Homebase (YC W21)

Community Manager

• Own and elevate our organic social strategy and execution across Instagram, TikTok, Facebook, LinkedIn, Twitter/X, and emerging platforms
• Create compelling daily content that sparks conversations, drives engagement, and builds a vibrant community of small business owners
• Transform followers into an active, supportive community
• Respond to customers, moderate discussions, and create interactive experiences
• Build and launch a customer advocacy program from scratch
• Identify power users and create exclusive experiences that turn satisfied customers into vocal brand champions
• Partner with Creative, Product Marketing, Content, Growth, and Customer Success teams to amplify impact

Social and Community Manager

System Administrator

• Manage, configure, and secure cloud-based SaaS tools (Okta, SCIM connectors, and other identity-integrated platforms).
• Oversee Google Workspace and Okta administration.
• Maintain and optimize API integrations between business tools to ensure data integrity and workflow efficiency.
• Lead automation initiatives for system provisioning, user lifecycle management, and configuration management, along with experience automating IT tasks via HRIS (Rippling, HRBamboo, etc)
• Oversee access management, SSO, and MFA enforcement across systems.
• Partner with Security and Compliance teams to ensure alignment with internal and regulatory standards.
• Monitor and audit SaaS security configurations and data access policies.
• Implement least-privilege access controls and leverage SIEM tools for alerting.
• Manage and troubleshoot network infrastructure, including firewalls, VPNs, routing, and DNS.
• Implement and maintain network monitoring, alerting, and incident response systems.
• Administer MDM platforms (Kandji, Jamf, Intune, or NinjaOne) for macOS, Windows, and mobile devices.
• Develop and maintain automation scripts for device provisioning, configuration, and patch management.
• Ensure secure, consistent device onboarding and offboarding.
• Familiar with Apple Command Line Tools and Package Management for laptop provisioning and troubleshooting.
• Utilize API connections to automate key IT tasks and HRIS-driven workflows (Rippling, BambooHR, etc.).
• Manage SaaS renewals, negotiate with vendors, and assess product fit and value.
• Maintain accurate software inventory and renewal calendars.
• Collaborate with procurement and finance teams to optimize software spend.

Senior Systems Administrator

Public Relations

• Drive PR and communications strategies that build awareness and credibility for Homebase across key audiences.
• Secure consistent national and regional media coverage that elevates Homebase’s profile in both local markets, the SMB SaaS category, and the broader tech industry.
• Lead communications planning and execution for company events, including virtual, in-person, and industry activations.
• Identify and implement AI-powered tools to streamline workflows, such as project tracking, earned media listening and monitoring, and reporting. Continually suggest & test new and emerging AI tools to enable PR/comms.
• Develop and implement long-term strategies to amplify company content and proactively surface storytelling opportunities across earned, owned, and social channels.
• Own tactical execution of PR initiatives — from events to thought leadership — and continuously experiment with new approaches that strengthen visibility and engagement.
• Lead end-to-end PR for product and key campaign launches (Top Local Workplaces), including narrative development, messaging, materials, and media outreach.
• Position executives and internal experts as thought leaders through bylines, speaking opportunities, and strategic media placements.
• Oversee the creation and quality of press materials, ensuring all communications align with Homebase’s voice and messaging standards.
• Innovate new storytelling formats and channels to expand reach and engagement with target audiences.
• Management of outside agencies, as necessary.

Senior PR & Communications Manager

Payroll

• Process payroll in Rippling for hourly and salaried employees in the U.S. and Canada, managing biweekly and semi-monthly pay schedules.
• Serve as the primary subject matter expert on ROEs, 401(k) audits, and employment legislation in Ontario and across Texas, California, and Colorado.
• Collaborate with the People team to gather and validate payroll inputs, while rebuilding and streamlining current payroll input worksheets for efficiency and accuracy.
• Oversee and execute year-end filings and compliance processes (W2, T4, T4A,1099), ensuring accuracy and timely submission.
• Build and manage the company’s payroll function, including developing processes, internal controls, and reporting standards to support accuracy and compliance.
• Identify and resolve payroll discrepancies while maintaining alignment between payroll, Rippling (the HRIS), and NetSuite (the accounting system).
• Rebuild and maintain reconciliations between Rippling and third-party systems for benefits deductions, 401(k), and RRSP contributions, ensuring data integrity and consistency.
• Conduct a comprehensive audit of the current Rippling payroll setup, verifying that pay codes, benefits deductions, and configurations are properly structured and functioning.

