data and artificial intelligence.
• Identify opportunities to improve, automate and optimize business processes.
• Collaborate with development and quality assurance teams while contributing to documentation, knowledge sharing and the continuous improvement of delivery practices.