Humann

Operations

• Own end-to-end retail order management across EDI and manual channels, ensuring accurate order processing, shipment coordination, and compliance with retailer requirements.
• Manage EDI maintenance and retailer integrations across SPS Commerce and customer-specific platforms.
• Coordinate with 3PLs, distributors, and internal supply chain teams to manage product flow from order through delivery, including routing, compliance, inventory allocation, and execution.
• Oversee outbound freight and retailer routing processes, including collect workflows (e.g., GNC, Target) and pickup coordination through retailer portals such as GNC Manhattan and Target Partners Online (POL).
• Execute against retailer routing guides and compliance requirements to support accurate and timely fulfillment.
• Troubleshoot order discrepancies, routing issues, and compliance errors to minimize chargebacks and operational disruptions across both direct and distributor channels.
• Execute end-of-month order reconciliation activities to ensure alignment across shipments, billing, and inventory.
• Maintain accurate inventory positions across ERP systems, 3PLs, and retail channels; investigate discrepancies and lead resolution efforts.
• Reconcile invoices, deductions, and chargebacks in partnership with Finance; track and resolve retailer claims and validate chargeback accuracy.
• Maintain retailer compliance and item setup across customer portals and internal systems.
• Lead end-to-end item setup across retailer and distributor platforms, ensuring accurate product data, compliance execution, and seamless onboarding across systems including RIVIR, WERCS, SmartRx, and retailer NIFs.
• Coordinate cross-functional readiness for product launches, including packaging, compliance, retailer setup, and system configuration.
• Build and maintain SOPs across order management, inventory reconciliation, and retail operations workflows.
• Identify inefficiencies and implement scalable process improvements to support operational accuracy and growth.
• Partner cross-functionally with Sales, Supply Chain, Finance, Customer Operations, retailers, distributors, and 3PLs to drive executional excellence.

Manager, Retail Operations – Distribution

Social Media Manager

• Own and manage the organic content calendar across Instagram, TikTok, Facebook, YouTube, LinkedIn and any emerging platforms relevant to our audience
• Develop monthly and quarterly content plans that align with brand priorities, product moments, and cultural opportunities
• Balance planned content with the ability to jump on timely trends and conversations
• Write compelling, on-brand copy for captions, scripts, CTAs, and community responses
• Shoot and edit short-form video content natively for TikTok and Reels, either independently or in close collaboration with a content producer
• Brief and direct creative partners (internal or external) when additional production support is needed
• Source, curate, and repurpose UGC and influencer content for owned channels
• Own Humann's community presence responding to comments, DMs, and mentions in a voice that’s credible and on brand
• Develop social listening tools identifying and surfacing community insights, product feedback, and consumer sentiment to the broader team
• Cultivate relationships with engaged followers and share opportunities to deepen the relationship
• Track and report on organic social KPIs: reach, impressions, engagement rate, follower growth, video views, and saves/shares
• Benchmark Humann's content performance against relevant competitors and category leaders
• Report on program performance regularly and use data to continuously iterate and improve
• Stay ahead of platform trends, algorithm changes, and social landscape shifts

Influencer Marketing

• Identify, vet, and recruit influencers and creators across Instagram, TikTok, YouTube, and emerging platforms with a focus on health, fitness, wellness, and longevity niches
• Manage a high volume of outreach and relationship development, balancing quality and scale
• Build and maintain a creator pipeline across micro, mid-tier, and targeted macro partnerships
• Serve as the primary point of contact for Humann's creator network
• Develop authentic, long-term relationships with ambassadors
• Manage gifting, seeding, and product fulfillment logistics
• Oversee contract execution and ensure compliance with FTC guidelines and brand standards
• Brief creators clearly and collaboratively, balancing brand guidelines with creative freedom
• Manage content approval workflows and timelines to keep campaigns on track
• Coordinate with the Social Media Manager & Paid Media Manager to repurpose creator content across owned and paid
• Support campaign moments with creator integration
• Own the influencer CRM keeping creator records, content rights, performance data, and communication history organized and up to date
• Own the day-to-day relationship with the agency partner serving as the primary point of contact for briefing, campaign coordination, and performance accountability with oversight from the Director
• Track deliverables and hold creators accountable to agreed timelines
• Manage program budgets including agency and platform fees, creator payments, and gifting
• Track and report on influencer KPIs: impressions, engagement, CPM, and revenue drivers (when relevant)
• Benchmark Humann's creator performance against relevant competitors and category leaders
• Report on program performance regularly and use data to continuously iterate and improve
• Stay ahead of creator community trends, algorithm changes, and social landscape shifts

