Husqvarna Group

Analyst

• Manage Internal and External Communications
• Responsible for appropriate and timely follow up on past due obligations and to research various disputes and claims to ensure quick resolution of outstanding invoices
• When credit holds are necessary communicate tactfully and properly with customer to inform them of any credit restrictions. Also advise either customer service and/or the appropriate sales group of same
• Utilize friendly and tactful phone calls, letters, faxes, e-mails and/or personal visits to customers to maintain collections as required by budgets
• Communicate with Customer Service, Technical Services & Sales Departments regarding customer claims for credit
• Send Trial Balances to appropriate sales representatives monthly, and as needed, keep salesmen aware of changes in status of their accounts
• Advise credit manager and appropriate sales representatives of difficulties in collections or changes in credit conditions of accounts as necessary
• Provide credit reference information to other trade people upon request. Work with selected collection agencies as necessary to maintain collection efforts.
• Handle all written and verbal follow-up with all accounts in their areas of responsibility

Credit Analyst

Bilingual

• Provide Technical Information, Technical Repair Knowledge, and Technical Troubleshooting for all Husqvarna Group Products at an entry level
• Respond to Husqvarna technical questions from internal and external customers
• Resume logged in to the systems and process received or assigned cases
• Trouble shoot, Diagnose and Evaluate individual case information
• Provide Repair Support and determine if issue is Warrantable
• Provide Policy Adjustment and Good Will Warranty
• Record details of cases in CRM
• Provide clear solutions for product repair, replacement or policy adjustment
• Provide input to manufacturing and engineering departments with field obtained information
• Assist dealers with warranty processing and questionable component failure analysis
• Effectively communicate escalations to TSR2/TSR3 representatives and unresolved technical incidents

Technical Service Representative I – Small Engine Repair, Bilingual

• Provide Technical Information, Technical Repair Knowledge, and Technical Troubleshooting for all Husqvarna Group Products
• Respond to technical questions from internal and external customers via telephone, email, chat, or customer generated incidents into CRM
• Troubleshoot, Diagnose and Evaluate individual case information to provide Repair Support, determine if issue is Warrantable, provide Policy Adjustment, and provide Good Will Warranty
• Record details of cases in CRM and actions taken
• Provide input to manufacturing and engineering departments with field obtained information
• Assist dealers & internal team members with warranty processing and questionable component failure analysis and technical questions
• Effectively communicate escalations to TSR3 representatives
• Provide general customer service functions as required

Technical Service Representative II – Small Engine Repair, Bilingual

Account Manager

• Develop a plan to increase company brand position in assigned territory
• Make planned dealer/customer sales calls and chronicle the discussions and outcomes in CRM system
• Demonstrate equipment and provide product application learning opportunities
• Facilitate customer and dealer engagement, assisting with deal structure and customer proposal development
• Advise customers and dealers to help develop their robotics business and achieve sales and market share growth goals
• Accurately forecast with assigned dealers for all finished goods/aftermarket parts requirements, and national account sales
• Monitor dealer inventory levels and drive business adjustments as required
• Represent Husqvarna Robotics at trade, industry, and dealer shows

Customer Success Manager

• Act as the primary point of contact for CRM/CI solution needs, gathering and evaluating business requirements and ensuring alignment with platform technology strategy and enterprise standards.
• Translate high-level business needs into structured epics and features — providing clarity on technology alignment.
• Lead and facilitate planning and prioritization together with the Tech Lead and Delivery team, including backlog refinement, sprint planning input, and release coordination.
• Coordinate cross-functional input to secure end-to-end process alignment, including impacts on data, integrations, and downstream systems.
• Support and challenge the CRM roadmaps by assessing demand, dependencies, capacity, and long-term business value.
• Ensure that delivered solutions are fit for purpose, meet quality expectations, and align with IT governance frameworks — in close collaboration with the CRM Technology Manager.
• Drive stakeholder engagement through demos, updates, and structured feedback loops — clearly articulating value in business terms.
• Identify risks, constraints, and dependencies early, enabling proactive mitigation and transparent decision-making.
• Have the confidence to say no when needed — ensuring that what we build is scalable, sustainable, and aligned with platform capabilities.
• Act as a champion for process harmonization and platform consistency across markets and business units.

CRM/CI D365 Solution Owner – Customer Engagement, Insight

Robotics

• Play a key supporting role to increase company brand position in assigned territory
• Be the product expert for Automower and CEORA
• Ability to lift 50 lbs
• Perform role at a high level of professionalism at premier golf and sports venues
• Support dealer activities such as demos, site assessments, mapping, installations, monitoring, diagnostics, and repairs in the field
• Provide technical training of GST Dealer sales and service teams in person, by phone and/or virtually

Robotics Field Technician

Manager

• Lead the global roll-out of the AON agreement and manage annual renewal cycles
• Conduct benchmarking and provide data-driven recommendations
• Drive advanced reward analytics including KPI frameworks, cost modelling, and STI/LTI scenario simulations
• Prepare reward insights and decision material for Group Management and the People Committee

