Husqvarna Group

SDET

• Develop test plans and schedules based on DVPnR
• Actively participate in the product development team providing input to FMEAs and test plans
• Ensure test plans provide confidence that the product tested will be reliable and safe
• Collaborate closely with international design and test engineering teams
• Develop test equipment to validate design criteria
• Train and lead Test Technicians in test methods and use of test equipment
• Review and analyze test results to ensure accuracy
• Develop benchmarking plans for competitor equipment

Test Engineer III

Account Manager

• Establishes strong distributor, contractor, home builder, irrigation designer, landscape architect relationships and identifies new channel partners throughout assigned sales region, building plans to ensure success with these partners
• Responsible for the strategic annual sales and marketing plans, results, and reporting of sales
• Regularly reviews and provides interpretation of goals, objectives, and standards for operations to resolve problems and makes recommendations regarding policies, pathways, and procedures
• Monitors and evaluates operations, programs, processes and practices for quality and effectiveness and makes recommendations for improvement
• Acts as an expert in the functions, benefits, and application and methods of selling Hydro-Rain and associated brand products
• Maintains a regular budget report for the region
• Significantly drives demand for Hydro-Rain/Bond/B-hyve and Husqvarna products achieving annual sales and profitability targets
• Analyzes the market in relation to market share, current opportunities and key accounts and implements a strategic plan to reach sales targets and increase market share
• Attends and manages Husqvarna Water activity at distributor open houses, trade show events
• Develops and participates in contractor events, distributor events and industry tradeshows
• Assists marketing in the identification and development of new and existing product needs
• Reports results regularly to the National Sales Manager with additional special reports including annual sales plan, sales activity and results, forecasting, budget preparation and review
• Has responsibility for key distributor account management and the Contractor Advantage Program within the sales region
• Ensures that all customer service levels are met

Contractor Sales Account Manager

Sales

• Establishes strong distributor, contractor, home builder, irrigation designer, landscape architect relationships and identifies new channel partners throughout assigned sales region
• Responsible for the strategic annual sales and marketing plans, results, and reporting of sales.
• Regularly reviews and provides interpretation of goals, objectives, and standards for operations to resolve problems and makes recommendations regarding policies, pathways, and procedures
• Monitors and evaluates operations, programs, processes and practices for quality and effectiveness and makes recommendations for improvement
• Acts as an expert in the functions, benefits, and application and methods of selling Hydro-Rain and associated brand products
• Maintains a regular budget report for the region.
• Significantly drives demand for Hydro-Rain/Bond/B-hyve and Husqvarna products achieving annual sales and profitability targets
• Analyzes the market in relation to market share, current opportunities and key accounts and implements a strategic plan to reach sales targets and increase market share
• Attends and manages Husqvarna Water activity at distributor open houses, trade show events
• Develops and participates in contractor events, distributor events and industry tradeshows
• Assists marketing in the identification and development of new and existing product needs
• Reports results regularly to the National Sales Manager with additional special reports including annual sales plan, sales activity and results, forecasting, budget preparation and review.
• Has responsibility for key distributor account management and the Contractor Advantage Program within the sales region

Distribution Sales Manager

Director

• Design, implementation and overall accountability for the service performance governance framework across the Gardena division
• Lead executive-level performance reviews and ensure clear accountabilities within IT and with partners, stakeholders and other divisions
• Manage the full critical-incident lifecycle (including final approval to close P1 incidents); define standards for root-cause analysis and structural corrective actions
• Act as the central senior voice for divisional service performance within the IT operating model, influencing group-level decisions
• Define the divisional service performance strategy in close alignment with business objectives, seasonal requirements and digital priorities
• Own Gardena’s SLA/SLO framework, service tiering, KPI structure and availability targets for critical services
• Ensure an end-to-end performance view across services (Run & Change) and translate data into concrete, actionable recommendations for senior management
• Sponsor long-term stability programs and continuous improvement initiatives across applications, infrastructure and digital platforms
• Lead and develop a team of Business Engagement Managers (BEMs); set objectives, provide coaching and establish best practices in stakeholder management