Influencer Marketing Manager

Financial Planning and Analysis

• Own and lead monthly forecasting, and reporting processes, including consolidated expense analysis and actual‑vs‑forecast/budget variance analysis
• Develop and maintain annual operating plans, rolling forecasts, and long‑range financial models used by executive leadership to drive strategic decisions
• Deliver clear, insightful monthly and quarterly performance commentary highlighting key business drivers, risks, and opportunities
• Partner cross‑functionally with Marketing, Commercial, and Operations leaders to analyze financial performance, test hypotheses, and recommend actions that improve profitability and efficiency
• Lead channel‑level profitability and performance analysis across Retail, Amazon, and DTC, including pricing, promotions, and margin dynamics
• Translate complex financial analyses into simple, compelling narratives for senior non‑finance audiences, effectively challenging assumptions when appropriate
• Drive improvements to financial processes, data quality, and reporting automation to ensure accurate, timely, and decision‑ready information
• Support and lead ad hoc strategic and operational projects as business needs evolve
• Partner with Growth and Marketing teams to evaluate return on investment, CAC/LTV dynamics, and incremental contribution across acquisition and retention initiatives
• Collaborate with media planners and buyers to monitor KPIs, pacing, and performance against plan
• Build what‑if and scenario models to inform budget allocation decisions across paid media, trade spend, and promotional investments
• Develop and maintain executive dashboards and reporting that connect marketing performance to revenue, margin, and cash impact
• Stay current on trends and best practices across performance marketing and omnichannel retail analytics

FP&A Manager

• Define Humann's organic social and influencer strategy across all relevant platforms (Instagram, TikTok, YouTube Shorts, Facebook, and emerging channels)
• Establish a content philosophy and brand voice that resonates with our audience working closely with the brand team to establish foundations such as tone of voice, creator profiles, and brief templates
• Build the roadmap for how social and influencer connect to broader marketing goals and business outcomes
• Build and manage Humann's influencer program from the ground up including strategy, creator sourcing, outreach, contracting, gifting, content approval, and performance tracking
• Develop and scale an ambassador/affiliate network of micro and mid-tier creators in the health, fitness, wellness, and longevity space
• Manage and allocate influencer budgets across initiatives balancing brand-building and performance goals
• Establish systems and tooling (CRM, tracking, reporting) to manage a high volume of relationships efficiently
• Oversee the organic content calendar, ensuring a consistent and compelling cadence across platforms
• Partner with internal creatives and external agency partners to develop original short-form video, editorial, and UGC-driven content
• Own community management standards defining how Humann engages with its audience and pulling insights from social listening
• Repurpose and amplify creator content across owned channels to maximize reach and authenticity
• Build and develop the social and influencer team beneath you as the program scales including direct reports, an internship program, and agency partners
• Establish processes, workflows, and briefs that allow a small team to operate efficiently and produce at a high level
• Define the KPI’s setting benchmarks and goals based on industry standards
• Report on program performance regularly and use data to continuously iterate and improve
• Stay ahead of platform trends, algorithm changes, and creator landscape shifts

Director, Social – Influencer

Supply Chain

• Own supply planning and inventory management, balancing service levels, inventory turns, and growth
• Monitor inventory and proactively resolve shortages, excess, and supply risks
• Partner with suppliers and manufacturers to manage production timelines and address constraints
• Oversee 3PL and fulfillment partner performance against KPIs
• Coordinate transportation of raw materials and finished goods
• Use NetSuite ERP to manage inventory, purchasing, and system accuracy (SKU setup, planning parameters)
• Track and report on key supply chain KPIs and drive continuous improvement initiatives
• Partner cross-functionally with Sales, Operations, and Customer Service to resolve issues and improve performance

Supply Chain Manager

Creative Strategist

• Lead the development of performance-driven creative across paid media channels—from concept and testing to coordination, analysis, and optimization.
• Sit at the intersection of growth, creativity, and strategy—collaborating closely with Marketing to translate audience and brand insights into actionable hypotheses, rapid experimentation, and creative that drives performance.
• Ideate and script your video concepts in a clear voice to tell a specific story about a product to a specific audience, scaling what works well and nixing what doesn't.
• Aggregate and synthesize paid social data and apply what the metrics are saying to come up with creative concepts that will move the needle and capture the right audience.
• Interpret data reflecting consumer behavior across the paid social ecosystem to iterate existing videos, continually optimizing performance across multiple metrics.
• Work cross-functionally with a team of directors, editors, and producers (internal and external). Able to juggle 5 concepts in pre-production at the same time as 6 other projects in post-production.
• Stay on top of trends in social media and tech space, helping the team stay at the forefront of growth and trends! Goal: Make informed decisions to capture an audience and convert them into customers.

Performance Creative Strategist

Business Operations

• Own the infrastructure and operational health of all Marketplace selling accounts (e.g., Amazon, Walmart, TikTok), including settings, permissions, integrations, and key operational performance metrics
• Execute catalog merchandising updates and lifecycle management, including new item setup and ongoing content optimization, attributes, imagery, bundles, and storefronts
• Support Marketing and Sales by executing pricing updates, promotions, and Marketplace marketing initiatives
• Support inventory planning and manage inbound inventory processes, coordinating stakeholders to align with demand forecasts
• Ensure compliance with Marketplace policies, brand registry requirements, pricing integrity, and brand compliance monitoring and enforcement
• Monitor Marketplace KPIs to identify risks, trends, and opportunities that drive growth, profitability, and customer experience
• Serve as a cross-functional operations partner, aligning Finance, Supply Chain, Marketing, Product, and Technology teams to ensure operational continuity and effective execution
• Support omni-channel demand forecasting and planning by translating Marketplace and channel-level data into actionable insights
• Coordinate and support RFP processes and vendor onboarding, ensuring compliance, operational readiness, and seamless system integration
• Identify and implement process improvements, SOPs, and automation opportunities that reduce manual effort and support scalable growth
• Analyze operational and financial data to inform decision-making, improve visibility, and drive cross-functional initiatives