Global Reward Manager

Sales

• Responsible for generating profitable sales within the relevant channel through maintenance of existing customer base, development of new customers, and growing market share.
• Achieve monthly sales budget
• Manage accurate forecast for responsible territory and channel
• Effectively execute a basket selling approach to become sole/primary supplier within our served product categories
• Maintain a detailed understanding of current and potential market share as well as competitive position within the territory
• Develop and maintain relationships with key decision makers and influencers within key customers
• Test tooling and equipment to both potential and existing customers
• Responsible for market awareness regarding competitors in their territory
• Create strategies to gain market share
• Continuously develop customer focused selling and sales excellence skills
• Provide and coordinate technical support and training to customers as needed
• Nurture relationships as business partners with both internal and external customers
• Conduct comprehensive business reviews with customers and internally to ensure sales growth plan results
• Monitor consistency of diamond tool and equipment performance, escalate findings to Product Market Management team
• Address customer issues (internal and external) in a timely manner
• Maintain accurate CRM
• Manage expense reports according to guidelines and in a timely fashion
• Maintain car stock reconciliation according to policy
• Communicate with various internal departments as necessary

District Sales Manager

• Achieve monthly sales budget
• Manage accurate forecast for responsible territory and channel
• Effectively execute a basket selling approach to become sole/primary supplier within our served product categories
• Maintain a detailed understanding of current and potential market share as well as competitive position within the territory
• Develop and maintain relationships with key decision makers and influencers within key customers
• Test tooling and equipment to both potential and existing customers
• Create strategies to gain market share
• Monitor consistency of diamond tool and equipment performance, escalate findings to Product Market Management team
• Address customer issues (internal and external) in a timely manner

• Oversee quality assurance processes
• Implement quality improvement initiatives
• Collaborate with cross-functional teams
• Monitor compliance with company standards

Quality Manager

Project Manager

• Stay informed about emerging AI technologies, latest abilities and industry trends in GenAI and Marketing to drive innovation and competitive advantage.
• Translate business needs into clear, actionable requirements and user stories for AI and development teams, ensuring alignment with business strategies.
• Own and manage the use case backlog for GenAI solutions, prioritizing features and improvements based on business value, feasibility, and customer impact.
• Oversee, manage and evaluate all AI initiatives / tools related to GenAI across Husqvarna group, ensuring successful outcomes and integration with existing systems (e.g., CMS, PIM, DAM).
• Encourage adoption by organizing workshops and training sessions that inform employees about developments in AI, effective content creation uses, and relevant benefits and challenges.
• Coordinate the value realization plan, define and track KPIs, and report on status, issues, risks, and business impact.
• Ensure transparency and collaboration between business and IT, including Marketing, E-Commerce, and other content-intensive teams.
• Conduct regular reporting on AI activities and the maturity of GenAI solutions to relevant stakeholders and management.

Project Manager, Product Owner – Generative AI

• Achieve monthly sales budget
• Manage accurate forecast for responsible territory and channel
• Effectively execute a basket selling approach to become sole/primary supplier within our served product categories
• Maintain a detailed understanding of current and potential market share as well as competitive position within the territory
• Develop and maintain relationships with key decision makers and influencers within key customers
• Test tooling and equipment to both potential and existing customers
• Responsible for market awareness regarding competitors in their territory
• Create strategies to gain market share
• Continuously develop customer focused selling and sales excellence skills
• Provide and coordinate technical support and training to customers as needed
• Nurture relationships as business partners with both internal and external customers
• Conduct comprehensive business reviews with customers and internally to ensure sales growth plan results
• Monitor consistency of diamond tool and equipment performance, escalate findings to Product Market Management team
• Address customer issues (internal and external) in a timely manner
• Maintain accurate CRM
• Manage expense reports according to guidelines and in a timely fashion
• Maintain car stock reconciliation according to policy
• Communicate with various internal departments as necessary

Direct Sales District Manager

• Develop a plan to increase company brand position in assigned territory
• Gain dealer commitment & orders
• Make planned dealer-calls and document the discussions and outcomes in CRM
• Demonstrate equipment and provide product application learning opportunities.
• Able to lift 40-50 lbs to demo and set up trade shows
• Facilitate the success of sales, marketing, and promotional campaigns
• Acquaint dealers with the latest selling techniques
• Monitor dealer inventory levels and drive business adjustments as required
• Represent Husqvarna at trade, industry, and dealer shows

Territory Manager

• Respond to Husqvarna technical questions from internal and external customers
• Stay logged in to systems and process received or assigned cases via phone, chat, email, CRM
• Troubleshoot, diagnose and evaluate individual case information
• Provide Repair Support and determine if issues are Warrantable
• Record details of cases in CRM and provide clear solutions
• Provide input to manufacturing and engineering departments to enhance product improvements
• Assist dealers with warranty processing and questionable component failure analysis
• Effectively communicate escalations to higher representatives when necessary
• Provide general customer service functions such as placing orders and parts look-up

Technical Service Representative I, Bilingual

Data Engineer

• Monitor and operate pipelines to ensure reliability, performance and cost-efficiency
• Own security and backups across cloud accounts and environments
• Build and maintain pipelines, run proof-of-concepts, evaluate new tools, and help squads solve development, security and operational issues
• Manage and maintain Databricks: workspace governance, infrastructure, access patterns and guardrails
• Ensure data quality, metadata completeness, and consistent application of privacy/PII policies across the Data Mesh
• Create and maintain platform architecture for all things Data Mesh

Credit Analyst

Technical Service Representative I – Small Engine Repair, Bilingual

Technical Service Representative II – Small Engine Repair, Bilingual

Account Manager

CRM/CI D365 Solution Owner – Customer Engagement, Insight

Robotics Field Technician

Global Reward Manager

District Sales Manager

District Sales Manager

Quality Manager

Project Manager, Product Owner – Generative AI

Direct Sales District Manager

Territory Manager

Technical Service Representative I, Bilingual

Senior Data Engineer