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IT Service Delivery Manager
iA Financial Group (Industrial Alliance)Manager, IT Service Delivery for iA Financial Group overseeing IT services. Play a key role in delivering technology solutions and managing information assets.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in managing IT services and solutions, with a strong focus on aligning technology with business objectives. Proficient in leading project teams, ensuring compliance with processes, and effectively communicating with stakeholders.
Highest-signal resume keywords
Bachelor's Degree In Computer Science15 Years Of Relevant IT ExperienceExpertise In Software Development LifecycleAgile MethodologiesAdvanced French Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Solution ImplementationProject ManagementBusiness Case PreparationDevOps PracticesLean Principles
Soft Skills
Strong LeadershipRelationship ManagementCommunication Skills
Industry Keywords
Property And Casualty InsuranceComplianceStakeholder Engagement
About the role
Key responsibilities & impact- Acting as the primary point of contact for all IT services provided to the Industrial Alliance, Auto and Home Insurance sector.
- Advising internal partners on the selection and implementation of IT solutions.
- Overseeing the performance of solution delivery under your responsibility.
- Leading the delivery of IT services and solutions in alignment with business needs and objectives.
- Ensuring compliance with established processes, policies, and standards.
- Managing business needs, applications, information, data, infrastructure, and services while maintaining ongoing communication.
- Planning and overseeing the financial, material, and human resources of your department, and reporting on performance to senior management.
Requirements
What you’ll need- Holds a bachelor's degree in Computer Science or a related field of equivalent standing.
- Has 15 years of relevant and extensive experience in information technology.
- Possesses significant experience managing multiple project teams as well as large-scale projects.
- Demonstrates expertise in preparing and presenting business cases for major IT initiatives.
- Excels at managing relationships with business leaders and stakeholders.
- Has a strong understanding of the software development lifecycle, DevOps practices, Agile methodologies, and Lean principles.
- Is recognized for strong leadership and the ability to mobilize teams through change.
- Experience in the property and casualty insurance industry is considered an asset.
- Has an intermediate level of English proficiency and an advanced level of French proficiency.
Benefits
Comp & perks- Flexible group insurance plans.
- Competitive retirement savings plan.
- Employee share purchase plan.
- Vacation program, wellness days, and personal development days.
- Telemedicine services.
- Employee and Family Assistance Program (EFAP).
- Performance bonus and discounts on iA products.