Hornetsecurity

IT Support

• You monitor the cloud services delivered by Hornetsecurity and work on the continuous improvement of our service quality.
• You analyze and resolve issues encountered by our partners and customers in connection with the use of Hornetsecurity services.
• You configure and analyze services at a technical level.
• You provide technical support and assist our partners and customers via a ticketing system, chat and phone.
• You create and maintain our internal and external knowledge base, FAQs and documentation.

IT Support – First Level

DevOps Engineer

• Responsible for the reliability, performance and scalability of products
• Collaborate with product and business teams to ensure alignment of functional requirements
• Define, monitor and optimize SLIs / SLOs / SLAs
• Analyze incidents, conduct post-mortems and drive continuous improvement
• Design monitoring strategy tailored to each product
• Document architectures, runbooks and procedures
• Automate processes and improve products

Site Reliability Engineer

Account Executive

• You are the first point of contact for our customers and sales partners, primarily via phone and email.
• You respond to customer inquiries quickly and reliably with relevant information and provide tailored offers.
• You maintain a network of customers and sales partners within an assigned customer segment and continuously grow it.
• You qualify leads and support them through to project completion.
• You assist our sales partners in identifying revenue potential and converting sales opportunities.
• You conduct web meetings for our customers and sales partners to present our Hornetsecurity services.
• You make a significant contribution to revenue growth by achieving or even exceeding agreed sales targets — in short: We rely on you completely!

IT Support – First Level

Site Reliability Engineer

Inside Sales Executive