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IT Incident Coordinator
iA Financial Group (Industrial Alliance)IT Incident Coordinator ensuring technology service continuity and managing incidents at iA Financial Group. Leading coordination efforts during incidents to minimize business impact and enhance communication.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in incident management and IT service management, with a strong focus on ITIL practices, effective communication, and crisis leadership. Proficient in coordinating cross-functional teams to resolve major incidents while ensuring adherence to processes and continuous improvement.
Highest-signal resume keywords
Incident ManagementITIL PracticesCrisis LeadershipCommunication SkillsProblem-Solving
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Incident CoordinationIT Service ManagementRoot Cause AnalysisProcess ImprovementPriority Management
Soft Skills
Strong Coordination SkillsCustomer FocusEffective Decision-Making
Industry Keywords
ITSMIncident ManagementProblem ManagementChange ManagementOperational Management
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Taking ownership of and coordinating major and critical incidents.
- Assessing the impact, urgency, and priority of incidents and initiating escalation procedures when required.
- Coordinating support, operations, infrastructure, and development teams involved in incident resolution.
- Leading incident bridges and crisis response teams, assigning actions to technical teams, and maintaining an overall view of incident progress.
- Preparing and distributing incident start, status update, and resolution communications to relevant stakeholders.
- Participating in root cause analyses, identifying trends, and contributing to problem management activities to prevent incident recurrence.
- Ensuring adherence to ITSM/ITIL practices, contributing to process improvements, and participating in preparedness exercises and post-incident reviews.
Requirements
What you’ll need- Holds a bachelor’s degree in Computer Science, Information Technology, or a related field.
- Has experience in operations, application support, infrastructure, or IT service management.
- Has experience coordinating major incidents or working in operational management.
- Is recognized for strong coordination skills, effective priority management, and the ability to provide leadership in crisis situations.
- Demonstrates excellent verbal and written communication skills and the ability to make timely decisions under pressure.
- Stands out for a strong customer focus, problem-solving abilities, and knowledge of ITIL practices, including incident, problem, and change management.
- Possesses an intermediate level of proficiency in both French and English.
Benefits
Comp & perks- Flexible group insurance plans.
- Competitive pension plan.
- Employee share purchase plan.
- Vacation program, wellness days, and personal development days.
- Virtual healthcare services.
- Employee and Family Assistance Program (EFAP).
- Performance bonus and discounts on iA products.