Houseful

Account Manager

• Owning and managing strategic relationships across your portfolio of customers, engaging up to senior/c-suite level decision makers with a proactive approach
• Implementing and owning account plans to build out stakeholder relationships, identify account expansion opportunities and pain points
• Full ownership of your portfolio management across retention, expansion and upsell
• Weekly reporting on renewal and upsell pipeline
• Daily Salesforce activity for contract admin, client communication, pipeline management and reporting
• Working with customers to understand their success measures and ROI, to ensure our solutions align with their desired outcomes
• Demonstrate compelling value propositions to customers that continue to drive value over time, resulting in longer term commitment and increased contract value
• Supporting the Head of Account Management with Tier 1 Account Management
• Demonstrating and promoting customer success practices across Data Services
• Utilising the customer success playbook to effectively manage your portfolio and drive engagement, product stickiness and customer satisfaction
• Foster a data driven approach, leveraging customer usage and behaviour insights to identify opportunities to increase value and stickiness
• Supporting the Head of Account Management to implement the customer success playbook and adopt customer feedback mechanisms to measure satisfaction (e.g. NPS), to create tangible actions for continuous product and service enhancement
• Championing our customers to internal stakeholders to ensure we deliver a best-in-class service with robust data quality
• Work cross-functionally across the Data Services team to relay customer feedback to increase value, customer engagement and user experience
• Demonstrating exceptional organisational, prioritisation and effective communication skills to collaborate effectively with peers to reach our common strategic business goals
• Taking initiative to improve operational efficiency, ways of working and cross-functional collaboration

Senior Account Manager

Analyst

• - Ensure a seamless technical transition for new customers onboarding to our Alto software.
• - Retrieve data via remote software and FTP.
• - Execute the full Extract, Transform, Validate, and Import (ETL) process to move data from legacy systems into Alto.

Migrations Analyst

Product Manager

• Own the end-to-end delivery backlog for Risk Hub.
• Translate customer needs into detailed, unambiguous user stories with clear acceptance criteria.
• Balance rapid delivery with continuous discovery, ensuring Risk Hub provides holistic value.
• Coordinate with software engineers, data engineers, and analysts to ensure goals are clear and milestones are met.
• Work closely with commercial, product, and analytics teams to refine requirements and manage expectations.
• Champion best practices in digital delivery, ensuring every release is rigorously tested.

Senior Product Owner

Performance Marketing

• Pipeline Strategy & Execution: Own and hit pipeline targets from MQL through to SQL and revenue contribution.
• The Conversion Engine: Diagnose "leaks" in the funnel and improve conversion rates across the journey, specifically focusing on session-to-MQL and MQL-to-SQL handoffs.
• Budget & ROI: Full ownership of the demand generation budget. You’ll make the calls on where to invest, pull back, or reallocate based on CPMQL, CAC, and pipeline output.
• Website & CRO: Treat the Alto website as a conversion tool, not a brochure. You will manage our web agency to drive website development, GA4 governance, and structured experimentation.
• Sales Alignment: Build genuine feedback loops with sales leadership to align on lead quality, SLAs, and pipeline acceleration.

Senior Account Manager

Migrations Analyst

Senior Product Owner

Head of Demand Generation