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About the role
Key responsibilities & impact- Lead our efforts in delivering innovative mission critical products to power property decision making in the UK financial services industry
- Champion our customers and be accountable while mastering our data
- Build connections to collaborate, innovate and deliver together
- Deliver excellence in all deliverables
Requirements
What you’ll need- Someone deeply customer-focused and outcome-driven
- A customer facing individual able to attend customer calls and troubleshoot issues “live” with customer tech teams, knowing when to escalate or bring in other skills on the Hometrack side
- Own the Release and Hotfix process including final approver on deployments linked to CET delivery.
- Question and challenge the CET team when it comes to reviewing work and keeping quality standards high.
- Act as the technical spokesperson for the CET team, attending cross functional meetings and part of the Engineering Management group.
- A rapid learner, able to quickly build up an encyclopaedic knowledge of all major customer solutions
- Take responsibility for CAB, eCAB and feature toggle prep and presentation
- Drive a culture of performance and delivery via team goals and rapid feedback
- Contractor admin and management
- Maintain accurate timesheet reporting across client deliveries, internal support, live service support & operations and tech-driven projects
- Energy and enthusiasm to bolster team morale
- Work closely with project managers across different programmes of work, managing competing priorities
- Own and drive a technical & productivity improvement backlog. Monitor progress and efficiencies of improvements
Benefits
Comp & perks- Everyday Flex - greater flexibility over where and when you work
- 25 days annual leave + extra days for years of service
- Day off for volunteering & Digital detox day
- Festive Closure - business closed for period between Christmas and New Year
- Cycle to work and electric car schemes
- Free Calm App membership
- Enhanced Parental leave
- Fertility Treatment Financial Support
- Group Income Protection and private medical insurance
- Gym on-site in London – or membership in regional offices
- 7.5% pension contribution by the company
- Discretionary annual bonus up to 10% of base salary
- Talent referral bonus up to £5K
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Release managementHotfix processTechnical troubleshootingQuality assuranceFeature toggle managementTimesheet reportingPerformance monitoringProductivity improvementCustomer solutions knowledgeTechnical documentation
Soft Skills
Customer-focusedOutcome-drivenCollaborationInnovationAccountabilityRapid learningTeam morale boostingManaging competing prioritiesCommunicationLeadership