I-STATE TRUCK CENTER

Associate

• Receive incoming parts shipments and verify quantities against packing slips and purchase orders.
• Unload, inspect, label, and stock inventory in designated warehouse locations.
• Pick and stage parts orders accurately for technicians, customers, and branch deliveries.
• Maintain an organized, clean, and safe warehouse environment.
• Assist with shipping outbound orders, including packaging and preparing freight.
• Operate warehouse equipment such as pallet jacks and forklifts (training provided as needed).
• Conduct cycle counts and assist with inventory audits.
• Identify and report inventory discrepancies or damaged products.
• Assist with moving, organizing, and replenishing inventory throughout the warehouse.
• Support the parts department in meeting customer and technician needs in a timely manner.
• Follow all company safety policies and procedures.

Warehouse Associate

• Deliver parts to customers and pick up returns/cores
• Collect material and parts for the store as needed.
• Deliver parts to outside customers weekly
• Represent the Company in a professional manner to customers
• Assemble customer orders from stock and places orders on pallets/ shelving or transports orders to packing station or shipping department
• Provide parts support to our service center
• Shipping/Receiving incoming and outgoing freight
• Involvement in inventory control
• Maintain a clean and orderly workplace and vehicle
• Other duties as assigned

Parts Delivery, Warehouse Associate

Manager

• Full P&L ownership achieve or exceed annual revenue, gross profit, and net operating income targets.
• Lead all departments (Parts, Service, and Administration).
• Develop and execute annual business plans, forecasts, and capital expenditure requests.
• Recruit, develop, and retain a high-performing leadership team (Service Manager, Parts Manager, etc.).
• Oversee facility maintenance, appearance, and compliance with OEM image standards and all federal/state regulations (DOT, OSHA, EPA, etc.).
• Build and maintain strong relationships with key fleet customers, OEM representatives (Freightliner/Western Star/Daimler Truck North America), and vendor partners.
• Champion a safe, ethical, and inclusive workplace culture aligned with company values.
• Actively participate in 20-Group and OEM council meetings and implement best practices across the dealership.

Branch Manager

• Full P&L ownership achieve or exceed annual revenue, gross profit, and net operating income targets.
• Lead all departments (New/Used Truck Sales, Parts, Service, Leasing/Rental, Finance & Insurance, and Administration).
• Develop and execute annual business plans, forecasts, and capital expenditure requests.
• Recruit, develop, and retain a high-performing leadership team (Sales Manager, Service Manager, Parts Manager, F&I Manager, etc.).
• Drive market share growth in both new and used truck sales while maintaining top-tier CSI and ESI scores.
• Oversee facility maintenance, appearance, and compliance with OEM image standards and all federal/state regulations (DOT, OSHA, EPA, etc.).
• Build and maintain strong relationships with key fleet customers, OEM representatives (Freightliner/Western Star/Daimler Truck North America), and vendor partners.
• Champion a safe, ethical, and inclusive workplace culture aligned with company values.
• Actively participate in 20-Group and OEM council meetings and implement best practices across the dealership.

General Manager

Advisor

• Assist customers at the service counter as well as by phone and taking care of their needs using our Elite Support processes and standards.
• All aspects of transaction, from taking appointment to completing invoice and collecting from customer.
• Assist fellow service office employees with managing schedule and workload.
• Manage technician time and monitor repair progress for maximum efficiency.
• Work with parts department by gathering information to complete repair estimates before updating customer for approval.
• Work with outside vendors for sublet work needed on customer units.
• Assist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors.

Service Advisor

• Receive, inspect, unpack, sort, and label incoming shipments.
• Identify and reject damaged items; document shortages and work with vendors to resolve discrepancies.
• Submit freight or product claims as needed.
• Accurately bin stock orders according to part number, vendor, or other predetermined systems.
• Use computer systems to receive purchase orders and print labels.
• Notify Parts Counter staff when customer orders arrive.
• Participate in regular inventory counts and maintain accurate records of incoming goods.
• Perform all necessary computer functions to track inventory movement.
• Pick, assemble, and stage customer and shop orders for timely distribution.
• Fulfill internal supply requests for service departments.
• Process billing for completed orders.
• Schedule carriers for outgoing LTL shipments.
• Package, weigh, and ship small parcels via UPS, FedEx, and SpeeDee.
• Add freight charges to customer orders.
• Maintain inventory of shipping materials and supplies
• Maintain records of outgoing shipments
• Transport parts and materials between receiving, production areas, warehouses, internal departments, and local customers.
• Make pick-ups and deliveries to suppliers using a company vehicle.
• Maintain and organize warehouses to ensure the efficient location of parts
• Cleanliness of warehouse and inspection of forklifts and other equipment is needed to ensure the safety of everyone entering the warehouse or operating the equipment
• Ensure Shipping & Receiving vehicles are clean & taken in for routine maintenance

General

• Perform routine inspections, oil changes, and preventive maintenance on diesel engines, transmissions, brakes, and electrical systems
• Assist senior technicians with diagnostics using tools such as OBD scanners, multimeters, and air gauges
• Disassemble, repair, and reassemble components including fuel systems, aftertreatment systems, and suspension components under supervision
• Accurately document all work performed using digital service management software
• Maintain a clean, organized, and safe work area in compliance with company policies and OSHA standards
• Coordinate with the parts department to identify needed components
• Participate in on-the-job training and manufacturer certification programs

Warehouse Associate

Parts Delivery, Warehouse Associate

Branch Manager

General Manager

Service Advisor

Warehouse Associate

Entry Level Diesel Mechanic

Service Advisor