Administrative Support Clerk

iA Financial Group (Industrial Alliance)

Administrative Support Clerk contributing to quality and efficiency of contract administration at iA Financial Group. Responsibilities include client request processing and compliance with Canada Post standards.

Posted 8/1/2026full-timeMontreal • 🇨🇦 CanadaJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong administrative support capabilities with a focus on accuracy, attention to detail, and compliance with standards. Proficient in managing client information and effectively organizing work to support transactional teams.

Highest-signal resume keywords

Administrative Support ExperienceMicrosoft Office ProficiencyAttention To DetailBilingual Communication SkillsClient Information Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryDocument FilingContract Amendment ProcessingCompliance StandardsClient Record Management

Soft Skills

AutonomyProactivityOrganizational Skills

Certifications & Qualifications

College Diploma (DEC)Bachelor’s Degree

Industry Keywords

Canada Post StandardsAdministrative SystemsTransactional Teams

About the role

Key responsibilities & impact

Participating in the opening of new client requests within the administrative system.
Routing requests to the appropriate transactional teams.
Sending contract amendment documents through electronic delivery.
Updating and correcting client information to ensure compliance with Canada Post standards.
Entering information into various systems.
Processing returned mail related to incorrect addresses.
Filing required letters and documents in client records to support transactional teams in completing files.

Requirements

What you’ll need

Holds a college diploma (DEC) or a bachelor’s degree in administration, or any other relevant field of study.
Has a minimum of one year of experience in administrative support or a similar role.
Is recognized for their rigor, accuracy, and attention to detail.
Stands out for their autonomy, proactivity, and ability to effectively organize their work.
Demonstrates strong proficiency with computer applications and the Microsoft Office suite.
Has an advanced level of French, both spoken and written, and an intermediate level of English.

Benefits

Comp & perks

A work environment where learning and development go hand in hand with a shared pursuit of excellence.
Artificial intelligence tools available to everyone, helping increase personal efficiency and support organizational growth.
A healthy, safe, equitable, and inclusive environment where potential can thrive and develop freely.
The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.