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Service Advisor
I-STATE TRUCK CENTERService Advisor providing exceptional service in heavy-duty truck maintenance. Building strong customer relationships and assisting with service needs in Marshfield, Wisconsin.
About the role
Key responsibilities & impact- Assist customers at the service counter as well as by phone and taking care of their needs using our Elite Support processes and standards.
- All aspects of transaction, from taking appointment to completing invoice and collecting from customer.
- Assist fellow service office employees with managing schedule and workload.
- Manage technician time and monitor repair progress for maximum efficiency.
- Work with parts department by gathering information to complete repair estimates before updating customer for approval.
- Work with outside vendors for sublet work needed on customer units.
- Assist with warranty claims at branch level and work with warranty department to ensure maximum warranty recovery with vendors.
Requirements
What you’ll need- Basic computer skills and knowledge
- High school diploma or equivalent
- Excellent communication and time management skills
- Strong problem solver with the ability to think outside of the box.
- 3 Years of Truck or Automotive Service Writing Experience Required
Benefits
Comp & perks- Competitive Wages
- Tool program - available
- Tuition assistance - for educational and ongoing career growth
- Health, dental and vision coverage - begins on the first day of the following month.
- Paid Time Off - (PTO) starts accruing day one of your full-time employment.
- Holidays - 6 Holidays and 2 Floating Holidays per year
- 401(K) - with company matching.
- Long Term Disability - Supplied
- Short Term Disability - Supplied
- Life Insurance - Supplied
- Healthiest You - Virtual Health Care paid by Interstate.
- PPE Reimbursement - Safety Glasses and Safety Boot Reimbursement
- Pet Insurance - We care about our furry friends!
- Employee Discounts - available on products and services
- Paid Employee Assistance Program - Free 24/7 Access to a guidance consultant regarding life challenges you or family member may face.
- Paid Health and Well-being screening - for employees and their spouse
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
service writingrepair estimateswarranty claims managementtransaction processingcustomer service
Soft Skills
communicationtime managementproblem solvingteam collaboration
Certifications
high school diploma