Director Service Performance Management

Recruitment

• Manage the recruitment processes for positions under your responsibility
• Advertise internal and external positions in accordance with the recruitment policy guide
• Develop partnerships for job postings, such as with universities and recruitment fairs
• Manage recruitment agencies/consultancies, ensuring the SLA of 25 days for operational and technical roles and 40 days for executive positions is met
• Conduct recruitment using internal tools for less complex roles
• Align candidate profiles with hiring managers and consultancies
• Conduct competency-based interviews focused on our key behaviors
• Provide weekly status updates to hiring managers on process progress
• Update recruitment tracking records for positions being worked on

Human Resources Analyst, Recruiter

Manager

• Line management responsibility for a team of five employees
• Coaching, competence development, and continuous follow‑up to build a high‑performing and healthy team
• Attracting, developing, and retaining talent
• Budget responsibility for the line, including planning, forecasting, and follow‑up
• Resource and capacity planning to ensure efficient project delivery
• Prioritization and coordination of the team’s work in close collaboration with product owners, project managers, and internal and external stakeholders
• Ensuring strong engineering practices and technical excellence within mechanical development
• Driving continuous improvements in ways of working, methods, and tools

R&D Manager – Product R&D Accessories

Product Marketing

• Define and develop value propositions and product communication at the category, assortment, or product level within the Powered Garden Business Unit
• Analyze and interpret consumer and market insights to define value propositions and messaging for specific target audiences
• Understand consumer profiles, purchase decisions, and buying behavior for products
• Translate product-solution concepts and features into clear, consumer-focused messages/stories tailored to different target groups, with strong justification for purchase over competitors
• Brief, create, review, and approve all product toolkit assets in line with brand guidelines, including photography, videos, messaging, and packaging
• Build application and product expertise through hands-on product use
• Work closely with cross-functional teams such as Product Management, Brand & Marketing, external agencies, and other business units
• Understand competitor products, messaging, and value propositions
• Support internal sales resources and present at events such as go-live
• Collaborate closely with central and local Brand and Marketing teams to collect feedback and insights during the season
• Ensure all relevant product marketing information and data are available

Product Marketing Expert — Powered Garden Business Unit

Ecommerce

• You take full responsibility for all local D2C e‑commerce activities in your region and ensure they are executed to best‑in‑class standards
• You develop and implement a digital commerce strategy that aligns with the overarching corporate strategy and the DTC team’s overall business plans
• You conduct assortment and demand planning for the markets reporting to you and optimize inventory across markets to maximize sales and profitability
• You produce weekly and monthly reports and monitor category performance for digital commerce (revenue, margin, costs, etc.) as well as web KPIs (sessions, CR, AOV, etc.)
• You set up campaigns and promotions in the relevant IT systems (Salesforce Commerce Cloud, Sitecore, STEP, ERP systems, etc.)
• You work closely with the performance marketing team to develop and implement industry‑leading digital campaigns focused on improving sales performance
• You use data to build a deep understanding of our customers and their pain points, and design strategies to improve the omnichannel experience
• You support customer service in resolving inquiries as part of 2nd‑line support where required

E-Commerce Manager

• Developing and executing clearly defined business strategies
• Increasing market share while improving profitability
• Managing Husqvarna Pro and Husqvarna Pro Ag Sales team
• Creating and managing sales plans and strategies
• Leading distribution planning and channel development

Director, Sales

Analyst

• Manage Internal and External Communications
• Responsible for appropriate and timely follow up on past due obligations and to research various disputes and claims to ensure quick resolution of outstanding invoices
• When credit holds are necessary communicate tactfully and properly with customer to inform them of any credit restrictions. Also advise either customer service and/or the appropriate sales group of same
• Utilize friendly and tactful phone calls, letters, faxes, e-mails and/or personal visits to customers to maintain collections as required by budgets
• Communicate with Customer Service, Technical Services & Sales Departments regarding customer claims for credit
• Send Trial Balances to appropriate sales representatives monthly, and as needed, keep salesmen aware of changes in status of their accounts
• Advise credit manager and appropriate sales representatives of difficulties in collections or changes in credit conditions of accounts as necessary
• Provide credit reference information to other trade people upon request. Work with selected collection agencies as necessary to maintain collection efforts.
• Handle all written and verbal follow-up with all accounts in their areas of responsibility

