Hornetsecurity

Account Executive

• You are the first point of contact for our customers and sales partners, primarily via phone and email.
• You respond to customer inquiries quickly and reliably with relevant information and provide tailored offers.
• You maintain a network of customers and sales partners within an assigned customer segment and continuously grow it.
• You qualify leads and support them through to project completion.
• You assist our sales partners in identifying revenue potential and converting sales opportunities.
• You conduct web meetings for our customers and sales partners to present our Hornetsecurity services.
• You make a significant contribution to revenue growth by achieving or even exceeding agreed sales targets — in short: We rely on you completely!

Inside Sales Executive

Security Engineer

• Diagnose and resolve technical issues for our business customers via phone, email, and online chat
• Build personalized customer relationships by delivering an exceptional customer experience
• Escalate incidents to the development team and track them through to resolution
• Convey customer feedback to the product development team

Support Technician, Cybersecurity

Analyst

• Analyze threat events generated by our security services and classify threats (spam, scam, phishing, spear phishing, malware)
• Investigate threat campaigns ranging from simple to advanced to identify and neutralize malicious elements (IPs, domains, etc.)
• Design, maintain, and improve detection systems to proactively block sophisticated threats
• Use reporting tools and spamtraps to understand and anticipate sender behavior, monitor the performance of detection mechanisms, and initiate investigations in case of anomalies
• Produce clear documentation and reports on malicious activity and attacker techniques, and conduct in-depth investigations on dedicated topics (phishing, spambots, scams, etc.)