Payroll Contractor

Security Engineer

• Design and implement security standards for internal AI tools, APIs, model integrations, and AI lifecycle management that enable safe, scalable AI adoption across Homebase.
• Establish governance frameworks for internal AI agent deployment, training data handling, and inference operations that balance security rigor with business enablement.
• Monitor and secure MCP (Model Context Protocol) server deployments with continuous verification and audit trails, establishing a zero-trust architecture for internal AI interactions.
• Architect identity and access management for AI agents, automation tools, and machine-to-machine services, implementing least privilege principles for non-human identities.
• Implement DLP and policy enforcement for internal and third-party AI tools (ChatGPT, Claude, Gemini, etc.) to safeguard sensitive data during prompt exchanges and model training.
• Build privacy-preserving data handling frameworks to prevent exfiltration and intellectual property exposure through AI pipelines.
• Partner with each internal security domain (AppSec, Detection, GRC, and Infrastructure Security) to identify repetitive patterns and manual tasks, then increase team velocity by collaborating to automate security processes using AI and modern tooling.
• Drive alignment with emerging AI governance regulations, ensuring SOC 2 readiness for AI-enabled systems.
• Evaluate new AI tools through comprehensive risk assessment and procurement review, streamlining secure adoption processes.
• Partner with AI enablement, data science, IT, and all of the internal security team members to enable secure AI enablement within Homebase.
• Automate security processes and provide guidance on AI risks to technical and business stakeholders, helping every team adopt AI safely and confidently.

Senior Security Engineer, Corporate AI Security

Product Manager

• Own the customer’s first 60-day experience—defining the product strategy and roadmap to accelerate onboarding, activation, and early engagement.
• Own all product aspects of freemium->paid user and upsell conversions
• Drive company-level impact on new customer revenue goals by partnering with Sales, Marketing, and GTM leadership.
• Set the long-term vision and execution path for growth, onboarding, and all PLG products, including AI-enabled experiences that simplify customer tasks.
• Lead complex cross-functional initiatives, aligning executives, GTM partners, and Product/Design/Engineering teams.
• Manage, coach, and mentor a team of 2-3 PMs, developing their craft and ensuring alignment with Homebase’s growth priorities.
• Establish KPIs, run experiments, and use data to drive continuous improvement in conversion, retention, and customer satisfaction.
• Serve as a thought leader in applying AI-first approaches to product development and customer-facing workflows.

Staff Product Manager, Growth

• Define and execute the multi-year vision for Homebase Scheduling.
• Partner with Data Science to evolve our Scheduling Assistant into an intelligent co-pilot.
• Shape Homebase’s broader AI architecture and integrations.
• Define metrics that matter and drive measurable revenue.
• Partner across Product, Design, and Engineering to deliver customer value at velocity.
• Be the voice of small business owners and hourly workers.
• Leverage Homebase’s platform and data to build models that get smarter with every schedule created.

Staff Product Manager, Scheduling

Recruitment

• Own end-to-end recruiting across GTM (AE, CSR, Marketing, Success) and Engineering (Full-stack, Infra, Product, Data) roles
• Partner with Hiring Managers to scope roles, write JDs, and design interview plans
• Source, screen, and guide candidates through a structured, brand-forward experience
• Manage candidate communication, scheduling, and hiring manager syncs with velocity
• Flex capacity based on business need (e.g., prioritize CSR class builds in HTX; focus on Eng reqs in Toronto hub)
• Drive ATS hygiene and reporting (Ashby) to keep leadership aligned on pipeline health
• Be an ambassador for The Homie Way in every candidate interaction

Recruiter

Account Executive

• Collaborate with team members to handle various stages of the sales process and manage team-based sales cycles
• Meet and strive to exceed both individual and team sales targets through diligent follow-up and customer engagement
• Employ Homebase Sales Methodology to conduct consultative sales discussions and recommend tailored solutions
• Follow prescriptive sales processes to reach customers with the right message at the right time
• Maintain high-volume customer interaction via frequent phone calls and emails, actively listening and responding to needs
• Experiment with AI tools to optimize prospecting, outreach, and workflow efficiency; share insights with team

