Hornetsecurity

Security Engineer

• Diagnostiquer et résoudre les problèmes techniques de nos clients professionnels par téléphone, e-mail et chat en ligne, notamment en ce qui concerne la configuration des systèmes, les fonctionnalités produits et les anomalies/améliorations.
• Créer des relations clients personnalisées en offrant une expérience client exceptionnelle.
• Remonter les incidents à l’équipe de développement et assurer leur suivi jusqu’à leur résolution.
• Transmettre les retours des clients à l’équipe de développement produit.

Technicien Support, Cybersécurité

Customer Success Manager

• You will lead and develop a Customer Success team and report directly to the Head of Department.
• You support the team in assessing customer needs and in deriving projects and measures to strengthen our Net Retention Rate.
• You are the primary point of contact for HighTouch Management accounts and can mediate between customer requests and solutions.
• You enjoy learning new services and presenting and positioning them to our customers.
• Together with your team, you pursue the goal of making customers successful and retaining them long-term.

Team Lead – Customer Success

Account Manager

• You will identify as well as continuously supervise and develop a network of regional sales partners and distributors in North Italy.
• You will accompany the onboarding of new partners and build a successful relationship.
• You will organize and supervise the online training for our sales partners and implement the Hornetsecurity partner program.
• You will conclude partner business plans and always keep an eye on the successful development of your sales partners and distributions.
• You will be expected to participate at fairs and partner events and present our solutions.
• You will create relevant forecasts and define concrete measures to ensure that the targets in Italy are achieved.
• Internally, you will work with teams such as Sales or Marketing.
• Externally, you will represent the company as a personal contact person.
• Update our CRM with relevant customer and deal information every week.

Partner Account Manager – North Italy

Supply Chain

• You manage and develop a network of distributors in your assigned region and are responsible for day-to-day sales activities.
• You are accountable for increasing revenue for all distributors assigned to you and act as the link between our various sales teams and our distributors.
• You prepare relevant forecasts and define concrete measures to ensure target achievement in your assigned region.
• You ensure the tracking of all processes and provide appropriate KPIs for continuous performance measurement.
• You coordinate and maintain regular communication with Hornetsecurity sales and the distribution sales teams.
• You ensure that distributors provide the contractually agreed resources for sales, presales, support and marketing.
• In close coordination with the Head of Distribution Management, you plan marketing activities for new and existing distribution partners.
• You coordinate and ensure follow-up and distribution of all leads from campaigns through to closure.
• Internally you collaborate with sales, marketing and technical teams – externally you represent the company as a personal point of contact.

Distribution Manager

Financial Planning and Analysis

• You will expand our group-wide cash and treasury management and be primarily responsible for it.
• You will be involved in designing and maintaining our transfer pricing policy.
• You will support group companies with accounting and tax structuring questions.
• You will support local tax advisors in the preparation of tax returns.
• You will assist in preparing monthly, quarterly and annual financial statements of group companies under German GAAP (HGB) and local GAAP.
• You will assist in developing a group accounting manual.
• You will help implement a new ERP system.
• You will actively participate in group-wide process optimizations.
• You will act as a point of contact for auditors and tax consultants.

Accounting & Finance Manager

Threat Intelligence Specialist

• Analyze threat events raised by our services
• Qualifying events according to the different kinds of threat: spam, scam, phishing, spear phishing, malware.
• Analyze minor threats as well as advanced threats and provide security updates.
• Investigate threat campaigns to identify and block elements used (IPs, Domains, etc.)
• Create and update detection rules (based on regular expressions) to block advanced threats predictively
• Use reporting flows and spamtraps to enhance understanding of senders.
• Answer direct customers' requests
• Monitor Accuracy metrics and run investigations on suspicious behavior
• Write documentation and reporting on ongoing threats and techniques used
• Run investigations on specific topics with other analysts teams (Phishing, Spambot, Scam, etc.)

Cyber Threat Analyst

Accountant

• Responsible for accounts payable and accounts receivable management for the German group companies.
• Reviewing and posting all business transactions in accounts payable, accounts receivable, general ledger, bank accounting, and fixed assets accounting.
• Regular communication with tax advisors and auditors regarding monthly and annual financial statements.
• Independently driving process improvements in an innovative and dynamic environment.
• Point of contact for management, clients, and partners on accounting matters.

Account Executive

• Manage and engage an active partner network (training, webinars, events, etc.)
• Qualify projects and opportunities originating from marketing, the SDR team, trade shows, or our partners
• Conduct demonstrations of our technical solutions
• Manage end-customer opportunities alongside partners, negotiate and close deals
• Prospect to recruit new partners (outbound lists, events, marketing leads, etc.)
• Create and send sequenced email campaigns
• Work closely with Channel Managers and Key Account Managers (KAMs)
• Participate in weekly sales meetings and contribute creative ideas to generate new leads