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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Release managementHotfix processTechnical troubleshootingQuality assuranceFeature toggle managementTimesheet reportingPerformance monitoringProductivity improvementCustomer solutions knowledgeTechnical documentation
Soft Skills
Customer-focusedOutcome-drivenCollaborationInnovationAccountabilityRapid learningTeam morale boostingManaging competing prioritiesCommunicationLeadership
Tools & Technologies
CET deliveryCABeCABProject management toolsLive service support systemsInternal support systemsTech-driven project managementClient delivery platformsCollaboration toolsEngineering management systems
Industry Keywords
Financial servicesProperty decision makingMission critical productsCustomer tech teamsCross functional meetingsQuality standardsPerformance cultureDelivery excellenceClient managementTechnical spokesperson
About the role
Key responsibilities & impact- Lead our efforts in delivering innovative mission critical products to power property decision making in the UK financial services industry
- Champion our customers and be accountable while mastering our data
- Build connections to collaborate, innovate and deliver together
- Deliver excellence in all deliverables
Requirements
What you’ll need- Someone deeply customer-focused and outcome-driven
- A customer facing individual able to attend customer calls and troubleshoot issues “live” with customer tech teams, knowing when to escalate or bring in other skills on the Hometrack side
- Own the Release and Hotfix process including final approver on deployments linked to CET delivery.
- Question and challenge the CET team when it comes to reviewing work and keeping quality standards high.
- Act as the technical spokesperson for the CET team, attending cross functional meetings and part of the Engineering Management group.
- A rapid learner, able to quickly build up an encyclopaedic knowledge of all major customer solutions
- Take responsibility for CAB, eCAB and feature toggle prep and presentation
- Drive a culture of performance and delivery via team goals and rapid feedback
- Contractor admin and management
- Maintain accurate timesheet reporting across client deliveries, internal support, live service support & operations and tech-driven projects
- Energy and enthusiasm to bolster team morale
- Work closely with project managers across different programmes of work, managing competing priorities
- Own and drive a technical & productivity improvement backlog. Monitor progress and efficiencies of improvements
Benefits
Comp & perks- Everyday Flex - greater flexibility over where and when you work
- 25 days annual leave + extra days for years of service
- Day off for volunteering & Digital detox day
- Festive Closure - business closed for period between Christmas and New Year
- Cycle to work and electric car schemes
- Free Calm App membership
- Enhanced Parental leave
- Fertility Treatment Financial Support
- Group Income Protection and private medical insurance
- Gym on-site in London – or membership in regional offices
- 7.5% pension contribution by the company
- Discretionary annual bonus up to 10% of base salary
- Talent referral bonus up to £5K