Account Executive I

Revenue Operations

• Contribute to the shared ownership of Salesforce—driving adoption, design, automation, and scalable integrations as part of a collaborative ownership model.
• Lead the design of technical processes and frameworks that support forecasting, capacity planning, and performance measurement.
• Scope, design, and lead cross-functional RevOps projects with Sales, Marketing, CS, and Finance leaders.
• Drive the roadmap for data visibility and reporting—partnering closely with business leaders.
• Build organizational clarity around RevOps initiatives—ensuring strong project management, stakeholder alignment, and delivery against milestones.
• Collaborate with other RevOps team members and coach GTM stakeholders on leveraging AI to retool workflows.
• Act as a trusted advisor on funnel strategy, recommending changes that increase conversion and velocity.

Lead Revenue Operations Specialist

Sales

• Lead one of our Account Executive teams in Houston; drive revenue growth and coach high-performing sellers
• Guide team in experimenting with AI tools to optimize prospecting, forecasting, and customer engagement
• Consistently exceed team sales targets through pipeline management, quota accountability, and Homebase sales methodology
• Mentor a team of 6–10 Account Executives with structured, data-driven coaching and development plans
• Build a culture rooted in accountability, collaboration, velocity, and The Homie Way principles
• Partner with Product Marketing, Revenue Operations, and Customer Support to amplify the customer’s voice and sharpen GTM strategy
• Leverage data to track sales performance, make high-quality decisions, and improve processes to increase velocity
• Recruit, train, and mentor top sellers to scale the team and sustain growth

Sales Manager

Growth Marketing

• Run growth product experiments from hypothesis to results, partnering with PMs and engineers to design and analyze A/B tests that optimize onboarding and monetization funnels
• Conduct deep analyses on user acquisition, activation, and conversion patterns to highlight growth opportunities and support product roadmap decisions
• Support partnership and business development teams through strategic analyses, reporting design, and performance tracking that inform decisions
• Drive cross-functional projects by translating business questions into clear, actionable insights for partners
• Support new product launches and feature updates by defining success metrics, tracking post-launch performance, and summarizing recommendations for improvement
• Experiment with AI-assisted tools to improve analysis efficiency and share workflow improvements with the team
• Deliver analyses that inform product improvements and growth opportunities and support PLG motions, new product initiatives, and partnership operations through clear, actionable insights

Senior Analyst, Growth Analytics

Social Media Manager

• Own and elevate organic social strategy and execution across Instagram, TikTok, Facebook, LinkedIn, Twitter/X, and emerging platforms
• Create compelling daily content that sparks conversations, drives engagement, and builds a vibrant community of small business owners
• Respond to customers, moderate discussions, and create interactive experiences across social channels
• Build and launch a customer advocacy program; identify power users and create exclusive experiences to drive social proof and referrals
• Partner with Creative, Product Marketing, Content, Growth, and Customer Success teams to amplify marketing initiatives
• Report to the Director of Brand & Integrated Marketing and work collaboratively across teams to build authentic connections

Social Media and Community Manager

Director

• Pioneer Homebase’s vision of support-as-a-product, integrating AI, automation, and human insights
• Redefine customer support and payroll implementation from reactive processes to proactive product experiences
• Deploy AI-driven self-service tools and predictive resolution to eliminate repetitive tasks and accelerate onboarding
• Leverage support and implementation touchpoints for revenue retention and expansion; drive 15% of total growth through support-identified expansion opportunities
• Collaborate closely with Product & Engineering to embed payroll implementation within the Homebase app experience
• Own and optimize KPIs such as time-to-value, customer effort scores, CSAT, and revenue retention metrics
• Build, mentor, and scale a high-performing team of support specialists and payroll implementation experts
• Build co-located teams with cultural intensity and operational excellence to create a sustainable competitive advantage

Director of Support and Implementation

Platform Engineer

• Design, develop, and optimize the ingestion of large volumes of structured and unstructured data from diverse sources.
• Support data architecture transformation initiatives on Databricks, ensuring scalable and efficient systems.
• Guide the design and implementation of platform components for the training, deployment, and monitoring of ML models in production environments.
• Provide expertise on industry best practices, tools, and technologies in ML engineering.
• Drive the continuous improvement of data and ML workflows through automation and innovative solutions.
• Take full ownership of projects, ensuring successful delivery from planning to execution.
• Collaborate with cross-functional teams to gather business requirements and translate them into effective technical solutions.