Credit Analyst

Bilingual

• Provide Technical Information, Technical Repair Knowledge, and Technical Troubleshooting for all Husqvarna Group Products at an entry level
• Respond to Husqvarna technical questions from internal and external customers
• Resume logged in to the systems and process received or assigned cases
• Trouble shoot, Diagnose and Evaluate individual case information
• Provide Repair Support and determine if issue is Warrantable
• Provide Policy Adjustment and Good Will Warranty
• Record details of cases in CRM
• Provide clear solutions for product repair, replacement or policy adjustment
• Provide input to manufacturing and engineering departments with field obtained information
• Assist dealers with warranty processing and questionable component failure analysis
• Effectively communicate escalations to TSR2/TSR3 representatives and unresolved technical incidents

Technical Service Representative I – Small Engine Repair, Bilingual

• Provide Technical Information, Technical Repair Knowledge, and Technical Troubleshooting for all Husqvarna Group Products
• Respond to technical questions from internal and external customers via telephone, email, chat, or customer generated incidents into CRM
• Troubleshoot, Diagnose and Evaluate individual case information to provide Repair Support, determine if issue is Warrantable, provide Policy Adjustment, and provide Good Will Warranty
• Record details of cases in CRM and actions taken
• Provide input to manufacturing and engineering departments with field obtained information
• Assist dealers & internal team members with warranty processing and questionable component failure analysis and technical questions
• Effectively communicate escalations to TSR3 representatives
• Provide general customer service functions as required

Technical Service Representative II – Small Engine Repair, Bilingual

• Develop a plan to increase company brand position in assigned territory
• Make planned dealer/customer sales calls and chronicle the discussions and outcomes in CRM system
• Demonstrate equipment and provide product application learning opportunities
• Facilitate customer and dealer engagement, assisting with deal structure and customer proposal development
• Advise customers and dealers to help develop their robotics business and achieve sales and market share growth goals
• Accurately forecast with assigned dealers for all finished goods/aftermarket parts requirements, and national account sales
• Monitor dealer inventory levels and drive business adjustments as required
• Represent Husqvarna Robotics at trade, industry, and dealer shows

Customer Success Manager

• Act as the primary point of contact for CRM/CI solution needs, gathering and evaluating business requirements and ensuring alignment with platform technology strategy and enterprise standards.
• Translate high-level business needs into structured epics and features — providing clarity on technology alignment.
• Lead and facilitate planning and prioritization together with the Tech Lead and Delivery team, including backlog refinement, sprint planning input, and release coordination.
• Coordinate cross-functional input to secure end-to-end process alignment, including impacts on data, integrations, and downstream systems.
• Support and challenge the CRM roadmaps by assessing demand, dependencies, capacity, and long-term business value.
• Ensure that delivered solutions are fit for purpose, meet quality expectations, and align with IT governance frameworks — in close collaboration with the CRM Technology Manager.
• Drive stakeholder engagement through demos, updates, and structured feedback loops — clearly articulating value in business terms.
• Identify risks, constraints, and dependencies early, enabling proactive mitigation and transparent decision-making.
• Have the confidence to say no when needed — ensuring that what we build is scalable, sustainable, and aligned with platform capabilities.
• Act as a champion for process harmonization and platform consistency across markets and business units.

CRM/CI D365 Solution Owner – Customer Engagement, Insight

Robotics

• Play a key supporting role to increase company brand position in assigned territory
• Be the product expert for Automower and CEORA
• Ability to lift 50 lbs
• Perform role at a high level of professionalism at premier golf and sports venues
• Support dealer activities such as demos, site assessments, mapping, installations, monitoring, diagnostics, and repairs in the field
• Provide technical training of GST Dealer sales and service teams in person, by phone and/or virtually