Data and ML Platform Engineer

Procurement

• Partner with Recruiters to build, own, and nurture talent pipelines for technical and leadership roles.
• Build diverse candidate pipelines using LinkedIn Recruiter, Ashby, and AI tools.
• Craft outreach campaigns that reflect Homebase’s personable, straightforward, tenacious tone.
• Track pipeline metrics and share insights with recruiters and hiring managers.
• Stay close to industry trends and market signals and turn them into smart sourcing strategies.
• Learn and practice full-cycle recruiting skills with a clear growth path to Recruiter.

Sourcing Specialist

Full-stack Engineer

• Lead technical direction and execution across projects within the Hiring Assistant team
• Partner with engineers, PMs, and designers to shape architecture and shipping strategies
• Mentor teammates through design reviews, pairing, and leveling up craft
• Write production code across the stack (Ruby, Rails, React, Postgres)
• Support AI-driven development by integrating generative and assistive tooling into the product
• Improve workflows, reliability, and development velocity through strong technical leadership
• Serve as a senior individual contributor shaping technical direction (non-managerial role)

Technical Lead, Hiring Assistant

Data Scientist

• Partner with senior leadership to define and deliver a multi-year technical strategy for Data Science and Applied AI
• Lead end-to-end machine learning projects — from ideation and experimentation to production deployment and monitoring
• Design and operationalize ML pipelines for batch, streaming, and real-time inference at scale
• Bring AI breakthroughs into production (LLMs, retrieval-augmented generation, AI agents) and reshape workflows for customers and internal teams
• Provide technical mentorship to data scientists, raising the bar for excellence and execution
• Translate complex technical concepts into actionable insights for technical and non-technical stakeholders
• Collaborate across Engineering, Product, Infrastructure, Security, and Design to solve high-stakes customer and business problems

Staff Data Scientist

Product Designer

• As a Senior Product Designer, you will lead the design of experiences across our platform and messaging products. This role requires a deep understanding of how cohesive platform solutions and strategic messaging frameworks drive both business success and customer satisfaction. Your work will directly influence how other teams integrate and leverage these platforms to enhance overall functionality and user experience.
• Lead Platform and Messaging Design: Direct the user interface and functional design of our platform and messaging products, ensuring seamless integration and strategic alignment across different teams.
• Own Platform and Messaging Design: Drive the user interface and functional design of our platform and messaging products, ensuring seamless integration and strategic alignment across different teams.
• Develop Strategies and Frameworks: Create robust strategies and design frameworks that serve as a blueprint for other teams to build upon and connect with, facilitating consistency and scalability.
• Innovate in Ambiguity: Lead in ambiguous scenarios, pushing boundaries with a highly motivated attitude and clear vision.
• Expertise in UI/UX: Craft impactful user interfaces grounded in strong UX foundations to create experiences that ensure the user is able to accomplish their tasks.
• AI and Technological Integration: Employ AI tools effectively, improving design methodologies and showcasing advanced examples and demonstrations.
• Move Fast: At Homebase, speed is our competitive edge. We prioritize what matters most, act decisively, and adapt quickly.

Senior Product Designer, Platform & Messaging

• Develop comprehensive frontend and backend solutions integrating seamlessly into our broader service architecture.
• Lead and participate in critical technical, design, and product discussions with leaders across our engineering and product teams.
• Mentor junior engineers, providing guidance and feedback to help grow their technical skillsets.
• Innovate and implement new technologies to enhance application performance and development efficiency.
• Collaborate with team members to define, design, and ship new features in a fast-paced environment.
• Tackle challenging, novel situations every day and work just as nicely.
• Design and build key components of our product platform while working closely with a dynamic technical team.